Chapter 11 The Front Office Audit

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Chapter 11The Front Office Audit
Managing Front Office OperationsEighth
Edition (333TXT or 333CIN)
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Competencies forThe Front Office Audit

1. Identify the functions of the front office audit.
2. Identify the steps in the front office audit
   process.
3. Explain the function of a system update and
   describe centralized front office audits.

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Front Office Audit Functions

• Verify posted entries to guest/non-guest accounts
• Balance front office accounts
• Resolve room status and rate discrepancies
• Review guest credit transactions against
  established limits
• Generate operational and managerial reports

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Front Office Auditor Duties

• Tracks standard operating statistics
• Room revenues
• Occupancy percentages
• Summarizes daily transactions
• Cash
• Credit card
• Debit card
• Gift card
• Other

(continued)
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Front Office Auditor Duties
(continued)

• Reconciles account postings with departmental
  source documentation
• Summarizes hotels financial performance for the
  day
• Produces reports for management

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Front Office Audit Process

1. Complete outstanding postings
2. Reconcile room status discrepancies
3. Verify room rates
4. Balance all departmental accounts
5. Verify no-show reservations
6. Post room rates and taxes
7. Prepare reports
8. Prepare cash receipts for deposit
9. Perform system back-up routine
10. Distribute reports