Organizational Behavior: Learning and Behavior Modification

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Organizational BehaviorLearning and Behavior
Modification
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Definition of Learning

• A relatively permanent change in behavior (or
  behavior tendency) that occurs as a result of a
  persons interaction with the environment.

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Theories of Learning

• Classical Conditioning.
• Operant Conditioning.
• - Law of effect.
• Social Learning ( Attention, Retention,
  Reproduction, Reinforcement).
• - Cognition, Insight

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A-B-Cs of Behavior Modification
Example
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Shaping Behavior A Managerial Tool

• Positive Reinforcement.
• Negative Reinforcement.
• Punishment.
• Extinction.

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Schedules of Reinforcement
Behaviors 1 2 3 4 5
6 7 8 9
Time (Days) 1 2 3 4 5 6 7 8 9 10
11 12 13 14 15 16
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Job Behavior Modification

• Step 1 Identify Target behavior
• Step 2 Functionally Analyze the Situation
• Step 3 Arrange Antecedents and Provide
  Consequences
• Step 4 Evaluate Results

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Learning through Feedback

• Any information about consequences of our
  behavior
• Clarifies role perceptions
• Corrective feedback improves ability
• Positive feedback motivates future behavior

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Multi-Source (360 Degree) Feedback
Evaluated Employee
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Giving Feedback Effectively
Specific
Effective Feedback
Frequent
Relevant
Timely
Credible
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Other Key Terms

• Self-Management
• Learning Through Experience
• Action Learning