Improving Human Performance

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Improving Human Performance
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Session Topics

• Purpose and Goals of HPI
• ASTD HPI Model
• Business Analysis
• Performance Analysis
• Tools
• Interventions

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Purpose of HPI
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Fundamental HPI Principles

• Uses a results-based, systematic approach
• Focuses on accomplishments before behavior
• Considers organizations as systems

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ASTD HPI Model
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Business Analysis Phase

• Name the three tasks of a Business Analysis.
• Identify important goals.
• Clarify that they are appropriate goals.
• Determine how specific and measurable the goals
  are.

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Business Analysis Phase

• What business-related information do you need to
  gather during this phase of analysis?
• External and internal factors
• Organizational rationale
• Trends and forces in the industry
• Relevant strategies

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Performance Analysis Phase

• Measure gap between desired and actual
  performance and develop
• Competencies
• Abilities
• Resources
• Processes

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Performance Analysis Phase

• What are the components used to measure
  performance of an organization?
• Comprehensive assessment of
• its employees capabilities
• the efficiency of its organizational structure
• its competitive position

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Performance Analysis Phase

• What tools and techniques are used to conduct a
  Performance Analysis?
• Reviews of organizational information
• Interviews
• Focus groups
• Observation from SMEs, customers, suppliers, and
  performers

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Gap Analysis

• What factors are defined during the gap analysis?
• Driving and restraining forces
• Current state vs. desired state
• Methods for change

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Gap Analysis

• Identify the gaps.
• Determine the priority of the gaps.
• Consider what change does to an organization.
• Disrupts the status quo.
• Breaks momentum and continuity in departments,
  processes, and performers.

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Performance Gap

• Why does the performance gap exist?

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Cause-and-Effect Diagram
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Cause-and-Effect Diagram
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Six Categories of Interventions

• Structure and Process
• Resources
• Information
• Knowledge and Skills
• Motives
• Wellness

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Case Study

• Sales declining for last six months
• Sr. management extremely concerned
• New product not meeting expectations
• Sr. management says sales team needs more training

Brainstorm a list of questions to clarify with
Senior Management and chart em!
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Take it Away!
You have 10 minutes
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Be ready in 8 minutes
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Well debrief in 6 minutes
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Four minutes and counting..
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Two minutes to go
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Lets come back together!
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Analysis Categories

• B Business Analysis
• P Performance Analysis
• C Cause Analysis

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Review Questions

• Work with your partner compare your answers.
• You have 12 minutes!

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Review Questions

• Now lets dig in to the flashcards!

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Next Session

• Measuring and Evaluating
• Selecting and Planning Your Work Product
  Submission