VoiceXML: A Field Evaluation

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VoiceXML A Field Evaluation
by Kristy Bradnum
Preliminary Findings

• What can VoiceXML be used for?
• Information retrieval and navigation within
• applications such as
• Automated call centres
• Automated telephone ordering service
• Banking corporate applications
• Accessing personal calendars
• Writing (dictating) and reading e-mail

Where can VoiceXML be used? In the field for
capturing data On the move mobile access In
non-contact situations On any phone
Research Project for Computer Science Honours
2004 Project Supervisor Professor Peter
Clayton For more information, e-mail
g01b3159_at_campus.ru.ac.za or look at
http//www.cs.ru.ac.za/research/students/g01b3159