Becoming a Prometric center

1
Becoming a Prometric center

• Beverly Hilliard, University of North Dakota
• John Krucenski, Prometric

2
In The Beginning

• Have your idea
• Have a time frame
• Know your contacts
• Dont give up, dont give up, dont give up

3
Present Your Idea

• Search for support
• Pros and Cons list

4
After Approval

• Be prepared to wait!
• You get a detailed list of what you need.
• Legal documents can take a long time when they
  need to go through many departments.
• Verify every item you order as it can change
  slightly

5
The Waiting Game

• Read as many rules and regulations as you can!
• Be prepared for delays in getting things up and
  running! Especially at the University level.
• Delays in shipping, ordering, payment, returns,
  etc.

6
Staffing

• Never to early to think about this
• Can you run center with current staff
• If you hire be careful high energy position
• YOUR ONLY AS GOOD AS YOUR STAFF-PERSONAL
  STRESSORS CAN NOT SHOWAT CENTER

7
OPENING EXPECT THE UNEXPECTED

• Training planned well TOM(Territory Operations
  Manager) server damaged
• Server cabinet did not fit
• Training was condensed due to server hands on
  training
• Organization is a must
• You will need more filing cabinets than you think

8
OPENING

• Training will prepare you for opening
• TOM stayed for morning of opening
• Nervous not really
• Positive, professional, I CAN DO IT attitude
• Many resources

9
PROs

• Students love having the center get positive
  feedback everyday
• Monetary Reward fund other position for
  Counseling Center
• Training
• Extensive Resources list of people to call

10
CONS

• The delays with contracts
• Communication on so many levels
• The Unexpected

11
?????s

• YES the Pros outweigh the Cons!!!!

12
Prometric Perspective

• Universities Colleges are ideal partners
• Already committed to testing.
• Understand the importance of test security.
• Strong customer service skills.
• When possible Prometric partners with U C
• Replacing a Sylvan partner.
• Adding capacity/seats to an existing market.
• Opening a new market.

13
Decision Process

• Where, When How Much
• Annual Test Center Planning Process review
  current capacity.
• New clients may require new sites.
• Replacement sites.
• Different timeline for each.
• Who We Contact
• Current partner gets priority
• NCTA membership contacts
• Cold call

14
Moving Forward

• Working with the School Discovery Period
• Find a Champion
• Explain the Requirements
• Find Space
• 50 of all discussions end at this point

15
Requirements of the Test Center Operator

• Requirements for CBT delivery with Prometric
  include
• Minimum 5-6 days per week of operation
• Saturdays needed
• Long-day testing (9-hours) at least 1x per week
• Test all programs offered by Prometric
• Dedicated staff to the testing area
• Background checks required
• Other services may be requested to support
  broader line of business
• Fingerprinting
• License issuance
• Dedicated test room

16

• Test Center Layout
• Dedicated room
• Direct line of sight
• 48 wide desks
• Access between proctor test room

17
Moving Forward

• Success Depends Upon Teamwork Support
• Senior Level Support
• Legal/Contracts Support
• Facilities/IT Support
• Other Critical Support.
• Successful Implementations have the following
• Clear vision plan to share internally.
• Conduct an internal discovery meeting with all
  stakeholders.
• Ensure budget schedule can be supported.
• Kick off meeting.
• Frequent progress reports

18
Prometric Expansion into Colleges Universities

• Lessons Learned
• Long lead time to negotiate agreement.
• Internal approvals for remodeling can be
  daunting.
• Initial set up requires a significant amount of
  work.
• Need a strong champion.
• Passive support takes too long.
• Prometric operations staff understanding academic
  environment.
• Flexibility Patience Communication
  -Understanding
• Necessary from all parties. Prometric the
  University