King Fahd University of Petroleum

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King Fahd University of Petroleum
MineralsDepartment of Construction Engineering
Management
CEM 515 Project Quality Management Case study
of 8-phases implementationHEALTH CARE FINANCES
Professor Abdulaziz A. Bubshasit
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Outline

• Introduction and case description
• Objective
• The eight step process
• Define Quality Issue
• Understand Define the process
• Select Improvement Opportunities
• Analyze the improvement opportunity
• Take action
• Check results
• Implement the opportunity
• Monitor results
• Summary

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Introduction and case description

• HEALTH CARE FACILITIES CONSISTS OF SIX
  OPERATIONAL DEPARTMENTS.
• THIS FACILITY SERVES THE CHEMICALLY DEPENDENT
  PATIENTS AND THEIR FAMILIES.
• THIS CASE STUDY FOCUSES ON QUALITY IMPROVEMENT OF
  FINANCIAL DATA AND INFORMATION HANDALING
  MANAGEMENT.

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• Objective

• To improve the Quality System in the health care
  facilities.
• To eliminate the system defects and financial
  losses.
• To set a new system and procedure
• Methodology the eight steps of CDPM Improvement
  Methodology have been used

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DEFINE THE QUALITY ISSUE
UNDERSTAND AND DEFINE PROCESS
MONITOR RESULTS
SELECT IMPROVEMENT OPPORTUNITIES
IMLEMENT IMPROVEMENT
TOTAL CUSTOMER SATISFACTION
CHECK RESULTS
ANALYZE IMPROVEMENT OPPORTUNITIES
TAKE ACTION
THE EIGHT STEP PROCESS
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PHASE 1 Define Quality Issue
Customer Reporting system Must be meet
Communicate
results manage
stakeholder
relations
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PHASE 2 Understand Define the process
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Phase 3 Select Improvement Opportunities
Process
Output
Statistical Analysis Method Absence of
physical data links between the six
departments was costing 1540 a week in terms
of redundant labor
logical and physical Data link
The improvement opportunities Manual transfer
of information in different format between 6
departments.
Input
manual filling procedures
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Phase 4 Analyze the improvement opportunity
Process
Project Objective
Input
Cause-and-effect analysis diagram Single source
for data information Financial data
considered personnel data not corporate data
The improvement opportunities Manual transfer
of information in different format between 6
departments.
Output
Financial data shall be corporate not personnel
data
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Phase 5 Take action
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Phase 6 check results
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Phase 7 Implement the improvement
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Phase 8 Monitor results
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• Summary

• Third party auditing system is recommended and
  shall be part of the health care facility
  policy.
• More effective and advanced measurement tools
  shall be utilized to alert the top management in
  case of deficiencies or deviation
• One year plan a head should be established and
  maintained as road map to wards successes and
  prosperity.
• Customer should do this practice at the
  beginning by implementing all quality system
  requirements to prevent losses and unnecessary
  cost impact.
• All these data and procedure shall be maintained
  and made available as lesson learn to every body
  in the organization.

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Thank You