The Value of Learning and Technology Enabled Learning in a Tough Economy

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e-Learning The Value Proposition
Syed Farhan Mahmood Group Human Resource
Manager Al Ghurair Investment - UAE Best
Practices Day 19th October,2010
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E-learning is defined as A wide set of
applications and processes, such as Web-based
learning, computer-based learning, virtual
classroom and digital collaboration. It includes
the delivery of content via Internet, Intranet ,
audio , video, satellite broadcast, interactive
TV, and CD-ROM.
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e Learning

• E Learning is a Methodology
• E learning is about Speed, Flexibility,
  Multitasking
• E learning is for any one, any where, any time
• E learning is facilitated not taught
• E learning is what the net generation wants
• E learning can have face to face session
• E learning replaces Class room not Trainer
• E Learning Saves , Enhance Profitability

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Everyone Asks

• How can we do more with less?

• Critical Needs
• Reduce training budget without sacrificing
  effectiveness
• Reach more learners at the same time, different
  locations, different level, with multiple topics
• Gain Local Global Knowledge at lower cost
• Pre and Post online Assessment Learning path
• Reduce or eliminate travel costs, time Risk
• Ensure productivity and minimize away from work

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The Answer Implement E Learning
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Turning to the Cost side of the equation

• eLearning requires very little to no training
  administration, Planning, Scheduling, Venue,
  Print Materials, Stationary, Course bookings,
  Traveling. Trainers Availability
• The Cost per person for the training is
  considerably lower with No travel lodging cost.
• 40-60 cost savings when comparing instructor-led
  courses with technology-delivered courses.
• The Time Productivity lost from being away from
  the job.
• The training time may also be less, given the
  ability to take just the required training
  modules.
• Training plans and progress is updated
  automatically classrooms or updating training
  records. Most LMS systems automate or eliminate
  these
• processes.

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Continuous Learning vs. Event Learning
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ROI with Technology-Enabled Learning

• Reduction in
• Training travel costs
• Training fees
• Time away from job
• Number of training vendors

• Improvement in
• Learning impact and retention
• Response time to changing needs
• Employee satisfaction
• Employment brand

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e Learning Growth Model

• A five-stage framework that maps the path to
  learning maturity for an organization and its
  programs
• Creates a focus on aligning learning to talent
  needs and attaining the critical objectives for
  each stage
• Provides sound strategies that increase the
  overall performance of learners and teams and
  accelerate business results

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Increased Organizational Strength
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Business Drivers
Stage 5 Optimize Stage 5 Optimize Stage 5 Optimize Business Success link performance of human capital to competitive advantage Business Success link performance of human capital to competitive advantage Business Success link performance of human capital to competitive advantage Business Success link performance of human capital to competitive advantage Business Success link performance of human capital to competitive advantage
Stage 4 Systematic Stage 4 Systematic Stage 4 Systematic Talent Needs integrate key learning assets with talent management efforts Talent Needs integrate key learning assets with talent management efforts Talent Needs integrate key learning assets with talent management efforts Talent Needs integrate key learning assets with talent management efforts Talent Needs integrate key learning assets with talent management efforts
Stage 3 Strategic Stage 3 Strategic Stage 3 Strategic Increased Value align learning to critical job roles and increased need for talent Increased Value align learning to critical job roles and increased need for talent Increased Value align learning to critical job roles and increased need for talent Increased Value align learning to critical job roles and increased need for talent Increased Value align learning to critical job roles and increased need for talent
Stage 2 Target Stage 2 Target Stage 2 Target Maximize Investment increase savings by expanding learning content services Maximize Investment increase savings by expanding learning content services Maximize Investment increase savings by expanding learning content services Maximize Investment increase savings by expanding learning content services Maximize Investment increase savings by expanding learning content services
Stage 1 Supplement Stage 1 Supplement Stage 1 Supplement Address Demand expand learning content to address a backlog of requests Address Demand expand learning content to address a backlog of requests Address Demand expand learning content to address a backlog of requests Address Demand expand learning content to address a backlog of requests Address Demand expand learning content to address a backlog of requests
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Talent Development Goals
Stage 5 Optimize Stage 5 Optimize Stage 5 Optimize Talent Management ongoing integration of learning into human capital efforts Talent Management ongoing integration of learning into human capital efforts Talent Management ongoing integration of learning into human capital efforts Talent Management ongoing integration of learning into human capital efforts Talent Management ongoing integration of learning into human capital efforts
Stage 4 Systematic Stage 4 Systematic Stage 4 Systematic Performance support consistent increase in workplace performance Performance support consistent increase in workplace performance Performance support consistent increase in workplace performance Performance support consistent increase in workplace performance Performance support consistent increase in workplace performance
Stage 3 Strategic Stage 3 Strategic Stage 3 Strategic Address Key Roles increase capacity to address train for critical competencies Address Key Roles increase capacity to address train for critical competencies Address Key Roles increase capacity to address train for critical competencies Address Key Roles increase capacity to address train for critical competencies Address Key Roles increase capacity to address train for critical competencies
Stage 2 Target Stage 2 Target Stage 2 Target Learning Services increasing assets and interaction between manager and learner Learning Services increasing assets and interaction between manager and learner Learning Services increasing assets and interaction between manager and learner Learning Services increasing assets and interaction between manager and learner Learning Services increasing assets and interaction between manager and learner
Stage 1 Supplement Stage 1 Supplement Stage 1 Supplement Introduce e-Learning provide learning assets for learners and to build new skills Introduce e-Learning provide learning assets for learners and to build new skills Introduce e-Learning provide learning assets for learners and to build new skills Introduce e-Learning provide learning assets for learners and to build new skills Introduce e-Learning provide learning assets for learners and to build new skills
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Learner Usage Matrix
Stage 5 Optimize Stage 5 Optimize Stage 5 Optimize Saturation 90 plus learners are using the available learning assets Saturation 90 plus learners are using the available learning assets Saturation 90 plus learners are using the available learning assets Saturation 90 plus learners are using the available learning assets Saturation 90 plus learners are using the available learning assets
Stage 4 Systematic Stage 4 Systematic Stage 4 Systematic Late Adopters 80 plus learners are using the available learning assets Late Adopters 80 plus learners are using the available learning assets Late Adopters 80 plus learners are using the available learning assets Late Adopters 80 plus learners are using the available learning assets Late Adopters 80 plus learners are using the available learning assets
Stage 3 Strategic Stage 3 Strategic Stage 3 Strategic Acceptance 60 plus learners are using the available learning assets Acceptance 60 plus learners are using the available learning assets Acceptance 60 plus learners are using the available learning assets Acceptance 60 plus learners are using the available learning assets Acceptance 60 plus learners are using the available learning assets
Stage 2 Target Stage 2 Target Stage 2 Target Critical Mass 30 to 50 learners are using the available learning assets Critical Mass 30 to 50 learners are using the available learning assets Critical Mass 30 to 50 learners are using the available learning assets Critical Mass 30 to 50 learners are using the available learning assets Critical Mass 30 to 50 learners are using the available learning assets
Stage 1 Supplement Stage 1 Supplement Stage 1 Supplement Early Adopters 20 to 30 of learners are using the available learning assets Early Adopters 20 to 30 of learners are using the available learning assets Early Adopters 20 to 30 of learners are using the available learning assets Early Adopters 20 to 30 of learners are using the available learning assets Early Adopters 20 to 30 of learners are using the available learning assets
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e Learning Growth Model
A framework that maps the path through stages of
learning maturity

• Aligns learning to critical needs and business
  drivers
• Provides strategies to increase performance and
  accelerate business results

Goal State Where do you want to be?
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• E learning gets a boost in Pakistan

• SkillSoft the largest e learning company
  Globally is coming
• to Pakistan in Partnership with Sidathyder
• SkillSoft Fiscal Year 2010 revenue was 315
  million
• Ownership or control of all major products
• Increases ability to respond to customer needs
  and ensure
• integration of content and delivery systems
• Mature, Level 4 SaaS Technology
• Offerings cover wide spectrum of enterprise
  learning needs with
• courses, simulations, online books, videos,
  live virtual ILT classes,
• 24x7 online
• 600 customer-facing employees to help ensure
  customer success
• 14 of revenue invested in RD in FY 2010

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Self Study e-Learning
Comprehensive collections cover a wide range of
enterprise needs Courses are constantly being
updated and added in response to customer
input Proven instructional design model and
engaging presentation Job Aids, SkillBriefs and
SkillSims to reinforce learning and ensure
knowledge transfer
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Books24x7 25,000 Titles and Growing
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Advantages of e-Learning
Empowerment Putting the responsibility for
learning in the hands of learners.
Access Making training more available to
learners. Cost Reducing direct and indirect
training costs. Content Increasing the scope of
offerings/Global Perspective. Relevance Making
training more meaningful to peoples
work. Speed Responding to constant change and
rapid product innovations. Efficiency Avoiding
scheduling and booking Trainers
Venues. Business Using fast, effective learning
as a competitive weapon. Convenience Letting
time-pressured students learn at the best time.
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ThanksQ A
Begin with the end in mind.
- Dr. Stephen R. Covey