Results-Based Accountability (RBA)

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Results-BasedAccountability (RBA)
Websites raguide.orgresultsaccountability.com
The Fiscal Policy Studies Institute
Book - DVD Ordersamazon.comresultsleadership.org
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Results Based Accountabilityis made up of two
parts
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THE LANGUAGE TRAPToo many terms. Too few
definitions. Too little discipline
Benchmark
Result
Outcome
Modifiers Measurable Core
Urgent Qualitative Priority
Programmatic Targeted
Performance Incremental Strategic
Systemic
Indicator
Goal
Objective
Measure
Target
Core qualitative strategic objectives
Your made up jargon here
Measurable urgent systemic indicators
Lewis Carroll Center for Language Disorders
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DEFINITIONS
OUTCOME
Children born healthy, Children ready for school,
Safe communities, Clean Environment, Prosperous
Economy
Children born healthy
Children ready for school
Safe communities
Clean Environment
Prosperous Economy
INDICATOR
Rate of low-birth weight babies, Percent ready at
K entry, crime rate, air quality index,
unemployment rate
Rate of low-birth weight babies
Percent ready at K entry
crime rate
air quality index
unemployment rate
PERFORMANCE MEASURE
1. How much did we do? 2. How well did
we do it? 3. Is anyone better off?
Customer Results
Customer Results
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From Ends to Means
From Talk to Action
From Talk to Action
RESULT or OUTCOME
ENDS
INDICATOR or BENCHMARK
PERFORMANCEMEASURE
MEANS
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POPULATIONACCOUNTABILITY

• For Whole Populations, Regions, Cities, Iwi.

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Te Pu o Te Wheke Whanau Ora Outcomes

• Safe Whanau whanau live in areas where they
  feel safe and secure.
• Healthy Whanau whanau live in a healthy
  environment, live healthier lifestyles and
  experience good health. Whanau will have access
  to appropriate services, rongoa, tohunga and
  matekite and live in healthy homes.
• Economically secure whanau whanau improve
  economic security through employment, business
  ownership, increased income and home ownership.
  Whanau have access to improved education and
  participate in voluntary activities.
• Culturally Connected Whanau whanau are
  connected to Te Ao Maori through whakapapa
  connection, marae activities, wananga and Ngapuhi
  cultural events. Whanau take ownership of their
  whanau and hapu development.
• Self Managing Whanau whanau become self
  managing and reduce their dependency on the
  welfare system. Whanau take leadership roles and
  participate fully in decision making processes
  that affect them.

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Te Ao Hou Whanau Ora Outcomes
Resilient, Knowledgeable, Nurtured, Engaged
Whanau He whanau marohirohi, he whanau mohio,
he whanau toiora, he whanau mahi ngatahi
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Community Outcomesfor Christchurch, NZ

• ? A Safe City
• ? A City of Inclusive and Diverse Communities
• ? A City of People who Value and Protect the
  Natural Environment
• ? A Well-Governed City
• ? A Prosperous City
• ? A Healthy City
• ? A City for Recreation, Fun and Creativity
• ? A City of Lifelong Learning
• ? An Attractive and Well-Designed City

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Country
Neighborhood
Kruidenbuurt Tilburg, Netherlands
City
New Zealand

Portsmouth, UK
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Leaking Roof(Results thinking in everyday life)
Experience
Inches of WaterBASELINE
Not OK
Measure
Turning the Curve
Story behind the baseline (causes)
Partners
What Works
Action Plan
Action Plan 2
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Performance Accountability

• For Services, Agencies and Service Systems

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Program Performance Measures
Quantity
Quality
How much did we do?
How welldid we do it?
Effect Effort
Is anyonebetter off?


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Drug/Alcohol Treatment Program
How much did we do?
How well did we do it?
Number ofpersonstreated
Unitcost oftreatment
Is anyone better off?
Number of clientsoff of alcohol drugs - at
exit - 12 months after exit
Percent of clientsoff of alcohol drugs -
at exit - 12 months after exit
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Manaaki House - WairoaPerformance Accountability
CLIENT POPULATION 35 - 45 Clients (average of 39)
INDICATORS Clients progress through recovery into healing (indicates reduced drug and alcohol use) Whanau remain connected Clients retain employment Clients improve coping skills Client offending is reduced  
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How much did we do? How well did we do it?
of clients who successfully complete 8 week program of clients attending DD programme of clients attending Justice programme of clients who reduce justice reporting time from weekly to monthly (cost savings) of clients undergoing community detox (cost savings to whanau, retention of jobs, cost savings to sector) of whanau who complete the 8 week program  of clients who complete DD programme of clients who complete Justice programme of clients who reduce reporting time from weekly to monthly (cost savings)   of clients undergoing community detox (cost savings to whanau, retention of jobs, cost savings to sector)
Is anyone better off? Is anyone better off?
of clients completing programmes clients reducing alcohol use clients reducing drug use clients reducing offending   clients who retain paid employment of clients who remain with their whanau of clients without relapse of clients completing programmes clients reducing alcohol use clients reducing drug use clients reducing offending   of clients who retain paid employment of clients who remain with their whanau of clients without relapse  
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IndicatorClients retain employment
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IndicatorWhanau Stay Together
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IndicatorClient Relapse Rate
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How Population Performance AccountabilityFIT
TOGETHER
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THE LINKAGE Between POPULATION and PERFORMANCE
Contributionrelationship
Alignmentof measures
ofClients
clients completing program
Appropriateresponsibility
Clients retaining employment
Clients retaining employment
CUSTOMERRESULTS
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Never be afraid to try something new. Remember
that a lone amateur built the Ark. 
A large group of  professionals built the
Titanic.
- Dave Barry
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Acknowledgements

• Mark Friedman Fiscal Policies Institute
• Te Pu o Te Wheke Whanau Ora Collective
• Te Ao Hou Whanau Ora Collective
• Manaaki House Wairoa
• Hawkes Bay District Health Board

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THANK YOU !
The Fiscal Policy Studies Institute