Knowledge Management

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Knowledge Management
BY
C S R PRABHU
Deputy Director General
Ministry of Communications and Information
Technology NATIONAL INFORMATICS CENTRE HYDERABAD
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Knowledge Management
Definition
Knowledge management is the process of discovery,
acquisition, creation, dissemination and
utilization of knowledge for the organization.
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Knowledge Management
Knowledge has been recognized as an important
productivity factor for the organization
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Working Definition
Knowledge Management

• Knowledge Management is a discipline that seeks
  to improve the performance of individuals and
  organisations by maintaining and leveraging the
  present and future value of knowledge assets.

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Knowledge Management
The three basic means of human knowledge
acquisition are to discover - One can
discover something all by oneself to study and
to communicate - One can obtain knowledge
from others by studying
information that has previously
been recorded or by communicating
directly with them.
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Knowledge Management

• Knowledge management is in practice in many
  organisations for the purpose of achieving,
• Improvement in operating efficiency of business
  processes which benefit from having access to
  superior information at the point of need e.g
  customer-facing and marketing processes, product
  development etc
• A knowledge-empowered organisation
• A way of addressing concerns over the loss of
  corporate memory arising from the increasing
  mobility of labour

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Knowledge Management
Principles of Knowledge Management

• Knowledge Management is a discipline
• Knowledge is shareable in the organisation
• Cultural change is not automatic
• Create a change management plan
• Stay strategic
• Pick a topic, go in-depth, keep it current
• Dont get hung up on the limitations
• Set expectations or risk extinction
• Integrate KM into existing systems
• Educate your self-service users

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Knowledge Management
Significance of Knowledge Management
Track, measure, share and make use of intangible
assets in an Organisation Paying attention to
ensure that they are capturing, sharing and using
productive knowledge within their organisations
to enhance learning and improve performance.
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Knowledge Management

• Critical success factors can be categorized as
  follows
• Leadership
• Culture
• Structure, roles, and responsibilities
• Information technology infrastructure
• Measurement.

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Data, Information, Knowledge
Knowledge Management
Knowledge and Learning

• Data raw facts numbers
• Information data in context readily captured
  in documents and databases
• Knowledge information plus experience to act
  upon

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Knowledge Management

• Knowledge involves a higher degree of certainty
  or validity than information
• BASICS to Knowledge
• Information
• Values
• Beliefs
• Experiences
• Rules and Procedures

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Knowledge Management
Knowledge and Learning
Learning Organisation It facilitates the
learning of its members and continuously
transforms itself. In a learning organisation
everyone, and the organization as well, are
engaged in a continuous learning process.
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Knowledge Management
Teaching Organisation In a teaching
organisation everyone is a teacher, everyone is a
learner and reciprocal teaching and learning are
embodied into everyday activities. Teachers
belong to the organisation and the teaching
process is completely developed with
organisational resources.
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Knowledge Management
Coaching Organisation Creates an environment
where the behaviors and practices involved in
continuous learning exchange both explicit and
tacit knowledge reciprocal coaching and
self-leadership development are actively
encouraged and facilitated Coaching relationship
with his/her training involves mutual commitment,
trust and respect.
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Knowledge Organisation
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Knowledge Management
Successful organizations are often described as
Knowledge Organizations composed of knowledge
workers who continually perform knowledge
intensive tasks using and creating new knowledge.
Successful organisations create new knowledge,
share and spread this knowledge through the
entire organization and quickly embody it in new
products and technologies.
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Knowledge Management

• Organisation knowledge is frequently categorised
  into
• Tacit knowledge personal wisdom and
  experience context-specific
  more difficult to extract and
  codify
• Can be transmitted through
  social interactions and
  socialisation
• Explicit knowledge what is recorded easily
  identified, articulated,
  shared
• Cultural knowledge Cultural Ethos specific to
  a line of business
• or region
  or language or relegion or nation.

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Conceptual Frame Work of Knowledge Management
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A Conceptual Architecture is Required to Position
Technologies Relevant to KM and Provide a
Context For Selection
Knowledge Portal
Interface
Knowledge Management services
Discovery Services
Collaboration Services
Knowledge map
Taxonomy
Information and process management
Knowledge Repository
E-mail, file servers, Internet / intranet
services
Infrastructure
Information and Knowledge Sources
WP
Email
World Wide Web
Corporate Databases
People
supports knowledge sharing helps users to
retrieve and analyse the information in the
corporate memory provides a corporate schema for
knowledge classifications provides the
information management functions for captured
knowledge
Collaboration Services Discovery
services Knowledge Map Knowledge Repository
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Knowledge Management
Characteristics of KM Implementation Trends

• Key Problems knowledge enterprises face today are
  
• Poor utilisation of knowledge
• Information and knowledge islands
• Knowledge loss
• High cost of sharing knowledge
• Reinvention / Repetitions
• Lack of responsiveness

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Knowledge Management
Characteristics of KM Implementation Trends

• Popular Application Areas
• Most oragnisations have an interest to manage and
  increase their knowledge in the following areas
• Customer Needs / Preferences
• Performance Trends / Variations
• Competitor Plans, Products, Market Perceptions

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Knowledge Management
Characteristics of KM Implementation Trends
Approaches Adopted Society Centric Approach
Treats knowledge management as a social
communication process Process Centric Approach
Focuses on knowledge mapping in business
process Technology Centric Approach - Focuses on
knowledge artifacts their creation storage and
reuse in IT systems.
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Knowledge Management
Characteristics of KM Implementation Trends

• Typical Activities
• Appointment of Knowledge leader
• Creation of knowledge teams
• Development of knowledge bases
• Knowledge centres
• Knowledge sharing
• Intellectual asset management

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Knowledge Management
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THANK YOU