EM101 - Overview of Enrollment Management

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• EM101 - Overview of Enrollment Management
• An overview of the Division of Enrollment
  Management and department functions

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• Division of Enrollment Management
• Mission Statement
• To contribute to the mission of the University
  by harmonizing all essential
• operations that support student affinity to
  the University and to support the
• academic enterprise in meeting the
  institutional enrollment goals.
• Vision Statement
• To be known as a premier institution delivering
  exemplary customer service
• to all we serve.
• Core Values
• First class team driven by mission, goals and
  mutual respect.
• Personal best do it right and do it now
  quality work, quickly done.
• Positive and effective communication (honest
  and straight forward with
• each other and those we serve).
• We will make a difference with all we serve and
  we will help all students
• reach their full potential and
  possibilities.
• We will listen to all our students, faculty and
  staff we will have the

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• Division of Enrollment Management
• Office of Admissions, Student Financial Aid,
  Registrar, Communication Center, and ENLACE

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Division Offices and Basic Functions

• Office of the Vice President
• The VP has overall responsibility for the
  division and has executive direction from the
  Provost and President of the University as to
  goals and priorities.
• Admissions
• The Office of Admissions is responsible for
  recruiting and admitting new students to UNM.
  This includes both domestic and international new
  freshmen, transfers, non-degree, and graduate
  students.
• Student Financial Aid
• The Office of Financial Aid delivers federal,
  state, and institutional need-based funds to all
  levels of students as well as merit aid awarded
  through the Scholarship Office. The student
  employment process is also administered through
  the Financial Aid Office.
• Registrar
• The Office of the Registrar is responsible for
  student academic records, course scheduling and
  classroom space management, registration
  processes, and student information and data
  reporting.
• Communication Center
• The Communication Center is the centralized
  contact point for all customer service inquiries.
  Communication is conducted through virtual chat,
  telephone, email, and outbound calling campaigns.
• ENLACE
• ENgaging LAtino Communities for Education - The
  goal of ENLACE is to improve academic success of
  Latino and other students through a number of
  community and school-based initiatives focused on
  improving retention and graduation rates at all
  levels.

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This Pathway illustrates the journey a student
must make to enroll and graduate. The shaded
circles represent key components of the
Enrollment Management Division.