Managing Food Allergens at Food Service

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ABRAPA 2006
Managing Food Allergens at Food Service
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• Walt Disney World Food Allergy Fast Facts

• Dining Out with Food Allergies is Magical But it
  Doesnt Magically Happen

• The Guests Role When Dining Out with Food
  Allergies

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World
Food Allergy Fast Facts
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Eight foods account for 90 of all food
allergen reactions
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Personalized Guest Service
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3,865 times
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Estimated that approximately 11 million
Americans suffer from true food allergies
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Special Dietary Requests
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Dining Out with Food Allergies is Magical But it
Doesnt Magically Happen
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Science and Education Instead of Magic to Manage
Food Allergy Requests
Systems Approach to Managing Food Allergy Requests
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Vendor Food Safety Program
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Central Dining Reservation System
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Central Dining Reservation System
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Central Dining Reservation System
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Food Beverage Cast Members
Over 14,000
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You can dream, create, design, and build the
most wonderful place in the worldbut it requires
people to make the dream a reality.
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Food Allergy Education Training

• Focus on changing behavior

• Simple and user friendly

• Based on the 4Rs

• In all classes offered

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BFS e-Learning
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BFS e-Learning
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Information Communication

• FoodTools (Portal)

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Information Communication

• FoodTools (Portal)

• Electronic Food Safety Health Report

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Information Communication

• FoodTools (Portal)

• Electronic Food Safety Health Report

• Food Safety Alert

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Information Communication

• FoodTools (Portal)

• Electronic Food Safety Health Report

• Food Safety Alert

• FAAN Food Allergy Poster

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Information Communication

• FoodTools (Portal)

• Electronic Food Safety Health Report

• Food Safety Alert

• FAAN Food Allergy Poster

• Food Allergy Checklist

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Internal Food Safety AuditsEvaluations

• Unannounced

• Coaches/Consultants

• Food Allergy Checks

• Hand Held Computer Technology (CAFÉ)

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Evaluation Handheld Demonstration
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What Our Guests Say
At each Disney restaurant we visited, we were
greeted and taken care of personally by a member
of a most wonderful group of people Disney
Chefs. While most kids look for characters to
sign their autograph books, our son saw the chefs
as celebrities. For the First time Reed ate
breakfast in a restaurant. Furthermore, he had
pancakes (that tasted and looked like real
pancakes) which he had never had before! We
want to thank the chefs who took care of us and
thank Disney for your obvious commitment to
keeping those with food allergies safe and
happy. -S. Lee, Wendy, Reed, and Graham,
Mooresville, NC
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What Our Guests Say
Our family went to Disney World a couple of
weeks ago and had a fabulous time! At each
restaurant, we told the staff about our
daughters allergies and the chef came out to
talk to us and take Carolines order. The chef
prepared and served the meal to limit cross
contamination. Everyone was kind and creative
and questions were answered graciously throughout
the park. -FAAN Member
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What Our Guests Say
We had a wonderful experience at Walt Disney
World. We made reservations at four restaurants
before arriving the people on the phone were all
helpful and pleasant. My Son Kevin is allergic
to milk, eggs, and peanuts. At each restaurant
the chef came out and talked to us and made sure
all of Kevins foods were safe. It was an
incredible treat to go on vacation, not cook all
of the meals ourselves and know that Kevin could
enjoy himself and be safe. We cant wait to go
again! -Karen, Ashburn, VA
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The Guests Role when Dining Out with Food
Allergies
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Eight Tips for Food Allergic Guests

1. Be educated, informed, and prepared

2. Contact the restaurant in advance
3. Tell your server upon arrival
4. Ask questions (ingredients, cross contact,
etc.)
5. Avoid buffets, certain foods, and restaurants
6. Order simple dishes
7. Be understanding and realistic
8. Dont take any chances
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Shared Responsibility For Food Allergy Education
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Different Roles

• Industry
• Regulatory
• Academia
• Consumers
• Media

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The End