Integrating Property Management, Employment

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Integrating Property Management, Employment
Tenant Services in Supportive Housing

• Presented by
• COMMUNITY HOUSING PARTNERSHIP
• San Francisco, California

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Presenters

• Brett Vaughn
• Director of Property Management
• Gail Gilman
• Director of Tenant Services
• Elizabeth Hewson
• Director of Employment and Training

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Community Housing PartnershipAgency Overview

• Formed in 1990 to address an Alternative to the
  Homeless Crisis in San Francisco
• CHP formed by two community based groups
• Council of Community Housing Organizations
• Coalition on Homelessness
• Purpose
• To integrate permanent, affordable housing with
  support services, training and employment
  opportunities offering tenants a range of
  resources to achieve stability and independence.

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Community Housing PartnershipAgency Mission

• The Community Housing Partnership (CHP) is a
  non-profit corporation established to own or
  lease and manage permanently affordable, safe and
  well-maintained housing for homeless persons in
  San Francisco. Additionally, the corporation
  provides a supportive environment with integrated
  human services, especially vocational and
  employment development, case management, social
  service provision, and tenant organizing. These
  services are available to all residents, but are
  not a required condition of tenancy.

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Community Housing PartnershipAgency Mission

• In order to fulfill its purpose, CHP will
  primarily serve those persons who without this
  type of housing would be homeless. CHP will work
  in cooperation with the many public and private
  agencies that also serve this population to
  ensure that quality housing and supportive
  services are provided. Further, it is the goal of
  CHP to involve the tenants in every aspect of the
  agency from day-to-day operation of the
  property to policy-making on the governing board.

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Community Housing PartnershipAgency Mission

• It is the goal of CHP to provide an environment
  that fosters independence with a special emphasis
  on employment, to help break the cycle of
  homelessness.

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Community Housing PartnershipAgency Status

• 15th Year of Operations
• Five Operating Properties
• 311 Units (195 Single 116 Family)
• Three Properties in Development
• Single Adults Seniors Families
• Supportive Housing Employment Collaborative (Lead
  Agency)
• 70 Staff (Over 50 Formerly Homeless)
• Four Organizational Departments
• Property Management, Tenant Services, Employment
  Training, Administration

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Identification of Major Responsibilities
Resources
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Property Management

• Mission Driven
• Shared Organizational Values
• Joint Training/Job Sharing
• Internal Checks Balances

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Property Management

• Case Example Johnson Family
• Mother of two, homelessmoved in as tenant
• Mother engages in counseling, employment training
• Mother employed with organization
• Children known to other tenants staff
• Mother diesson left at risk of housing loss
• Son referred to TS Employment
• Housing navigation, counseling, job skills
• Son hired as staff member
• Housing preserved

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Tenant Services

• Mission Driven
• Shared Organizational Values
• Joint Training/Job Sharing
• Internal Checks Balances

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Tenant ServicesSupport Services Flow Chart
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Tenant Services

• Case Example Mr. Franklin

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Employment Training

• Mission Driven
• Shared Organizational Values
• Joint Training/Job Sharing
• Internal Checks Balances

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Employment TrainingEmployment Services Flow
Chart
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Employment Training

• Case Example Mr. Davis

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Fully Integrated Model