Sodexo UK and Ireland Sharon Kyle: Head of Employee Engagement and Diversity

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Sodexo UK and IrelandSharon Kyle Head of
Employee Engagement and Diversity
30 September 2010
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About us

• Sodexo is the world leader in Quality of Daily
  Life Solutions operating in 80 countries around
  the world with 380,000 employees
• Our job is to improve daily life for private and
  public businesses to help them improve their
  performances
• Our services range from consultancy to delivery
  of services within organisation and also include
  solutions for motivating employees such as
  childcare vouchers and loyalty programmes

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About Sodexo
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Diversity InclusionWhy Does it Matter?
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Most basic business case.
The most successful companies have a workforce
which reflects the diversity of the clients,
customers and communities they serve globally,
locally and at all levels of the
organisation. In challenging times, the
retention, engagement and motivation of a diverse
workforce become even more critical to help
weather the storm and come out of the other end
ahead of the competition
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Focusing on diversity and inclusion

• helps us bring to life our values
• Diversity is wholly in keeping with the
  values of our Group - service spirit, team spirit
  and spirit of progress. I am fully convinced that
  the diversity of our staffs ideas, origins,
  cultures and know-how is a source of innovation
  and progress, as well as a spur to growth for our
  Group. 
• Michel Landel group CEO Sodexo

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Putting the emphasis on our people
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Diversity and Inclusion Strategy Map
CREATE A COMPETITIVE ADVANTAGE THROUGH OUR PEOPLE
AND THEIR DIVERSITY
Foster Diversity Inclusion
Attract, develop, engage and retain the best
talents we need
Equip our managers with the confidence to lead a
diverse team
Understand and meet the needs of our employees
and clients
Communicate and celebrate our diversity
internally and externally
Demonstrate visible, tangible and accountable
senior management commitment
Continually measure and share progress against
our Diversity Action plans
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Senior management commitmentDI Council

• Made up of 4 executive directors, 8 directors and
  9 senior managers from around the business, our
  DI Council is
• A group committed to championing the integration
  of diversity into Sodexos everyday business
  activities and empowered to recommend changes
• In touch with diversity inclusion issues and
  successes across the organisation
• A reference group for the development of a
  diversity strategy and action plan
• Able to recommend actions to progress the plan
• Committed to furthering its own continuing
  education on new developments in diversity and
  what diversity best practice

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Equip our managers to lead a diverse team
Spirit of Inclusion Team July 2009
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Communicate and celebrate our diversity
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Communicate and celebrate our diversity
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So What?
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It DOES make a difference

• to the confidence of our managers

It is an excellent programme and one which I am
sure will drive out huge benefits for the
business and also personally for the many people
who will attend
"I thought it was going to be all fluffy and a
bit of a box ticking exercise but actually it was
really useful and thought provoking"
The course was very good, informative and it
gets the mind thinking. On my next managers
meeting I will have this subject as an agenda
point.
"One of the best courses I have been on for
getting the mix of information and participation
right"
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It DOES make a difference..

• .to the employees who serve our clients and
  customers
• More innovation in our products and services eg
  patient meal options
• Happier, more motivated and engaged staff
  providing a better service
• Avoiding potential and unnecessary conflicts

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Meet the Hillingdon team

• "I was concerned about what would happen to
  my bracelet when I heard about the bare below the
  elbows policy being introduced. I raised my
  concern and was very pleased that my worries were
  taken seriously by the team. We agreed a
  solution that we all found acceptable and I am
  delighted that after following the policy I can
  continue to wear my bracelet on the wards. Both
  Sodexo and the Trust really treated me well and
  respected my beliefs.
• Baljit Sadhara, Domestic Supervisor

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It DOES make a difference..

• .. by providing opportunities to exchange best
  practices with our clients - enriching both
  organisations
• To date through our diversity council we have
  joined forces with many clients across both the
  private and public service. In the NHS alone we
  are working with or have had requests from
• Hillingdon and Mount Vernon trust
• Stoke Mandeville trust
• Epsom
• North Staffordshire trust

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• Our clients have seen a noticeable
  difference in the way Sodexo managers are dealing
  with situations and are actively discussing the
  programme with them. In turn, our clients are now
  starting to approach us to work with them on
  enhancing their own diversity and inclusion
  programmes.
• Simon Scrivens Managing Director
• Sodexo Healthcare

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• Diversity is a fact but inclusion often takes
  conscious effort
• In other words we need to choose to be
  inclusive as it does not always come naturally

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5 reasons why this is relevant to Sodexo and you

• It makes business sense to understand the
  diversity of our staff and clients/customers
• By working in partnership with our clients we can
  share and gain new ideas and best practice
• Raising awareness and providing information and
  tools on diversity for managers can help you to
  get the best out of your teams.
• A happy and motivated team drives better
  retention, lower absence and less time resolving
  conflicts and grievance and disciplinary issues.
• It give us improved ability to tap into the
  talent of our already diverse unit level
  workforce and increase diversity at more senior
  levels of the company.

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Spirit of Inclusion film
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Thankyou