Chapter Seven Using Information and Technology

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Chapter SevenUsing Information and Technology
Career Counseling Foundations,
Perspectives, and Applications edited by
David Capuzzi and Mark Stauffer

• Brian Hutchison, Ph.D.
• Mark D. Stauffer, Ph.D.
• Deborah P. Bloch, Ph.D.

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Understanding Client Relationships to Technology

• Relationship to career information and technology
• Access, literacy, and use patterns

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Are There Cultural Differences?

• How might age play a role in digital literacy?
• How does culture play a role in digital access?
• How might culture affect digital use patterns?

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Working With Client Culture and Psychology

• Counselors prepare for the possible variations
  but meet the individual openly
• Assessing and working with resistance to
  technology

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Technology Assisted Counseling

• Ethical considerations
• Taxonomies
• Taxonomy of counseling
• Written Standards
• Credentialing
• e.g., National Board of Certified Counselors

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Technology-Assisted Counseling

• Modes of Internet/distance counseling
• Written, heard, or seen
• Synchronous
• Telephone, chat, web conferencing platforms
• Asynchronous
• e.g., e-mail based

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Standards Ethical Practice of Internet Counseling
(NBCC, 2007)

1. Aware of the different type of relationship
2. Protocol to confirm identity
3. Alternative modes of contact
4. Cultural competence related to tech
5. Encryption
6. Data storage

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Career Information Systems

• Four types of systems
• National CIDS
• State-based CIDS
• Occupational information systems
• Educational information systems

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National CIDS

• Discover
• Career Cruising
• Choices
• SIGI-PLUS
• Keys2Work
• CIS
• COIN
• eChoices

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State CIDS

• Elementary, junior high, and middle schools
• Two- and four-year colleges and universities
• Employment services offices
• Correctional institutions
• Rehabilitation agencies
• Counseling agencies
• Military bases
• Public libraries
• Private businesses

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Occupational Information Systems

• ONET
• Occupational Outlook Handbook (OOH)
• Career Guide to Industries
• ERI Economic Research Institute

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Educational Information Systems

• Petersons
• Provides detailed information about colleges and
  universities

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Job Search Information

• Using Internet Job Search Sites
• Internet career sites
• Hotjobs
• Monster.com
• IMDiversity.com
• Other examples?

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Job Search Information

• Using Corporate Web Sites for
• Career Information
• First, watch for a list of vacancies directly on
  their websites.
• Second, information about a companys direction,
  products, and services can help tailor resumes
  and interviews.
• Finally, a companys mission and values on their
  website can be used to examine harmony or a good
  fit between the client and the prospective
  employer.

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Job Search Information

• Creating a Scannable resume
• Optical character recognition (OCR) software
• Resume basics

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Job Search Information

• Sending Your Resume by E-Mail
• ASCII file
• -American Standard Code for Information
  Interchange
• Rich text format or RTF

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Job Search Information

• Resumes on the Web
• Points to remember
• Accessible
• Simple graphic and auditory
• No excessive links
• Provide valuable information

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References

• National Board for Certified Counselors. (2007).
  The practice of Internet counseling. Greensboro,
  NC Author.
• Safran, J.D., Muran, J.C. (2000). Negotiating
  the Therapeutic Alliance A Relational Treatment
  Guide. New York Guilford Press.