OFFICE OF THE MANAGING DIRECTOR

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OFFICE OF THE MANAGING DIRECTOR

• 2004 Accomplishments

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Linking Strategic Vision and Goals to Daily
Activities
ANNUALOUTPUTS
MULTI-YEAROUTCOMEINDICATORS
STRATEGIC PLAN
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Performance Management Leads to Consumer
Satisfaction

• Performance-based budgeting integrates long-term
  vision with annual resource allocations

• Tying performance appraisals to the Strategic
  Plan emphasizes vision-oriented action

• Linking IT resources to long-term vision
  reinforces goal accomplishment

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Modernize The FCC
Increase Agency Achievement of Strategic Goals
Become More Credible By Doing What We Say Well Do
Number of Goals Achieved
11
1
Not Achieved
Achieved
5
Reduce Time to Completion
Modernize The FCC
Become More Dependable by Releasing Rules in a
Timely Manner
Average Time Required to Complete Rulemakings
180 Items Released
Days
42
182 Items Released
166 Items Released
31
28
15
12
10
FY04
FY03
FY02
6
Increase Efficiency
Modernize The FCC
Become a Better Steward of Public Resources
Actions Disposed Of Within Goal
98
97
96
100
95Agency Goal
75
50
25
FY02
FY03
FY04
7
Increase Efficiency
Modernize The FCC
Become an Easier Place to Do Business
FY 04 Percentage of Actions Filed Electronically
95 E-Filed
92 E-Filed
92 E-Filed
8
Appropriate Staff Mix
Modernize The FCC
Have Staff Who Can Handle the Issues Expertly

• Workforce Planning Report

• Voluntary Early Retirement Authority (VERA)

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Excellent Staff Development
Modernize The FCC
Have Staff Who Are Responsive to Stakeholders

• Individual development plans for all employees

• FCC University expansion continues

• Expanded in-house training program

10
275 Increase in Training
Modernize The FCC
Staff Participation in Training Activities
7,281
8,000
7,000
6,000
4,900
5,000
3,482
4,000
3,000
1,559
2,000
1,000
FY 01
FY 02
FY 03
FY 04
11
FY 2005 Initiatives

• Expand the Use of Web-based, Collaborative
  Technologies

• Revamp existing processes in order to
  make decisions faster and more efficiently

• Move toward the staff we need for the future by
  developing a Human Capital Strategic Plan

• Implement a Learning Management System that
  allows us to better manage employee training
  activities

• Continue progress toward the Strategic Goal of
  Modernizing the FCC