Workshop 2A

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Workshop 2A Workplace Surveillance Part B
Case StudiesMilestone XProtect at Abbotsleigh

• James StewartIT Systems AdministratorAbbotsleigh
  BA, LTCL, MCSE (Messenging)

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Overview

• History of Video Surveillance at Abbotsleigh
• Foundations of the IP Video Surveillance System
• Why Milestone XProtect?
• Features at a Glance
• Live Demo
• Installing and maintaining an IP video
  surveillance system on both the network and
  physical fronts
• Where are we now?
• Questions

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History of Video Surveillance at Abbotsleigh

• In 1999, Abbotsleigh embarked upon its staff
  laptop program with the purchase of 50 laptops,
  followed by 2 more batches of 50 laptops every 6
  months (total of 150).
• By the end of 2001, Abbotsleigh had lost a
  significant number of staff laptops that had been
  stolen from staffrooms. The school suspected that
  the thieves had inside assistance.
• School faced increased insurance premiums due to
  large number of thefts.
• School Insurance Policy was (and still is) such
  that the excess is 10,000, so in 2001 four or
  more laptops had to be stolen for it to be worth
  making a claim.

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History of Video Surveillance at Abbotsleigh

• School also facing a history of smaller petty
  thefts from staffrooms and girls locker areas
  usually of money from wallets.
• Problem came to a head in late 2001 when the
  Bursar and Property Manager asked the IT
  Department and allocated 20-25K of funds to
  setup the foundations of a school security system
  (Phase I).
• Team of four employees setup (Bursar, Property
  Manager, Director of IT and IT Systems
  Administrator) to plan new system and IT
  Department tasked with its installation,
  operation and maintenance.

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Foundations of the IP Surveillance System (Phase
I)

• Maximum bang for your buck dictated that the
  school implement the entire system without
  outside consultants.
• System had to be expandable and reliable
• Had to be at least 9 cameras operating at end of
  Phase I covering problem staffrooms and some main
  corridors.
• Staff and students had to have a sense that the
  system was bigger than just 9 cameras
• Workplace Surveillance Act and Staff concerns
  dictated that system would be overt and only
  operate between 7am and 6pm, and only the Bursar,
  Property Manager and a select few from the IT
  Department would have access to live and recorded
  video footage.

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Foundations of the IP Surveillance System (Phase
I)

• Budget Breakdown
• 9 x Axis 2100 Video cameras 6,500.00
• 18 x Camera mounts 350.00
• Network points 4,500.00
• Surveillance Server 5,000.00
• Surveillance Software (inc 1 year
  maint.) 2,500.00
• 9 x dummy cameras 500.00
• Misc 200.00
• 19,950.00

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Why Milestone XProtect?

• Axis cameras were selected as the network cameras
  due to their reputation.
• Axis only listed two IP surveillance products
  that were recommended for use with their cameras
  Argus and Milestone
• Milestone XProtect was easy to download and
  trial, and school was impressed with its
  functionality.
• Milestone XProtect could be purchase in bundles
  of 4, 9, 16, 32 and 50 camera licences, and
  licence upgrade was easy.
• Milestone had a local reseller whereas Argus did
  not in 2001.

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Why Milestone XProtect?
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Features at a Glance

• Server Requirements XProtect Enterprise
• Windows 2000 Pro, Windows 2000 Server, Windows XP
  Pro or Windows Server 2003
• 1Ghz Processor or faster (multiple CPUs highly
  recommended for 16 cameras and Intel CPUs
  recommended)
• 1GB RAM minimum
• 100Mb NIC card for up to 9 cameras, 1Gb for over
  9
• 1024x768 AGP Video Card with at least 24bit
  colour
• Hard Disk 7200rpm ATA minimum, SCSI RAID
  recommended

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Features at a Glance

• Compatible with around 150 network cameras
• Unlimited number of cameras (dependant upon
  Server hardware) max of 64 can be viewed and
  recorded at once.
• Can be integrated with XProtect Transact or
  XProtect Retail where photos/video surveillance
  is recorded whenever a transaction is made
  useful for school uniform shops and bookrooms.
• Can be integrated into XProtect Central and
  Matrix so that multiple XProtect Enterprise sites
  can be managed and viewed from a central console
  useful for remote campuses.
• Unlimited number of remote/smart clients (i.e.
  PDA clients, web clients, etc)

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Features at a Glance

• Video and Audio Recording
• Simultaneous recording, viewing and playback
• Can record up to 30 frames per second
  dependant upon camera capabilities
• Recording technology secure high speed database
  holding JPEG images or MPEG4 streams.
• Dual or triple computer monitor viewing with
  HotSpot window and Carousel display.
• Archiving to network drives.

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Features at a Glance

• Video Motion Detection (VMD)
• Built-in, real time, fully adjustable, camera
  independent VMD.
• VMD exclude zones.
• VMD activated recording.
• VMD activated frame rate speed up.
• VMD activated alerting through email, SMS message
  or audio alarm.

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Features at a Glance

• Search, Export and Secure data
• Instant search on recordings based on date/time
  and activity/alarm (Video Motion Detection).
• Smart Search for specified image zones and
  objects.
• Evidence can be generated as a printed report
  with time and date stamp, as a JPEG image, or as
  an AVI film.
• Export audio recordings in WAV format or included
  in AVI film.
• Export of Evidence CD contains native database
  export and configured Recordings Viewer for
  instant, easy viewing by authorities.
• Encryption password protection option for
  exported recordings and files.
• Ability to add comments to exported evidence,
  also encrypted.
• Audit logs of exported evidence by user file.
• Audit logs of Remote Client user activity by
  time, locations and cameras.

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Features at a Glance

• Advanced PTZ Contol
• Pan Tilt Zoom pre-set positions, up to 50
  positions per camera.
• Combine PTZ patrolling and go-to positions on
  events.
• Set multiple patrolling schedules per camera per
  day i.e. different for day/night/weekend.
• Pause PTZ patrolling and control the movement
  manually, after which the scheduled patrolling
  resumes automatically.
• Take manually control over a PTZ camera while
  viewing through the Remote Client. After which
  the camera reverts to its scheduled patrolling.
• PTZ scanning on supported devices viewing or
  recording while moving slowly from one position
  to another.
• VMD-sensitive PTZ patrolling among selected
  presets.
• Joystick functionality for supported cameras.
• IPIX technology for PTZ in 360 recorded images.

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Features at a Glance

• Administration
• On-the-fly configuration changes while recording
  is in operation.
• Create name manual event buttons, up to 8 per
  camera, global (all cameras) or camera-specific.
• Hourly to daily database archiving options. (up
  to 24 archives per day)
• Archiving can be automatically moved to a network
  drive for more savings in storage capacity on the
  local server with images still available
  transparently for playback.
• Option to hide Administrator button from other
  users.
• DNS support (Dynamic Name Server lookup).
• Licensing structure Flexible multi-site,
  multi-server license charged per camera.

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Live Demo

• Milestone Administrator
• Milestone Monitor
• Web Server
• Live Feed Server
• Remote Client Image Server Administrator
• Remote Client

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Installing and maintaining an IP video
surveillance system

• Physical Security Requirements
• Switch/Data cabinet security. Who can access your
  cabinets? Most cabinets have common keys that are
  shared amongst thousands of sites.
• Fibre / Cat 5 runs are they secure, or can they
  be easily cut?
• Internal camera security ensuring that your
  cameras dont get bumped, unplugged, moved out of
  the way or stolen themselves.

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Installing and maintaining an IP video
surveillance system

• Network Requirements
• Cameras must be secured from general access.
• Default ports and username/password changed, and
  surveillance system installed on a dedicated VLAN
  to prevent users viewing the camera data
• Network reliability if your network is
  unreliable, so is your IP Video surveillance
  system
• Quality of Service (QoS) inc 802.1p, 802.1q and
  802.1D make sure that the video cameras have
  priority over other applications (except VoIP)
• UPS and PoE If your switches go out in a power
  outage, so do your cameras. Installation of UPS
  in every switch/data cabinet

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Installing and maintaining an IP video
surveillance system

• Placing the Camera
• Sunlight facing cameras into the sun results in
  a very poor image (seen as poor white balance
  and/contrast), so dont position cameras looking
  directly into a window/door where the sun rises
  and sets.
• Some camera CCDs (especially cameras marked as
  internal use only) are easily damaged irreparably
  if the are continuously exposed to direct
  sunlight.
• Generally, it is best to place the camera in a
  corner covering the entrance to a room so that
  the camera cant be tampered without seeing who
  approached it.
• Light levels if recording at night is there
  enough light for a clear image? Is a sensor light
  required to illuminate at night? What is the
  minimum lux level for the camera being used in
  night-time conditions?

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Installing and maintaining an IP video
surveillance system

• Placing the Camera
• Cameras placed very high are great for corridors
  and cameras located outside covering wide areas
  as this gives a wide field of view
• Careful of placing cameras too high when you want
  facial shots for evidence, as the angle is too
  great.
• Mix the locations of your cameras around areas
  you want to protect. In the case of Abbotsleigh,
  this is a combination of staff and class rooms,
  corridors and outside areas.
• Determine which lens is needed for the camera
  (zoom, wide-angle, standard).

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Installing and maintaining an IP video
surveillance system

• Placing the Camera
• Camera housings Internal and External.
• www.communitech.com.au Kaye Hillis

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Installing and maintaining an IP video
surveillance system

• Using dummy cameras
• How do you prevent people from determining which
  cameras are real and which are not
• Be careful with delivery of dummy cameras
• Are your dummy cameras using mains power or
  batteries. What happens when the battery runs
  out, or when you remove a dummy camera for
  maintenance
• What to do when staff ask for video footage from
  a dummy camera
• Mix them up continuously

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Where are we now?

• Since installation of Phase I, thefts of staff
  laptops dropped 95 and petty thefts in
  staffrooms and girls locker rooms have dropped
  significantly.
• Staff have now become very accustomed to Video
  Surveillance, and have asked for surveillance
  areas and times to be increased as they feel
  safer with cameras in operation.
• Cameras now record at all times, and live footage
  is only viewed when maintenance is being carried
  out on the system by IT staff. Recorded footage
  is only viewed when requested by the
  Headmistress, Head of Senior or Junior School,
  Director of IT or Bursar.
• Video Surveillance passwords are different to
  network passwords for security purposes.

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Where are we now?

• Due to its success in reducing theft at
  Abbotsleigh, the Video Surveillance System is now
  at Phase III with 40 live cameras and 20 dummy
  cameras in operation.
• XProtect upgraded to Enterprise Edition with 64
  camera licences total purchase cost of XProtect
  to the school so far as been around 9,000 (less
  than the cost of the excess for one insurance
  claim).
• Abbotsleigh is purchasing no further dummy
  cameras, and is slowly replacing all dummy
  cameras with real ones.
• Camera housings are being slowly added to all
  Internal cameras.
• Current server is a dedicated dual P4 Xeon with
  2GB RAM and a 300GB HDD SCSI data array which is
  90 full.
• Video recording are kept for 14 days and fully
  backed every week, so all recordings can be
  retrieved from backup at any time.

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What camera to use?

• Abbotsleigh started with Axis 2100 cameras for
  internal and 2110 for external (both now
  obsolete), and we have been unhappy with the
  image quality over the long term, reliability,
  and have had issues getting cameras to keep
  focus.
• Sony SNC-CS3P cameras now preferred camera both
  internally and externally due to their superior
  image quality and focus, and their cost benefit
  over the Axis equivalent (Axis 210).
• Axis 2100 cameras being relocated to Internal
  areas where image quality is of lesser
  importance.
• Abbotsleigh has elected to not use cheaper
  cameras such as the DLink cameras for reliability
  and peace of mind purposes. However, our testing
  of these cameras have shown that they do provide
  a fairly good picture and would be an option if
  cost was a larger factor.

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Questions?
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Contact Details

• Jason Arruzza
• Education Consultant ICT Across the Curriculum
• Level 4, 99 York Street, Sydney NSW 2000
• Phone [phone] Fax [phone]
• Web aisnsw.edu.au Email jarruzza_at_aisnsw.edu.au
• ABN 96 003 509 073