Communication in Conflict Resolution and Problem Solving

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Communication in Conflict Resolution and Problem
Solving
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What Would You Do?
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Problem Solving Guidelines

1. Define the Problem
2. Analyze the Problem/potential causes
3. Generate possible solutions
4. Analyze the solution
5. Select the best solution
6. Plan the course of action
7. Verify if the problem has been resolved or not

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What is Conflict?

• A disagreement through which parties involved
  perceive a threat to their needs, interests, or
  concerns
• 5 Dimensions of Conflict
• Parties involved
• Sources what is the conflict over?
• Relationships between parties involved
• History duration, frequency, intensity
• How we choose to deal with the conflict

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How Do Conflicts Occur?

• Misunderstandings
• Defending Turf
• Not Feeling Heard
• Hurt Feelings
• Escalations

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Communication Danger Signs

• 1) Escalation Responding back and forth
  negatively with each other leads to increased
  anger and frustration

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Communication Danger Signs

• 2) Invalidation- Putting down the thoughts,
  opinions, or character of another often causes
  more damage than we realize

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Communication Danger Signs

• 3) Negative Interpretation- Making negative and
  unfair assumptions about what another person was
  thinking

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Communication Danger Signs

• 4) Withdrawl or Avoidance Anything from getting
  up and leaving the room to tuning out or shutting
  down during an argument

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Conflict Management Styles
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Conflict Styles
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Puppy Lessons

• You fall in love with the front end of the puppy
• But every puppy has a back end.
• Things can be fine on the front end,
• But if you dont handle the back end well the
  relationship will fall apart