Knowledge Management

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Knowledge Management
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What is Knowledge Management ?

• Knowledge Management is the systematic management
  of vital knowledge and its associated processes
  of creation, organization, diffusion, use and
  exploitation.
• - David Skyrme

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Stages from Data to Knowledge
wisdom
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Knowledge is Different
Wisdom
Individual, judgmental Contextual, tacit
Knowledge
Information
Codifiable, explicit Easily transferable
Data
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What does KM entail
Acquire
Manage
Disseminate
Identify

• Ensure right knowledge to right persons at right
  time and in right format

• Leverage existing Knowledge and potential of IT

• Make knowledge sharing a dominant culture

• Gain Competitive Advantage

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Twin Thrusts of KM

• Sharing existing knowledge
• Knowing what you know

KM
2. Knowledge for Innovation Creating and
Converting
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Why KM ?

• Not to reinvent the wheel solution exists/
  known somewhere in the organization
• Learn from past mistakes ours or others
• Knowledge resource depletion, Reduction,
  migration brain-drain
• Innovate lead change in the business

Wise men learn from their own mistakes the
wiser learn from others mistakes too
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Knowledge Gap
Knowledge Gap
Rate of Change
Change
Rate of Learning
Time
The efficiency of a firm depends on how fast it
bridges the gap between what it knows and what it
needs to know
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Role of IT in KM

• KM is not a new concept, but
• Integration of KM with rapidly advancing
  information technologies is new.
• Facilitator of information storage and sharing
•  Support mechanism to the people in the
  organisation 

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An Effective KM System

• Creates business value
• Focuses on both knowledge creation and knowledge
  application
• Does not aim to de-personalize knowledge
• Is a High-tech (IT), High-touch (HR) system

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Knowledge Management Processes and Frameworks
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Types of Knowledge

• Tacit Knowledge
• What a person knows, but has not been
  documented or formally captured
• Explicit Knowledge
• Written, codified, or imbedded knowledge that
  has been transferred to workgroups or to the
  organization.

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Overlapping Factors of KM
PEOPLE
ORGANIZATIONAL PROCESSES
TECHNOLOGY
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Elements of a Knowledge Management Strategy

• People
• Why people dont want to share knowledge?
• The two big factors culture and behaviour
• How do we make the changes?
• Processes
• Organisational processes and infrastructure and
  whether they currently help or hinder KM.
• KM processes and infrastructure the process
  element of what needs to be put in place to make
  knowledge management happen

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Elements of a KM Strategy
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KM KEY FACILITATING FACTORS

1. Conducting regular internal surveys and audits
2. Robust MIS
3. Mature and multi-layered internal communication
   system
4. Seamless interface with suppliers and customers
5. Benchmarking processes and systems within and
   outside the industry
6. Leveraging on IT
7. Informal meetings and contacts are regular
   feature of the organizational life

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Thank You