WIRM

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Waiter Interactive Restaurant Menu
CS160 Fall 2001 Group 2 Josephine Choi Jason
Kuo Ian Wang Kristen Wong
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Overview

• Problems associated with the restaurant dining
  experience
• The WIRM solution
• UI design and evolution
• Representative Tasks
• Summary
• Questions Answers

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Problems

• Timing and Efficiency
• - Waiting for the waiter
• - Feeling rushed by the waiter
• Unfamiliarity with menu items
• - whats good on the menu?
• From the restaurants POV
• - Physical menu changes are difficult

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The WIRM Solution

• Waiter Interactive Restaurant Menu
• Goals
• - Convenience
• - Increased menu functionality
• - Increased diner satisfaction
• Target group - Web savvy diners at family style
  restaurants

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Overall UI Design

• Web-like interface
• - Leverages users familiarity with the Web with
  links and buttons
• Touch screen w/ stylus

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Overall UI Design

• Navigating with tabs
• Menu Items
• - Images/Descriptions
• - Customer ratings
• Use of links
• - Customer reviews

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Overall UI Design

• Search function
• - Uses keyboard
• - Narrows down options
• Help Button
• - Always present
• - Flexibility

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Major UI Revisions

• Revisions -gt minimize confusion
• - No order tray on top level
• - Order vs Add to Order buttons
• - Providing feedback to diners
• (e.g. Order confirmation messages)

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Sample Scenarios

• Ordering a beverage (Easy)
• Ordering an entrée with special instructions
  (e.g. no olives)
• (Medium)
• Ordering an entrée with specific parameters (e.g.
  price, ingredients)
• (Hard)
• http//inst.eecs.berkeley.edu/cs160-aj/README

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Summary

• The Problem - Inconvenience and frustration
  associated with lack of timely service and
  unfamiliar menus
• The Solution - WIRM, an interactive menu that
• - is readily available
• - better informs the diner
• - simplifies menu searching and sorting

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Questions?