Title: Distinct or
1Distinct or ExtinctTom Peters
Seminar2000CorningQuality Milestone 200029
June 2000
2Pentium III 800MHz 42,893.00/Hermes Scarf
1,964.29Saving Private Ryan on DVD
874.75Mercedes-Benz 18.98Hot-rolled steel
0.19Source Fortune (3.20.00)
3An Age of Passion1 Year 1.5
WalMarts03.27.99 167B03.27.00
555BP.S. WalMart 8 in 2000
4Part I Brand InsidePart II Brand OutsidePart
III Brand Leadership
5Forces _at_ Work IThe Destruction Imperative!
6 Forget gt LearnThe problem is never
how to get new, innovative thoughts into your
mind, but how to get old ones out.
Dee Hock
7Headlines 06.15.00 Your Call!Bell Atlantic-GTE
vs.Lucent
8 Acquisitions are about buying market share. Our
challenge is to create markets. There is a big
difference. Peter Job, CEO, Reuters
9Our ideal acquisition is a small startup that
has a great technology product on the drawing
board that is going to come out in six to twelve
months. We buy the engineers and the next
generation product.
John Chambers, Cisco
10Pentium III 800MHz 42,893.00/Cisco Engineer
19,000.00Hermes Scarf 1,964.29Saving Private
Ryan on DVD 874.75Mercedes-Benz
18.98Hot-rolled steel 0.19Source Fortune
(3.20.00)
11Expected Batting Average?Intels venture
fund 275 investments, 8BSource Fast
Company , eCompany
12C.E.O. to C.D.O.
13The Gales of Creative Destruction29M -44M
73M4M 4M - 0M
14Brand InsideBrand Org Lean, Linked,
Electronic Malleable
15108 X 5vs. 8 X 1 540 vs. 8
16And Now the Equivalent White Collar
Revolution!
17The Pincer 5Destructive entrepreneurs/ Global
CompetitionWhite Collar RobotsTHE INTERNET!
E.g. GM Ford DaimlerChryslerGlobal
Outsourcing E.g. India, MexicoSpeed!!
18RR on Assetless J.B. Sara LeeThe most
profitable businesses in the future will act as
knowledge brokers, linking insights into whats
available with insights into the customers
individual needs and preferences.
19The -!! in the middleJim Clark on
Healtheon/WebMD twixt docs, patients,
insurers and providers 275B of 400B in waste
source Michael Lewis, The New New Thing
20 Incidentally CEO Jeff ArnoldAge 30First
Start-up Age 24
21This is the Age of Ageism The real innovators
dilemma isnt disruptive technologies its the
relentless rise of the quasi-adolescents who
wield them.Michael Schrage
22A good plant engineer in a paper mill may create
100K to 300K in value per year. An outstanding
software product developer may create a product
worth 1M to 300M. Talented people are less
likely to wait their turn. We used to view young
people as trainees now they are authorities.
Arguably this is the first time the older
generation can and must leverage the younger
generation very early in their careersEd
Michaels, War for Talent (05.17.00)
23We want to be the air traffic controllers of
electrons.Bob Nardelli, GE Power Systems
24So does Enron!et al.
25Brand InsideBrand Work!
26So what will be the Basic Building Block of the
New Org?
27New OrleansApril 2000Jazz Festival NAPM
28Welcome to the Y2K New Orleans Jazz and Real Cool
Purchasing Dudes Festival!
29You are the Rock Stars of the B2B Age!
30ChicagoNovember 1999SHRM
31 support function / cost center /
bureaucratic dragor Rock Stars of the
Age of Talent
32Enter The WOW Project!The Project50
33Reward excellent failures. Punish mediocre
successes.Phil Daniels, Sydney exec
34But Does It Matter ????On time, on budget
who cares? anon. seminar participant (4/99)
35You really got to me. So many of our information
technology projects take on a life of their own,
and I know theyll never end up as more than
mediocre successes. CEO, F100 financial
services company (10-98)
36The greatest dangerfor most of usis not that
our aim istoo highand we miss it,but that it
istoo lowand we reach it.Michelangelo
37Brand InsideBrand You Distinct or Extinct
38 DISTINCT OR EXTINCT!If there is
nothing very special about your work, no matter
how hard you apply yourself, you wont get
noticed and that increasingly means you wont get
paid much, either. Michael Goldhaber,
Wired
39Brand InsideBrand Talent The Great War for
Talent
40Issue Y2KThe Great War for Talent!
41When land was the scarce resource, nations
battled over it. The same is happening now for
talented people.Stan Davis Christopher
Meyer, futureWEALTH
42The markets being divided up right now. Were
in a tough competition with the U.S. and the
U.K. for the best brains.Gerhard Schroeder,
on Germanys new tech immigration
policyFrankfurter Allgemeine/06.02.00
43Winner Take All!From 1, 2 or 3 JW to Best
talent in each industry segment to build better
models and proprietary intangibles EMEd
Michaels, War for Talent (05.17.00)
44Home Depot Goes Long!7 new growth initiatives
(20B to 100B in 5-7 years)Arthur Blank BEST
PERSON IN THE WORLD TO HEAD EACH
INITIATIVEE.g. COO of IKEA to head
international expansionEd Michaels, War for
Talent (05.17.00)
45There is no talent shortage if you are
a GPTWGreat Place To Work
46The leaders of Great Groups love talent and know
where to find it. They revel in the talent of
others. Warren Bennis Patricia Ward
Biederman
47The Silent Battlefield50 of middle mgrs. in
big corps. report moderate to high chance
theyll change companies within 3 yearsMore
loyalty to geography than companiesMost
companies dont know how many 25-40 year olds
theyre losing, have no special retention
programsEd Michaels, War for Talent (05.17.00)
48Top performing companies are two to four times
more likely than the rest to pay what it takes to
prevent losing top performers.Ed Michaels,
War for Talent (05.17.00)
49 Dudes With TudeOur business needs a
massive transfusion of talent. And talent, I
believe, is most likely to be found among
non-conformists, dissenters and rebels.
David Ogilvy
50He grew his hair long, played guitar in a rock
band, chased girls, got into trouble. At age 17
he was flogged by his house master, who described
him as the most difficult boy Ive ever had to
deal with.
51Solution?Slip Ritalin into his food Or
52Elect Him Prime MinisterTony Blairtalk/May
2000
53Talent War Y2K!
- All out!/ Time consuming!
- Never ending!/ Unwinnable!
- Includes everybody!/ Everybodys game! (Were
all in sales.) - Expensive!
- Cool!/ WOW!/ Fun!/ Creative!
- Strategic!/ Core competence!
54Talent Brand
55Part I Brand InsidePart II Brand OutsidePart
III Brand Leadership
56Forces _at_ Work IIThe Commodity Trap
57Quality Not Enough!Quality as defined by few
defects is becoming the price of entry for
automotive marketers rather than a competitive
advantage.J.D. Power
58We make over three new product announcements a
day. Can you remember them? Our customers
cant!Carly Fiorina
59The surplus society has a surplus of similar
companies, employing similar people, with similar
educational backgrounds, coming up with similar
ideas, producing similar things, with similar
prices and similar quality.Kjell Nordstrom and
Jonas Ridderstrale, Funky Business
60Customer Satisfaction to Customer
SuccessWere getting better at Six Sigma
every day. But we really need to think about the
customers profitability. Are customers bottom
lines really benefiting from what we provide
them?Bob Nardelli, GE Power Systems
61GEs New Six Sigma ApproachOld view Out of
service 9 days. 4 days are transport, which is
client responsibility.New view ALL 9 DAYS ARE
OUR RESPONSIBILITY! Why? 9 days Clients
World.Source Steve Kerr, VP, GE
62Brand OutsideStrategy 1Lead the Customer!
63These days, you cant succeed as a company if
youre consumer led because in a world so full
of so much constant change, consumers cant
anticipate the next big thing. Companies should
be idea-led and consumer-informed.Doug Atkin,
partner,Merkley Newman Harty
64Wealth in this new regime flows directly from
innovation, not optimization. That is, wealth is
not gained by perfecting the known, but by
imperfectly seizing the unknown.Kevin Kelly,
New Rules for the New Economy
65Brand OutsideStrategy 2Use E-Commerce to
Re-invent the Business!
66Tomorrow Today Cisco!90 of 14.4B(Cisco
Connection ONLINE)Save 500M(service and tech
support)C.Sat e gtgt C.Sat HCustomer Engineer
Chat Rooms/Collaborative Design (1B free
consulting)
67And Larry?
68Service Call Center300.00 per transaction to
1.50Savings 550,000,000.00Source Ralph
Seferian, Oracle part of Os 1B saving on a
rev. base of 9B 1B addnl this year
69GM/Ford/DaimlerChrysler (02-27)Covisint240B
(500B)I.P.O.
70Goal?Drive profits to zero!Remember AMR
and dynamic pricing.
71No Room for Competent SortsBeer
WholesalersPersonal Trainers FitLinxxFinancial
PlannersCar Dealers LVA, MVA vs.
HVA Web-enhanced
72Defense-Offense Systems Integration/HVAUnited
TechnologiesGE Delphi
73E.g. GE boxes transformers, etc. to air
traffic controllers of electronsUTC/Otis
Carrier boxes to integrated building
systems-solutions PW, etc. boxes to major
aircraft subsystems
74Where does the Internet rank in priority? Its
No. 1, 2, 3, and 4. Jack Welch
75Brand OutsideStrategy 3Its the Experience!
76Experiences are as distinct from services as
services are from goods.Joseph Pine James
Gilmore, The Experience Economy Work Is Theater
Every Business a Stage
77The Starbucks Fix Is on We have
identified a third place. And I really believe
that sets us apart. The third place is that place
thats not work or home. Its the place our
customers come for refuge.Nancy Orsolini,
District Manager
78Experience Rebel Lifestyle!What we sell is
the ability for a 43-year-old accountant to dress
in black leather, ride through small towns and
have people be afraid of him.Harley exec,
quoted in Results-based Leadership
79Car designers need to create a story. Every car
provides an opportunity to create an adventure.
The Prowler makes you smile. Why? Because its
focused. It has a plot, a reason for being, a
passion.Freeman Thomas, co-designer VW Beetle
designer Audi TT
80Hmmmm(?) Only Words StoryAdventureSmile
FocusPlotPassion
81This is the end of the pure product era. For
instance, car makers are beginning to understand
that the car is a platform for delivering
services that drive the customer
experience.Carly Fiorina, HP _at_ Comdex 99
82Brand OutsideBRAND POWER!
83Brand It! Now, More Than Ever!The increasing
difficulty in differentiating between products
and the speed with which competitors take up
innovations will assist in the rise and rise of
the brand.Gillian Law and Nick Grant,
Management New Zealand
84Create a Cause, not a business. Gary Hamel,
Fortune (06.00), on re-inventing a company
(Exemplar 1 Charles Schwab)
85Part I Brand InsidePart II Brand OutsidePart
III Brand Leadership
86Brand LeadershipPassion Rules!
87Brand Leadership!A key perhaps the key to
leadership is the effective communication of a
story.Howard Gardner Leading Minds An
Anatomy of Leadership
88The challenge for IBM, ATT and other mainstream
companies is to re-instill a sense of adventure
in recruits.Burke Stinson, ATT
89Brand LeadershipENTHUSIASM RULES!I am a
dispenser of enthusiasm./ Ben Zander
90If things seem under control, youre just not
going fast enough.Mario Andretti
91Main Messages War for Talent!pay, early
responsibility, recruit rebels Value Added
Through Systems Integration commodity boxes to
air traffic controllers for electronsRun All
on the Internet Oracle modelBrand Power! for
a Tech Company