Title: The Eight R
1Eight Key Steps to Business Continuity
Managing the Eight Rs
Rich Schiesser Sr. Technical Planner
2The Eight Rs
- I.
- II.
- III.
- IV.
- V.
- VI.
- VII.
- VIII.
Response Recovery Resources Relocation Restoration
Resumption Remediation Relationships
3Sequencing the Eight Rs
- A. During an Event
- 1. Response
- 2. Recovery
- 3. Resources
- 4. Relocation
- 5. Restoration
B. After an Event 6. Resumption 7. Remediation
C. Before, During and After an Event 8.
Relationships
4I. Response
- A. Initial Reaction to an Event
B. Normally a Human Response, but could be
Automated
- C. Employee Safety and Notification to
Others -
D. Includes Initial Assessment
5Real Life ExperienceCalifornia Earthquake
- 5.8 earthquake in Southern
- California, USA in October, 1987
- Epicenter within five miles of huge
- N G defense contractor facility
- Needed to evacuate 12,000 employees
- Damage to classified computer center was of major
concern
6II. Recovery
- Based on Initial Assessment, Determine
- Location
- Time-frame
- Amount of Restoration Required
- Should be Based on the Prioritization of
Systems
7Real Life ExperienceBusiness Impact Analysis
- Conducted at DirecTV
- Managers initially defensive of their processes
and systems - Emphasizing Urgency over Importance helped
move the analysis forward - Agreeing on consistent criteria improved the
prioritisation process
8II. Recovery
Type of Event Location Time-Frame Amount of Restoration
Minor Same Site Minutes Small
Major Alternate Local Site Hours Medium
Catastrophic Alternate Remote Site Days Large
9III. Resources
B. Software
C. Human
10III. Resources
11Real Life ExperienceServer Independence
- Operational recovery test of ERP system at major
USA mortgage company - Rapid growth of company and ERP
- caused frequent upgrades of servers
- Initial tests attempted identical server
configuration - Re-building servers and software from
- scratch resulted in server independence
12III. Resources
13III. Resources
14IV. Relocation
B. Support Services
15Real Life ExperienceRe-locating Critical Systems
- N G tested re-locating in Chicago
- with Sungard
- TCF tested re-locating in New
- Jersey with Comdisco
- (TCF previously did an actual
- disaster recovery with IBM)
- Option One Mortgage tested
- re-locating in Wood Dale (outside
- Chicago) with Comdisco/Sungard
16V. Restoration
A. Processor Environment
B. Database Management Systems
C. Application Systems
D. Databases
E. Network Connectivity
F. Desktop Environment
17Real Life ExperienceDisaster at a Movie Studio
- TCF entered lucrative home entertainment business
in 1994, using IBM AS/400 - Transformer explosion in 1995 damaged the AS/400s
beyond repair, and TCF had no DR plan - IBM re-located TCFs processing to their Cypress,
CA facility, 40 miles away, and successfully
restored all systems within 3 days - Seven days later the transformer and computers
were replaced, and IT executives committed to a
full business continuity plan
18VI. Resumption
- A. Reversing Much of the Recovery Process
B. Re-deploying Resources for the Resumption
Process
C. Reverting Back to the Original Site or
Reconciling Issues for a New Site
D. Restoring Site to a Production Status
19VII. Remediation
- A. Review Entire Event in Light of the First
Six Rs
B. Identify Lessons Learned
C. Propose Suggestions for Improvement
D. Transition from a Reactive to a Proactive
Environment
20Real Life ExperienceCalifornia Earthquakes
Re-visited
- 6.7 earthquake in Southern
- California on January 17, 1994.
- Plans, processes, and procedures
- developed at N G as a result of the 1987
earthquake all worked - flawlessly. No major outages
- occurred to any online systems.
21VIII. Relationships
- A. Key Internal Customers
-
- B. Key External Customers
-
- C. Key Internal Suppliers
-
- D. Key External Suppliers
-
22VIII. Relationships
- A. Key Internal Customers
1. Supervisors
2. Business Analysts
3. Software Developers
4. Help Desk Personnel
5. IT Staff
23VIII. Relationships
- B. Key External Customers
1. Business Users
2. Company Users
3. Company Partners
4. Corporate Headquarters
5. Outside Media
24VIII. Relationships
- C. Key Internal Suppliers
1. Infrastructure Staff
2. Application Developers
3. Supervisors
4. Help Desk Personnel
5. Telecommunications
25VIII. Relationships
- D. Key External Suppliers
1. Facilities Department
2. Health and Safety
3. Physical Security
4. Human Resources
5. Police and Fire
6. Outside Media
26Real Life ExperienceSupport at The Weather
Channel
- TWC had extensive relationships
- with
- - IT suppliers
- - Local police and fire departments
- - Red Cross
- - Fedl Emergency Mgmt Agency (FEMA)
- - National Hurricane Center
- - National Weather Service
27Summary of the Eight Rs
I. Response Initial reaction and assessment
II. Recovery Determine location and level
III. Resources Hardware, software, human
IV. Relocation Data center, support, staff
V. Restoration Programs, data, network
VI. Resumption Reverse recovery, revert back
VII. Remediation Suggest improvements
VIII. Relationships Customers and suppliers
28 29Thank You