Loss Prevention Education

1
Loss Prevention Education Certification NIOSH
/NORA Conference
Gene Smith, The Loss Prevention
Foundation Jacque Brittain, Enabl-u
Technologies, Inc.
2
Topics to be Discussed

• The Loss Prevention Foundation
• LPQ LPC Certifications
• Demo Certification
• Skill sets need to reduce risk and deliver value
• NIOSH LPF MOU-Future

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The Loss Prevention Foundation
The mission of the Loss Prevention Foundation
(LPF) is to advance the loss prevention
profession by providing relevant, convenient and
challenging educational informational
resources.
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LPF History

• The Loss Prevention Foundation is a not for
  profit 501 c (6) organization founded in 2006,
  by industry leading professionals to serve the
  loss prevention industry.
• We are governed by a 28 member board of LP
  professionals and solution providers
• Certification developed by over 300 Loss
  Prevention Professionals from 130 companies!

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LPF Board of Directors

• Frank Johns, A.C. Moore, (Chairman)
• Bill Turner, Nike (Treasurer)
• Brad Brekke, Target
• Trevor Brown-LexisNexis
• Patti Feltz, Polo Ralph Lauren
• Nathaniel Fry, IBM
• Michael Grady, Vector Security
• Mike Lamb-The Home Depot
• Jim Lee, LP Magazine
• Kevin Lynch, ADT Security
• Paul Jones, eBay
• Bob MacLea, TJX Companies

• Doug Marker, Michaels Stores
• Kevin McMenimen, Enabl-u
• Monica Mullins, Wal-Mart
• Libby Rabun, AutoZone
• Tim Shipman, Food Lion, LLC
• Gene Smith- LP Foundation
• Paul Stone, Best Buy Co., Inc.
• Claude Verville, Lowes
• Kevin Valentine, Sterling Jewelers
• Al Voels, KPMG
• Stan Welch, J C Penney
• Keith White, Gap, Inc
• Chet Young, Walgreens

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LPF Association Partners

• Asia Retail Congress (ARC)
• Center for Interviewer Standards Assessment
  (CFI)
• Food Marketing Institute (FMI)
• Hospitalitylawyer.com
• International Organization of Black Security
  Executives (I.O.B.S.E)
• Loss Prevention Research Council (LPRC)
• National Association for Shoplifting Prevention
  (NASP)
• National Food Service Security Council (NFSSC)
• Retail Industry Leaders Association (RILA)
• Retail Council of Canada (RCC)

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LPF Partners

• ADT
• Agilence
• Bass Security
• LexisNexis
• Diebold
• Enabl-u Technologies
• IBM
• InstaKey
• Kenstan
• KPMG
• LossPrevention Magazine
• National Glass Service Group
• Palmer Reifler Associates
• Real-Time Intelligence
• Secure-Tek
• Security Resources
• Stanley Security
• Vector Security

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LPF Components

• Two tiered certification program
• LPQ (LPQualified)
• LPC (LPCertified)
• Membership program offering on line educational
  resources
• Scholarship/Academic Support/Military Transition

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Development Strategy

• Enabl-U Technologies
• Knapp Associates International
• Content Development Committee
• Content Review Committee
• NIOSH Industry Related Experts
• Academic Review Committee Legal
• Exam Question Development Committee
• Exam Committee
• Results-Qualify for University credits

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Initial Content Development

• KB Toys
• Kellogg's
• Limited Brands
• L.L. Bean
• Lowes
• Macys
• Michaels
• NEXCOM
• NIKE
• Office Depot
• Orchard Supply
• Pathmark
• PEPBOYS
• Safeway
• Target
• TJX
• Walgreens
• Wal-Mart

• AAFES
• Academy Sports Outdoors
• Ace Hardware
• AutoZone
• Babies R Us
• Best Buy
• Bobs Stores
• Cingular
• CVS
• Dicks Sporting Goods
• Dollar General
• Food Lion
• Gap
• Guess?
• HM
• HEB
• Home Depot
• JC Penney

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Loss Prevention FoundationAcademic Committee

• Eastern Kentucky University (SSEM)
• Grand Valley State University
• Fairleigh Dickinson University
• Loyola University
• North Carolina Central University
• Northeastern University
• Northern Michigan University
• Rutgers University
• University of Florida
• University of Houston
• University of North Carolina

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How does certification work?

• LPQ vs. LPC Audience
• Delivered online 24-7
• Browser Friendly-Explorer (6.0), Mozilla
  FireFox, Opera, Apple Safari, Google Chrome,
  Linux iPhone and iTouch.
• Video scenarios pictures
• Sectional Module quizzes

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How does certification work?

• Study Gopher
• One year to finish
• Proctored exams at nearby locations
• Certification Certificate issued

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LPQ

• Module 3 Loss Prevention
• Basics Tools
• Vocabulary Terminology
• External Theft
• Internal Theft
• Interviewing as a Tool
• Civil Recovery Restitution
• Courtroom Procedures
• Physical Security
• Conflict Resolution
• Auditing
• Employment Screening
• Crisis Management
• Emergency Response

• Module 2- Becoming a
• Successful Business
• Person
• A Professional Approach
• Ethics Conduct
• What you should Expect
• Career Growth
• Communication Skills
• Building Relationships
• Diversity
• Harassment Awareness
• Conflict Resolution

• Module 1- Retail
• Environment
• Foundations of Loss
• Prevention
• Basic Retail Business
• Operations
• The Causes Behind the
• Loss
• Shrink Awareness
• Establishing a Controlled
• Environment
• Workplace Safety

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LPC

• Module 1- Leadership Principles
• People Leadership
• Ethical Standards
• Personal Development
• Building and Leveraging
• Relationships

• Module 3 Loss Prevention
• Operations
• Building an LP program
• Investigations
• Data Analysis
• Operational Shrink Control
• Organized Retail Crime
• Pharmacy

• Module 2- Business
• Principles
• Building an Effective
• Program
• Financial Analysis
• Accounting
• Building Operating Plans
• Managing Vendor
• Resources
• Protection of Critical Data
• and Privacy
• Principles of Regulatory
• Guidelines

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LPC

• Module 4- Safety Risk Management
• Safety Management
• Senior Leadership
• Risk Control and Safety Committees
• Program Elements
• OSHA
• Accident Reporting
• Fire Protection
• Special Issues
• Risk Management
• Techniques to Manage Risk
• Business Hazards
• Insurance
• Claims Management
• Litigation

• Module 5- Crisis Management
• Preparedness
• Response
• Recovery
• After action report
• Business continuity
• Resources Relationships

• Module 6- Supply Chain
• Flow of merchandise
• In-transit potential for loss security
  measures
• DC Potential opportunities for loss security
  measures
• Internal External Partnerships
• Compliance (High level awareness)
• Business Disruption (impact of loss/detention
  on supply chain)

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LPQ vs. LPC

• Pages of text-----LPQ 500/LPC 1200
• Video demonstrations-LPQ 65/LPC
• Pictures-LPQ 498/LPC
• Modules LPQ 3/LPC 6- Sections LPQ 25/LPC 41
• Completion time-LPQ 40/LPC 80
• Companies -LPQ 75/LPC 130
• Contributors LPQ 170/LPC 300
• Academic Credits- LPQ 3 B.S. 3 M.S./LPC 6 B.S.
  3 M.S.

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Certification Demo

• Jac Brittain
• Director of Learning Certification Development
• Enabl-u Technologies

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Skill sets need to reduce risk and deliver value

• Motivating, developing, and directing store
  associates as they work
• Communicating effectively, both verbally and in
  writing as appropriate for the needs of the
  company and the audience
• Using logic and reasoning to identify the
  strengths and weaknesses of alternative
  solutions, conclusions or approaches to problems

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Skill sets need to reduce risk and deliver value

• Determining necessary changes in conditions,
  operations, and the environment in order to
  affect safety outcomes
• Identifying complex problems and reviewing
  related information to develop and evaluate
  options and implement solutions
• Knowledge of business and management principles
  in order to effectively implement strategic
  planning initiatives

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NIOSH LPF MOU - Future

• Content review-how to educate retail
• LPF crosses all lines
• Early access to new professionals ongoing
• Collaborative agreement shared resources
• Retail Awareness for NIOSH/NORA
• Evaluate certification content
• Determine Industry Needs

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More Information

• The Loss Prevention Foundation
• Gene Smith gene.smith_at_losspreventionfoundation.or
  g
• 704-837-2521
• www.losspreventionfoundation.org