By Captain Alex DeSilva Divisional Vice President Safety, Security

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The Dichotomy of Safety and Security A Review

• By Captain Alex DeSilvaDivisional Vice
  PresidentSafety, Security Environment

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Symposium Topics

• Cabin Safety
• Security

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Should Safety Security be Separate? - Impact
of 911
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What happened to Flight Deck/Cabin Relationship?
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Look at your Symposium programme(Forgive my
English spelling!!!)

• Do you see how we
• compartmentalise
• safety, health and security?

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The Safety Compartment

• Safety, health and security are often seen as
  stand-alone items Why?
• This is how it is taught.
• My airline has a Safety Security department.
• This is a Cabin Safety Symposium.

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THREAT AND ERROR MANAGEMENT

• Health and Security are not just vertical
  issues they are also lateral. They should
  spread across the organisation as well as up and
  down.
• If we compartmentalise Safety employees will
  also do this.
• It will affect their free thought processes -
  and make them rigid.
• Todays Safety Security threats require
  thinking employees

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Ear drops for the R ear

• A physician ordered ear drops to be administered
  to the right ear of a patient suffering pain and
  infection there.

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Ear drops for the R ear

• Instead of writing out completely the location
  Right ear on the prescription, the doctor
  abbreviated it so that the instructions read,
  Place in R ear

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Ear drops for the R ear!

• Upon receiving the prescription, the duty nurse
  promptly put the required number of ear drops
  into the patients rear.

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But we dont naturally think rigidly

• We all have the capacity to make sense of
  complexity.
• And Ill demonstrate this to as you read the
  following slide

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• Aoccdrnig to rscheearch at Cmabrigde Uinervtisy,
  it deosn't mttaer in waht oredr the ltteers in a
  wrod are, the olny iprmoatnt tihng is taht the
  frist and lsat ltteer be in the rghit pclae. The
  rset can be a taotl mses and you can sitll raed
  it wouthit a porsbelm. Tihs is bcuseae the huamn
  mnid deos not raed ervey lteter by istlef, but
  the wrod as a wlohe. Amzanig huh?

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Uncompartmentalised Safety

• Employees need freedom to use their minds - as
  you have just used yours...
• Then, if the Safety threat is scrambled and
  unclear (as it often is!) the
  uncompartmentalised mind can still make sense
  of it - and react favourably.

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Safety Security its the business!So

• We should not look at safety as a stand alone.
• We really need to look at cabin safety as part of
  the overall safety culture of an organisation.
• The CEO must be ultimately responsible - and this
  will never happen if airlines view cabin issues
  outside the business environment.

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• LINE OPERATIONS SAFETY AUDIT (LOSA)
• Health Check
• Using Trained Observers

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• LOSA FOR RAMP CABIN
• Anecdotal evidence into Fact
• Justify Additional Spending

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• GROUND/RAMP ACCIDENTS
• Many different employee groups
• (including Flight/Cabin Crew)

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THE SINGAPORE GRIP
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SIAs Fus³ion Course

• Safety
• Security
• Service

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• IATA OPERATIONS SAFETY AUDIT (IOSA)
• Covers safety aspects of all operational areas
• Meets FAA Code-Share Needs

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The message AGAIN

• EMBED Safety and Health and Security within your
  own self within your work and within your
  organisation.
• Remember - procedures are good - but vertical.
• So think laterally to defend the gaps!

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• THANK YOU