ERP??

1
ERP??

• ??????(Enterprise Resource Planning,
  ERP)?????????????????????????????ERP
  ??????????ERP ??????????????????ERP
  ??????????????

2
????

• ?1? ERP??????
• ?2? ??????ERP
• ?3? ERP??????????
• ?4? ERP???????
• ?5? ERP????????
• ?6? ??

3
?1? ERP??????

• ERP???
• 1990????,??Gartner Inc.????? American Production
  and Inventory Control Society (APICS)?????????????
  ??

4

• ?1-1???????????

????? ?? ERP???
??ERP??? 2000 ERP?????????????????????????????????????????????
Faleti 2001 ERP?????????????????????????????
Hammer 2002 ERP?????????,???????????????????,?????????
Babaie et al. 2003 ERP?????????????????,?????????????????????????????,?????ERP????????????????????????????????
???? 2007 ??????????????,????????????????,???????????????????????????????????????????,??????????????????,????????,?????????????,???????????????
5

• ?1-2ERP??????

1970?? 1980?? 1990?? 2000??
?????? MRP MRPII ERP EERP
???? ?? ?? ?? ???
???? ??? ??? ?? ??
???? ??? ??? ??? ???
?????? ???? ???? ???? ????
???? ?? ?? ?? ????
???? ???? ???? ???? ?????
???? ???? ???? ???? ????
???? ?????? ?????? ?????? ??????
6

• ERP???
• 2000??,???????????,??????????????????,??ERP???
  ??????,??????ERP(Extended ERP,EERP)?

EC
SCM
ERP
SFA
EERP
MRP II
Internet integration
MRP
KM
Business intelligent
CRM

• ?11EERP???

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(No Transcript)
8
?2? ??????ERP

• ????ERP ?????,???????,????(push)???,??????(pull)??
  ??
• ??????????????,??????????,????ERP?????,??????????
  ?,?????????????????,???????????(Bingi et al.,
  1999)?
• ??????????????ERP??????????,???????????????(Cheng
  alur-Smith and Duchessi, 1999)?

????????
?
ERP????
?
?????? ??? ??????

• ?12????ERP???

9

• ?13ERP???????

Bingi et al.(1999) Jenson and Johnson(1999) Parr and Shanks(2000) Reinhard and Bergamaschi(2001)
??Y2K?????????
????????
????
??????????
?????????
????
??????
?????
??????????
?????????
??????????
??????
?????????
????????????
????????
??????????
???????????
??????
?????
??????
???????????
10

• ?13ERP???????(?)

Ross (1999) Stefanou (2000) ??? (2000) ??? (2003) ???? (2004)
??Y2K?????????
????????
????
??????????
?????????
????
??????
?????
??????????
?????????
??????????
??????
?????????
????????????
????????
??????????
???????????
??????
?????
??????
???????????
11
?3? ERP?????????

• ERP???

• ?1-4ERP?????

?? ?? ????
??? ??????? ?????????????,???? ?????????????
??? ???????? ???????,?????????? ??????????
??? ???????? ??????????????,??? ????????
??? ??????? ??????????,??????? ????????
??? BPR?????? BPR??ERP??????
??? ?????? ?????????????????????????
??? ?????IT?? ??????????????? I n t r a n e t ?I n t e r n e t ?El e c t r o n i c Da t a Interchange (EDI)
12

• ERP???
• ?ERP ???,????????????????????????????????????????
  ????????????,????,????ERP ???????????????????

• ?1-3ERP????????????

13

• ERP????

• ?1-5ERP???

?? ????
??? ?????????????????????????????ERP??,???????????,???????????????
?? ??????????????????????????????,????????????
??????? ERP??????????,????????????,??????????????????,??????????????
??? ?????????,???????????????????????????????????????????????
?????? ?????????????,????????????,???????????????,???????????????,??????????ERP??????????????,??????,????????,????????
?????????? ???????????????????????????????????????
14

• ?1-6ERP???

?? ????
????????? ??????????????????,??????????????????????,??????????
?????? ???ERP??????????????,????????ERP?????????WEB?,????????????,????????????, ??ERP?????????
??????? ERP?????,????????????????????????????????????????,????????????????,?????ERP??????,?????????????
????? ??ERP????????????????????,????????,???????????????,????????????????????????,????????????
??????? ????????????ERP??????,???????????
15
?4? ERP???????

• ERP???????

• ?????????????????,?????????,?????????????????
  ????????????????????????

• ?1-7??ERP????????????

??????? ??????? ??????? ???????
??????? ??????? ? ??????? ?? ??????? ??? ????? ??????? ??????? ??????? ??????? ??????? ??????? ??? ??????? ?????? ??????? ??????? ?? ??????? ??
16

• ERP???????

• ????????,????,???????????????????????,?????
  ?????ERP ??,????????????????,???????????????,?????
  ???????????????????????,????????????,????????ERP
  ?????

• ?1-8??ERP????????????

?? ????? ?? ??
ERP?????? 1.5???5? ?ERP????????????????????,?????????? ?????????????????????????35?
ERP?????(????????) 1.08???23? ?????????? ????????????23?
??????ERP?? 2.4???710? ??????ERP??,??????????? ??????????????
???? ?????????? ??????????,??????? ??????????ERP???????
17

• ERP?????????

• Davenport(1998)?ERP ??????????,??????????
  ???????????????????????????????????????/
  ?????????????????????????????????????????????????
  ??????????????????

• ?1-4ERP?????????

18

• ERP?????????

Markus and Tanis (2000) ???????????(Enterprise
System Experience Cycle)???,??????????????????????
????????????????????(?????)??????????????Sathish
et al.(2004)??????????ES ????????(Six-Step ES
Project Life Cycle Model?

• ?1-9ERP?????????

?? ??????
???? ???????-??????-??????-????? ??-??????????????
???? ??????-????-????????????
?? ??????-??????-??????-????-? ????
???? ????-????????-?????????-?????-???????-?????????????-??????
????? ????-??????-???-?????????????
??? ????-???????-????
19

• ??ERP???

??????????????????,ERP ??????????????????????????
???????,??????

• ?1-10ERP???

ERP??? ??????? ???????
???????? 3.81 3.51
???????? 3.55 3.49
??????/???????? 3.37 3.25
?????????? 3.36 3.17
??????? 2.87 2.92
?????? 2.82 2.83
???????? 2.78 2.81
???????? 2.74 2.32
???? 2.60 2.70
???1(??)?5(???)
20

• ??ERP???

?????????ERP ????????,??????

• ?1-11ERP?????

A B C D E F
?????? ? ? ? ?
??????? ? ? ? ? ?
???????? ? ?
?????? ? ? ? ?
?????? ? ? ?
???????? ? ? ? ?
????? ? ?
?????????? ? ? ?
???????? ? ? ? ?
???????? ? ?
????????? ? ?
?????? ? ? ?
A???,2008B???????,1999CBharadwaj,2000D????,2007EDeloitte,1999FFryer,1999 A???,2008B???????,1999CBharadwaj,2000D????,2007EDeloitte,1999FFryer,1999 A???,2008B???????,1999CBharadwaj,2000D????,2007EDeloitte,1999FFryer,1999 A???,2008B???????,1999CBharadwaj,2000D????,2007EDeloitte,1999FFryer,1999 A???,2008B???????,1999CBharadwaj,2000D????,2007EDeloitte,1999FFryer,1999 A???,2008B???????,1999CBharadwaj,2000D????,2007EDeloitte,1999FFryer,1999 A???,2008B???????,1999CBharadwaj,2000D????,2007EDeloitte,1999FFryer,1999
21
?5? ERP????????

• ERP?????
• ?1997 ?ERP ????,???????????10 ?????????????ERP
  ???????,???????????
• ????????????,??????(Service Oriented
  Architecture, SOA)???,???????????,????????????????
  ?,?????(2007)??,????????????2006 ??55.6
  ??????2010??79.1 ???,20062010 ?????????9.2?

22

• ERP?????

• ?1-5??????????

23

• ERP?????
• ???ERP ??,????????????????,??????????,????????ERP
  ???,????????ERP ??,????????????????????,??????????
  ?
• ??????????????????????,2007 ?????????????????IT
  ??????,?ERP?CRM?BI ???,????e ?????????????????????
  ,????????????,??ERP ??????????????,???????????????
  ??????,????ERP ?????
• ?ERP ???????, ???????- ??????(Service Oriented
  Architecture, SOA)?????????,??????????????????????
  ?????????????????????????????????????,????????????
  ????????????????????????????????????

24

• ERP?????
• SOA ???????ERP ??????????,???ERP
  ????????????????SOA ?????????????,?? SOA
  ?????????????????,???????????????
• ???????????????,?????????????,??????,?????????????
  ???,??ERP ?????,??????????????,??????????????ERP
  ????????

25
?6? ??

• ????ERP ???????????ERP ?????????????ERP
  ??????????,??????ERP ???????????,?ERP
  ??????,????????????????????,??????????????????????
  ???????,?????????
• ????????ERP ???????????,????????????,?????????????
  ??????????,???????????????????,???????????????,??
  ????,????????????????,?????????????