Fine Point Technologies Remote Device Administrator

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Fine Point TechnologiesRemote Device
Administrator
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Remote Device Administrator Subscriber
Management Lifecycle
The challenges of service installation device
management are still troubling many leading
Service Providers today!
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Remote Device AdministratorA Growing Worldwide
Presence
Fine Points TR-069 technologies have been
certified for compliance and interoperability
with leading global technology manufacturers as
well as licensed to several leading service
providers
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Remote Device AdministratorChallenges with CPE
Installation Management
Existing Installation workflows make
standardizing installation a real challenge.
?

• Approximately 25 of call drivers related to CPE
  issues
• Lost PPPoE username/password
• WAN/Router Configuration
• High CPE returns rate
• Replacement units are costly and often do not
  even solve the subscribers problem

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Remote Device Administrator Challenges with
Customer Service
High levels of subscriber churn and loss at the
point of installation as well as during the life
of the service

• Industry accepted subscriber churn is 3.3 per
  month (over 33 annually)
• Several reports are as high as 5 per month for
  some!
• Customer loss at point of installation as high as
  33 - 50
• Subscriber frustration that results in negative
  service/brand awareness

Please cancel my service!
Why wont this work?
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Remote Device Administrator Solution Overview
TR-069 is a CPE WAN Management Protocol standard
defined within the Broadband Forum to define a
mechanism for secure remote CPE device management
via a common framework.

• Auto-Configuration
• Dynamic Service Provisioning
• Software/Firmware Management
• Status and Performance Monitoring
• Service Diagnostics

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Remote Device Administrator Solution Overview
The Remote Device Administrator simplifies CPE
Device Management
CPE Shipped
ACS Provisioned
CPE Provisioned
CSR Access

• Services, UN/PW supplied to Remote Device
  Administrator
• WSDL API

• CSR has access to CPE parameters
• Intuitive Web interface

• CPE is plugged in by Subscriber
• CPE is automatically provisioned by RDA

• CPE Serial Number is scanned by Bar Code
  scanner prior to shipping
• Serial Number Placed in OSS/BSS

OSS/BSS
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Remote Device Administrator Solution Overview
CPE Auto-Configuration
Automatic configuration of any TR-069 compliant
CPE

• Features
• Provide automatic bootstrap configuration of
  gateway devices
• Empowers CSRs with easy access to CPE
  configuration (shown here)
• Benefits
• Eliminate the need for a truck roll or technical
  support when an end user moves
• Reduces activation/support costs
• Improves Subscriber Experience
• Automate CPE replacements, upgrades and changes

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Remote Device Administrator Solution Overview
Delivery and management of CPE based Services.
Dynamic Service Provisioning

• Features/Benefits
• CPE becomes a delivery platform for value-added
  services
• Increases Average Revenue per User (ARPU)
• Decreases Churn
• Automatically Activate or Deactivate Services

SUBSCRIBER
Activates CPE Service
OSS
OSS
SERVICE PROVIDER
OSS Enables Service Billing
Remote Device Administrator
Receives Information
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Remote Device Administrator Solution Overview
Firmware Management
Automates the deployment of CPE Firmware upgrades.

• Features
• Provides automated management of device firmware.
• Manages multiple firmware images
• Supports uploads from CPE devices, such as
  configuration files or log files

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Remote Device Administrator Solution Overview
Advanced Diagnostic information and CPE Status
Diagnostics Status

• Features/Benefits
• Provides detailed Diagnostic Information
• Upstream, downstream, etc
• Qualify the line for Value-Add Services
• One click troubleshooting and diagnostic tests

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Remote Device Administrator Solution Overview
Provides Intuitive Basic Interface for Level
1 CSRs
Intuitive Interface

• Features
• Designed for Level 1 CSRs
• CPE Information
• Service Configurations
• Reboot and Firmware Upgrade
• Complicated Settings Obscured
• Red Light / Green Light Notification

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Remote Device Administrator Solution Overview
Provides Advanced Interface for more detail.
Advanced Interface

• Features/Benefits
• More detail for Level 3 CSRs and administrators
• Intuitive Graphical Organization

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Remote Device Administrator Solution Overview
CPE Agnostic Configuration
Supports all TR-069 Device Types

• Features
• VoIP ATAs (TR-104)
• Set Top Boxes (TR-135)
• DSL Gateway Devices (TR-098)
• PON Devices (TR-142)
• Storage Service Enabled Devices (TR-140)
• FEMTO Devices (WT-196)

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Remote Device Administrator Solution Overview
Support Automation enables service providers to
remotely configure and manage subscribers CPE
devices through the Wide Area Network (WAN).

• Open Standard TR-069,
  TR-098, TR-104, TR-106, TR-110, TR-111, TR-135
  TR-140
• Firmware ManagementRemote management of firmware
  and device software with no user intervention
• Seamless IntegrationStandardized northbound API
  using XML and SOAP
• Real Time Provisioning Scalable, real time
  provisioning of all services, from basic Internet
  access to VoIP, IPTV and beyond

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The Clear Benefits of Fine Points Solutions

• Enables Service Providers to provide their
  subscribers with superior customer support
• Lowers the total cost of ownership for each
  subscriber in terms of provisioning services, and
  managing customer support
• Strengthens the Service Providers brand
• Provides real time insight in to actual
  subscriber experiences
• Facilitates faster growth in high value markets
• Optimizes the customer experience and focuses on
  what subscribers actually need to utilize
  services
• Increases overall customer satisfaction which in
  turn grows Average Revenue Per User (ARPU)

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Fine Point Technologies, Inc.Contact Information
Time to Market