Understanding Emotional Competence Workshop

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Understanding Emotional Competence Workshop

• MGT 620

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Workshop Goals

• Increase your understanding of Emotional
  Intelligence.
• Understand your own strengths and areas for
  improvement.
• Set goals and make a plan for improving your
  Emotional Intelligence.

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Agenda

• Introduction Tue 9/15
• Film Exercise Thur 9/17
• Career Goals 1100 to 1130
• Analyzing Differences 1130 to 1200
• Debrief Differences 100 to 130
• Strengths 130 to 215
• Areas for Development 215 to 300
• Development Plan 300 to 400
• Wrap-up

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Ground Rules

• All participation is voluntary.
• You do not have to share any of your scores.
• Other peoples scores and self-assessments should
  be held in confidence
• Focus of the workshop is on behavior at work and
  school.
• Rick is available for follow-up discussion.

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Definition of EQ

• The capacity for recognizing our own feeling and
  those of others, for motivating ourselves, and
  for managing the emotions well in ourselves and
  in our relationships.

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EQ is..

• Separate and distinct from cognitive
  intelligence.
• Learned behavior.
• Rooted in different (lower, older)parts of the
  brain from cognition.

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A Little Bit About Brain Structure

• Amygdala emotional center of the brain
• Has our emotional memory
• Matches stimulus to memory
• Sends signals to rest of brain
• Triggers flight or fight response
• Can bypass cognitive reasoning part of the brain
  amydala hijack.

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• Neocortex thinking part of the brain
• Applies rules and reason to make sense of
  stimulus.
• Neocortex in the prefrontal lobes manage the
  emotional response generated by the amygdala.
  Stifles or controls the feeling to deal with it
  more effectively.
• Slower process than the amygdala

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EQ Intellectual Roots

• Competencies Studies Which separate average
  performers from superstar performers.
• State Department
• IT managers
• Technical Competencies are threshold competencies
  to enter an occupation but dont predict high
  performance.
• Organizations with a higher EQ perform better.

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Golemans EQ Model for Work
Self-Awareness Emotional Self Awareness Accurate Self-assessment Self Confidence Social Awareness Empathy Organizational Awareness Service Orientation
Self-Management Emotional Self-Control Trustworthiness Conscientiousness Adaptability Optimism Achievement Orientation Initiative Relationship Mgt. Developing Others Inspirational Leadership Influence Communication Change Catalyst Conflict Management Building Bonds Teamwork and Collaboration
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What are your career goals?

• Next 12 months
• Over 2-4 years?
• Write them our as completely as possible.
• Manage MOD project more effectively by developing
  MOD staff.
• Develop international consulting opportunities in
  are area of training and economic development?
• Share your goals with the group.

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Where are Your Competency Gaps?

• Competencies where you rated your self one point
  or more differently from the raters? Note
  direction
• Raters higher than me
• Emotional Self Awareness
• Accurate self assessment
• Organizational awareness
• Conflict Management
• Self higher than raters
• None

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Analyzing Your Differences

• Identify areas where you rated
• your self higher than the raters.
• Identify areas where you rated your self lower
  than the raters.
• Write our (in full sentences) why you think these
  differences occurred.
• Share the differences with the group.
• Choose one to explore with the group.

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What are your strengths?

• Competencies Raters rated over 4
• Accurate self assessment
• Initiative
• Service Orientation
• Communication
• Change Catalyst
• Building Bonds
• Identify your strengths.
• Write-out (in full sentences) why you think you
  are strong is this area.
• Share list with group and choose one area to
  explore with group.

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Areas for Development?

• Where were you rated 3 or lower
• Emotional self-control
• Inspirational leadership
• Influence
• Conflict Management
• Write our an explanation (in full sentences) of
  why you think people rated you low is this area.
• Share your areas with your group.
• Choose one area to explore with the group

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Select 3-4 Competencies You Want to Develop

• Consider your goals, and your rating analysis
• Inspirational Leadership
• Emotional Self-control
• Developing Others

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Developing Your Emotional Competencies

• For the Competencies you selected review the
  selected Developmental Tips in the booklet.
• For each competency
• Define what specific behaviors you would like to
  change to enhance these competencies.
• Identify three methods for changing.
• Share your plan with the group
• Share your goals and plan for the group.
• Choose one competency develop plan to discuss
  with group

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Competency Specific Behaviors to Change Specific Activities to Improve