Chapter 10 The Role of Housekeeping in Hospitality Operations

1
Chapter 10The Role of Housekeeping in
Hospitality Operations
Managing Front Office OperationsEighth
Edition (333TXT or 333CIN)
2
Competencies forThe Role of Housekeeping in
Hospitality Operations

1. Describe the role of the housekeeping department
   in communicating room status.
2. Explain the relationship between the housekeeping
   and maintenance departments and identify typical
   cleaning responsibilities of the housekeeping
   department.
3. Explain how executive housekeepers use such tools
   as area inventory lists, frequency schedules,
   performance standards, and productivity standards
   to plan the work of the housekeeping department.

(continued)
3
Competencies forThe Role of Housekeeping in
Hospitality Operations
(continued)

1. Distinguish between recycled and non-recycled
   inventories.
2. Summarize the issues involved in a dilemma facing
   many hotels whether to cut back or eliminate
   housekeeping supervisors.

4
Occupancy Report

• Prepared by
• Front desk
• Indicates
• Rooms occupied that night
• Guests expected to check out next day
• Used by
• Housekeeping to schedule next days room
  cleaning

5
Housekeeping Status Report

• Prepared by
• Housekeeping
• Indicates
• Current status of each hotel room
• Used by
• Front desk to assign rooms to arriving guests

6
Potential Guestroom Maintenance Problems

• Sleep set
• Heating/air conditioning
• TV, radio, phone
• Bedspreads
• Lighting
• Door
• Toilet

• Toilet
• Vanity and tub
• Towels
• Bathroom walls and door
• Water temperature
• Ventilation

7
Types of Maintenance

• Routine maintenance
• General upkeep
• Preventive maintenance
• Inspection
• Minor corrections
• Work-order initiation
• Scheduled maintenance

8
Maintenance Recordkeeping

• Equipment data cards
• Technical data
• Manufacturers information
• Items cost
• Special instructions
• Warranty information
• Storage of manuals/drawings
• Equipment history records
• Logs of inspection/maintenance performed

9
General Housekeeping Responsibilities

• Guestrooms
• Corridors
• Public areas (lobbies, public restrooms)
• Pool and patio areas
• Management offices
• Storage areas
• Linen and sewing rooms
• Laundry room
• Back-of-the-house areas

10
Additional Housekeeping Responsibilities at Some
Properties

• Meeting rooms
• Dining rooms
• Banquet rooms
• Convention exhibit halls
• Hotel-operated shops
• Game rooms
• Exercise rooms

11
Quality/Quantity

• Quality
• What to do and how to do itperformance
  standards
• Quantity
• How much and how longproductivity standards

12
Housekeeping Inventories

• Recycled inventories
• Linens
• Housekeeping equipment
• Guest supplies (equipment)
• Par number
• Non-recycled inventories
• Cleaning supplies
• Guest supplies (small items)
• Purchase ordering system