Mullen Library Welcome and Information Kiosk Project

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Mullen Library Welcome and Information Kiosk
Project

• Michelle Polchow
• Abbey Gerken
• Francesca Bruno

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Library Mission Project Background
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Project Background

• Client Mullen Library, Catholic University
• Problem Team members lost in Mullen
• Objective
• Assessed the needs of visitors to Mullen
• Analyzed current system provision to visitors
• Goal
• Propose a plan for improvement

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Users Seeking Info at a Glance
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Mullen Library Departments which support visitor
services
CUA CPIT Server
Electronic Services (MERIC)
Visitor categories
Consortium members
November 20, 2008
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System Assessment

• Number of visitors remains high, even with
  introduction of electronic access
• Unique structure requires directional assistance
• Web site has good information about the library,
  but its not presented in a format easy to access
  or locate by all visitors

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The Solution

• Touch Screen
• Point of Information
• Kiosk

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• Visual attraction
• Immediate self service

Mullen Library First Floor http//libraries.cua.
edu/about/tour/1stfloor.html
Placement of the Kiosk
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The New System

• Parts of the kiosk
• Touch screen panel
• Computer (typically a PC)
• Controller card
• Software driver program
• Application-development software
• Printer
• Cabinetry be consistent with decor

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Point of Information Kiosk

• Content
• Presentation
• User needs

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Kiosk Information Content
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Analysis

• PCs prone to abuse and improper use
• Users prefer independent information access
• Easier faster system for user
• Content flexible for staff needs
• Answers most frequent question - Stacks
• Kiosk printer - information as needed

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Conclusion

• New system
• Meets goal to assist visitors
• Added benefits for library staff
• Cost benefit analysis needed
• Plan needed for project development, deployment
  and maintenance