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QUALITY MANAGEMENT SYSTEM IN ROVANIEMI COLLEGE OF
SERVICES
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• GENERAL.
• Quality management system has been developed
  since 1999
• Assessments
• National overall evaluation (year 1999-2000)
• External audit in tourism, catering and home
  economics sector (year 1999-2000)
• Self-assessment according Finland's Quality Price
  Model (year 2000)
• Self-assessment according The European Foundation
  for Quality Management Model (year 2003)
• According college's quality policy
• Education and business activities fulfills
  customer's requirements
• Customer feedback is collected concerning
  college's processes
• With feedback's results the college develops
  systematically processes to respond the needs
  and expectations of its customers