IHT 220 Introduction to Hospitality

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IHT 220Introduction to Hospitality
Tourism
Management

• Career
  Opportunities
  in IHT

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Careers in Tourism
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Tourism Jobs Forecast

• In 2005, according to WTTC
• 221.5 mn people worldwide
  working in jobs that exist
  due to tourism demand
• 8.3 of total workforce
• In 2015, according to WTTC
• 269.5 mn people in tourism-
  generated jobs worldwide
• 8.9 of total workforce
• 1 in every 11.2 jobs worldwide

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Compatibility with Tourism

• To work in tourism, you should like working with
  people enjoy serving them
• Be concerned about customers
• Needs
• Comfort
• Well being
• Even when they are rude, obnoxious, boring..
• Have a positive attitude answer in affirmative
• Be courteous, cheerful, patient, caring
• Try various part-time job or internships

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Tourisms Career Possibilities

• Tourism is worlds largest industry
• Its 4 main operating sectors are
• Transportation
• Attractions
• Accommodations
• Food service
• Plus, many behind the scenes functions that
  create the tourism industry
• Tourism policy, planning, development
• Tourism distribution promotion systems

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Background Knowledge

• Study, work experience, and familiarity in
• Tourism industry
• Recreation leisure
• Business service
• Human resources
  with tourism KSAs vital
  to industrys
  success
• Many supervisory managerial positions
• Rapid advancement for those with ambition
• Worldwide mobility regardless of nationality
  

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Careers in Transportation

• Airlines
• Buses
• Cruise Lines
• Railroads
• Rental Cars

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Airlines Aviation

• Many jobs at all levels
• 2. Flight crew pilots, flight
  engineers, flight attendants
• 3. Mechanics, maintenance,
  baggage handlers, ticket
  agents reservationists,
  guest
  service agents,
  ramp agents, caterers, marketing
• Airport staff, air traffic controllers, FAA,
  IATA, ATA, vendors, limo shuttle bus
  employees...
• Good benefits pay, interesting jobs

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Cruise Lines

• One of fastest growing
  segments of tourism industry
• Onboard pilots navigators,
  pursers, lodging managers,
  entertainment directors, entertainers, shore
  excursion operators, cruise directors,
  FB workers, and shop vendors
• Many entry-level jobs by foreign nationals
• 3. Land-based staff range
  from sales marketing,
  reservationists, operations
  specialists, HR, IT, etc.

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Railroads

• Passenger trains in USA, primarily AMTRAK
• Many countries rely heavily on railroad service
• Sightseeing luxury trains
• Orient Express
• Palace on Wheels
• Jobs engineers
  conductors to caterers,
  attendants, information
  ticket agents, marketers,
  traffic analysts, other
  basic business functions

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Bus Companies

• 1. Scheduled point-to-point bus line
• Charter tour bus companies
• Jobs drivers, hostesses, mechanics, maintenance,
  and safety personnel, ticket agents,
  reservationists, tour specialists,
  sales clerical staff

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Rental Cars

1. Huge business in USA and around the world
2. Many outlets at airports others downtown
3. Fleet utilization customer service
4. Right car, right place, right price
5. Business pleasure travelers
6. Interesting, good promotions

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Careers in Attractions-1

• An attraction is anything that appeals to
  tourists pulls them to a destination,
  amuses/entertains them, entices their return
• 2. Can be commercial businesses or
  owned operated by government

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Careers in Attractions-2

1. Recreational activities
2. Festivals events
3. Sports hobbies
4. Parks seashores
5. Heritage culture
6. Performing fine arts
7. Gaming casinos
8. Theme parks, zoos
9. Nightlife entertainment
10. Museums galleries

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Careers in Accommodations-1

1. Hotels
2. Motels
3. Resorts
4. Bed Breakfasts
5. Campgrounds

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Careers in Food Service-1

• Restaurants
• Bars
• Clubs
• Catering
• Dinner
  Theaters

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Careers in Food Service-2

• Many types of jobs at all
  levels in many locations
• Experience, education
  training, and attitude
  lead to
  advancements
• Back-of-the-house jobs
• Chefs (i.e. pastry, sous, etc.) , cooks, kitchen
  helpers, dish washers, maintenance/cleaning
• Front-of-the-house wait staff, bussers,
  cashiers, hostesses, bartenders,
• Support staff marketers, accountants,

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Tourism Education

1. As tourism grows internationally, need
   for tourism education training
   grows
2. Tourism is taught at grammar school level in many
   places heavily
   dependent on tourism
3. Also middle high
   school IHT classes
4. Vocation IHT at vocational
   technical training schools
5. IHT Degrees A.A.S
   B.A. to M.A. Ph.D.

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Tourism Research

1. Collecting analyzing
   data from primary
   secondary
   sources
2. Market studies,
   consumer surveys,
   trends, performance
   
   indicators
3. Load factor, ADR
   length of stay,
   
   ticket sales,
   expenditures ,

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Tourism Media

1. Travel editors of newspapers, e-newsletters
   consumer magazines, travel writers/reporters, TV
   radio program hosts, photographers
2. For all types of media and for both consumers
   the travel industry (trade media)

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NTOs, STOs, CVBs, DMOs

1. Numerous jobs available in tourist offices
   tourist information centers, welcome centers,
   chambers of commerce
2. From national state
   level to county city
3. Government, private,
   not-for-profit, or NGO

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Travel Agency/Tour Operator

• Part of tourisms distribution system
• Travel agents sell tourism products to public
  from storefront or via home-based computer and
  receive commissions or service fees
• Tour operators bundle tourism products and sell
  them to public directly or via travel agents
  make profit by marking up net cost of package

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Incentive or Event Planner

• Incentive houses are tour operators for winners
  or motivational travel competitions
• Package special, luxury tours for lucky few
• Event planner coordinates all details for
  meeting, conventions, weddings, festivals, etc.
• Work for company, facility, or entrepreneur

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Internships

1. SLU 6-12 credit hours
2. Each credit hour is 50
   contact hours
3. Paid/non-paid
   experience is
   most important
4. Anywhere in world with
   suitable host agency
5. Any semester,
   including summer
6. Privileged position
7. Lead to career job

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Other Ways to Prepare for Career

• Join organizations
• TIES, IFEA, local
  hotel/restaurant
  associations, CVB
• Attend tourism trade
  shows meetings
• Florida Restaurant
  Lodging Show
• Build resume experience
  with summer jobs in IHT
  
  
• Travel become a tourist, passenger, guest

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Career Paths in Tourism

• Entry-level to
  (frontline)
  
  
• 2. Supervisor
• Manager
• General Manager
• Executive
• President/CEO

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Disciplinary Inputs to Tourism
Psychology
Geography
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IHT Career Your Major-1

1. Biology/Environmental Science ecotourism,
   naturalist, nature guide, U.S. Fish Wildlife
2. Criminal Justice security in casinos, cruise
   ships, hotels/resorts, theme parks, TSA, CIQ,
   sports entertainment venues, park rangers
3. Business uses all functions MKT, MGT, IB, ACC,
   CMM, CIS, SB, Law, ECO, EFB, HRA
4. English travel writers,
   technical writers, TEFOL
5. Psychology AIOs, tourist
   behaviors motivations,
   tourism psychology

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IHT Career Your Major-2

• 7. Sociology guest-host
  relationships, group travel
• International Studies IHT is worlds largest
  industry it studies everything, everywhere,
  including IHT as international development
• Religion pilgrimages to sites processions
• History heritage tourism, historical sites
• Art/Music/Theater cultural tourism, attractions
• IHT Minor 15 credits, use your
  electives can include 6 credits in
  in Internship
  performed summer

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Survey of non-IHT Alumni
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The End