Agency for workforce innovation (AWI)

1
Agency for Workforce Innovation (AWI)
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
2
ABOUT US

• The Agency for Workforce Innovation is Floridas
  lead state workforce agency and directly
  administers the States labor Market Statistics
  Program, Unemployment Compensation, Early
  Learning and various workforce development
  programs.

This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
3
MISSION CORE VALUES

• MISSION

• CORE VALUES

• Advance the economic well-being and
  self-sufficiency of all Floridians through
  premier early learning and workforce services.

• Service
• Innovation
• Excellence
• Integrity
• Accountability
• Collaboration

This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
4
AGENCY PRIMARY AREAS

• This Agency is divided into three primary areas
• Early Learning AWI's Office of Early Learning is
  responsible for implementation of the state's
  Child Care Resource and Referral, School
  Readiness, and Voluntary Prekindergarten (VPK)
  programs.
• Workforce Services AWI is the Governors Agency
  for disbursement of federal workforce funds.
  Floridas workforce system ensures that Floridas
  businesses can hire the well-trained workers they
  need.

This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
5
AGENCY PRIMARY AREAS

• Unemployment Compensation
• Through the unemployment Insurance program, AWI
  provides temporary wage replacement benefits to
  those who have lost their job through no fault of
  their own.

This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
6
Question Did the individual work and earn
sufficient wages to be monetarily eligible?
A WAGE TRANSCRIPT DETERMINATION
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
7
WAGE TRANSCRIPT DETERMINATION

• The Wage Transcript Determination notice is
  mailed to the claimant within 7 to 14 days of
  filing the initial claim.
• The transcript ONLY shows the claimants monetary
  eligibility status.
• The claimant may be disqualified from receiving
  UC benefits for other reasons.

This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
8
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
9
WAGES SHOWING ON THE WAGE TRANSCRIPT

• INCLUDED

• NOT INCLUDED

• Will automatically show
• Wages earned in covered employment such as
• Private Sector companies
• Public Government Agencies

• Will not automatically show
• Federal or Military
• Out of State
• Self-employment, Independent Contractor,
  Non-profit Organizations
• Most Churches

This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
10
BASE PERIOD

• The base period is the first 4 out of the last 5
  completed calendar quarters leading up to the
  effective date of the claim

This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
11
MONETARY REQUIREMENTS

• Wages in two or more calendar quarters within the
  base period.
• Total of wages within the Base Period must be
  more than 3,400.
• Total base period wages must be at least 1 and
  1/2 times the wages in the quarter having the
  highest earnings.

This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
12
BD11 SCREEN
WAGES IN TWO OR MORE CALENDAR QTRS. IN THE BASE
PERIOD
Highest qtr earnings (4TH QTR 2009) 8,107 x 1.5
12,160.50 Total wages 29,824.95
CLAIMANT EARNED MORE THAN 3,400 IN THE BASE
PERIOD
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
13
AVAILABLE CREDITS (AC)

• The Available Credit is the maximum amount of
  regular UC benefits a claimant can receive within
  a Benefit Year (52 week period from the effective
  date of the claim).
• Divide the total credits within the base period
  by 4 (25 percent).
• The minimum Available Credits is 850.
• The maximum Available Credits is 7150.

This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
14
WEEKLY BENEFIT AMOUNT (WBA)

• Divide the highest quarter within the base period
  by 26.
• The minimum Weekly Benefit Amount is 32.
• The maximum Weekly Benefit Amount is 275.

This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
15
BD11 SCREEN
WEEKLY BENEFIT AMOUNT HIGHEST QTR 26 8107
26 311 (however the max is 275 for Florida)
AVAILABLE CREDIT TOTAL CREDITS 4 29,824.95
4 7,456.24 (however the max is 7,150 for
Florida)
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
16
BH10 SCREEN CLAIM HISTORY (CLAIM CONTROLS)
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
17
BH10 SCREEN



WS 2 RECOMMENDED WORK SEARCH PER WEEK WW Y
WAITING WEEK SERVED PTW PAYMENT TYPE BYB
08/01/10 EFFECTIVE DATE ERP 06 01
ELIGIBILITY REVIEW PROGRAM LO 3677-0 COST
CENTER
WBA 275 CLMTS WEEKLY BENEFIT AMOUNT AC 7150
CLMTS AVAILABLE CREDIT BAL 2475 CLMTS
CURRENT CLAIM BALANCE DET 08/03/10 DATE OF
LAST MONETARY DETERMINATION
JOHN DOE CLMTS NAME 123 SMALL DISNEY DR WALT
DISNEY FL 12345 CLMTS ADDRESS PHONE
123-456-7890 CLMTS PHONE NUMBER
DOB 11/17/73 CLMTS DATE OF BIRTH ID M/1/1
SEX/RACE/ETHNICITY FD U FUND CODE CERT ISS
12/06/10 DATE LAST CERTIFICATION NOTICE MAILED
TO THE CLMT
PCW 12/04/10 MOST RECENT WEEK CLAIMED FILED
08/03/10 DATE CLAIM WAS FILED WKS 12/11/10
12/18/10 NEXT WEEKS TO CLAIM MC V MAIL CLAIM
SWITCH IT N INCOME TAX
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
18
Question Why is the individual unemployed?
A ADJUDICATION
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
19
ADJUDICATION PROCESS

• After an application is filed, the employer(s)
  are mailed a form UCB-412 for separation
  information.
• The information is reviewed and if additional
  information is needed , the claimant and/or
  employer are contacted accordingly.

This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
20
HOW TO READ THE DETERMINATION

• The BQ01 screen is used to review the
  determination made by the adjudicator.
• 1-XX-XXXXXX is a payable determination.
• 2-XX-XXXXXX is a non-payable determination.

This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
21
BQ01 SCREEN
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
22
BQ01 SCREEN
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
23
Question What is the current status of the
individual in terms of his ability availability
to work?
A POTENTIAL ISSUE FLAGS
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
24
WHAT ARE POTENTIAL ISSUE FLAGS?

• Potential issue flags are added on a claim to
  signal to different departments that additional
  information must be obtained or verified before
  any payments or additional payments can be made.

This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
25
HOW ARE POTENTIAL ISSUE FLAGS ADDED TO A CLAIM?

• Claimant The claimant may trigger the system to
  add potential issue
• flags on their claim while
  entering information on the
• FLUID site or while
  entering information using the IVR
• system. This action will
  occur during the initial or
• continued claims process.
• Agent An agent can add a potential issue flag
  on the claim during the
• continued claims process using the
  computer transaction BQ41.
• Note During the continued claims process, it is
  imperative that our agents listen to the claimant
  and indicate any potential issues.
• Computer The system may place a potential issue
  flag on a claim
• when it transitions from
  one claim to another.

This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
26
BQ41 SCREEN
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
27
BH10 SCREEN
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
28
COMMON POTENTIAL ISSUE FLAGS
Availability Issue
Refused offer of work Issue
Address change Issue
Job Separation Issue
Return to Work Issue
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
29
COMMON POTENTIAL ISSUE FLAGS

• ADJUDICATION ISSUES
• These issues are handle by the adjudication
  offices. The adjudicator will complete a review
  and render a determination whether the claimant
  will receive the benefits or not. Once this
  determination is entered the potential issue flag
  will be removed.
• These issues can be divided by categories such
  as
• JOB SEPARATION
• AVAILABILITY
• MISCELLANOUS

This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
30
COMMON POTENTIAL ISSUE FLAGS (AGENTS ARE NOT
AUTHORIZED TO DELETE)

• JOB SEPARATION ISSUES

Leave of Absence Issue
Discharge Issue
Voluntary Quit Issue
Labor Dispute Issue
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
31
COMMON POTENTIAL ISSUE FLAGS (AGENTS ARE NOT
AUTHORIZED TO DELETE)

• AVAILABILITY ISSUES

School Issue
Travel Issue
Health Issue
Stop Inmate Fraud/ Incarceration Issues
Pregnancy Issue
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
32
COMMON POTENTIAL ISSUE FLAGS (AGENTS ARE NOT
AUTHORIZED TO DELETE)

• MISCELLANOUS ISSUES

Self-Employment Issue
New Hire Issue
Wages in Lieu of Notice Issue
Vacation/Holiday Pay Issue
Between Terms Denial Issue
Receiving Retirement Issue
Workers Compensation Issue
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
33
Question What happens if an involved party
disagrees with the determination made?
A APPEALS PROCESS
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
34
APPEAL RIGHTS

• A claimant who disagrees with an unfavorable
  determination has the right to request an appeal.
• If the determination permits payment of benefits,
  a former employer may be able to file an appeal
  also.

This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
35
HOW TO FILE AN APPEAL

• Online www.floridajobs.org/appeals
• Mail/Fax A letter (or the Notice of Appeals
  form) may be submitted via mail or fax.
• The request must include the claimants name,
  social security number and a brief statement
  summarizing why the claimant believes the
  determination is incorrect.
• Mail written requests to
• Office of Appeals
• 107 E Madison St
• MSC 347 Caldwell Building
• Tallahassee, FL 32399-4143
• FAX [phone]

This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
36
NOTICE OF APPEALS(Available on Internet)
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
37
BH10 SCREEN
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
38
TIMEFRAME FOR FILING

• Must be filed within 20 calendar days after the
  mailing date shown on the determination.
• If the 20th day is a Saturday, Sunday, legal
  holiday, or other day when the Post Office is
  closed, the filing period is extended to the next
  business day.
• If the appeal is filed on the Agency website, the
  date shown on the confirmation sheet will be
  considered the filing date.
• If the appeal is filed by mail, the postmark date
  affixed by the United States Postal Service
  (USPS) will be considered the filing date.
• If the appeal is filed by fax or a delivery
  service other than the USPS, the date received in
  the Office of Appeals will be considered the
  filing date.

This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
39
TIMEFRAME FOR HEARING

• All involved parties will be mailed a Notice of
  Unemployment Compensation Telephone Hearing. The
  Office of Appeals schedule hearings in the order
  in which appeals are received.
• When the unemployment rate is high, it may take a
  few weeks for a telephone hearing to be
  scheduled.
• The agency tries very hard to resolve each case
  within 45 days after the appeal is received.

This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
40
NOTICE OF UNEMPLOYMENT COMPENSATION TELEPHONE
HEARING
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
41
THE REFEREE DECISION

• A claimant who receives an unfavorable decision
  may have an overpayment and an employer who
  receives an unfavorable decision may see an
  increase in their tax rate.
• After the telephone hearing, the appeals referee
  will prepare and mail a written decision. The
  decision will replace the original determination.
• The decision will be based ONLY on evidence
  presented at the time of the telephone hearing
  and will include findings of fact, conclusion of
  law and the decision which will affirm, reverse
  or modify the determination or dismiss the appeal.

This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
42
DECISION OF APPEALS REFEREE
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
43
DECISION OF APPEALS REFEREE
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
44
KEY DEFINITIONS

• Affirm
• Does not change any part of the appealed
  determination. Includes lack of jurisdiction and
  non-appearance dismissals.
• Reverse
• The appealed determination is changed from pay to
  deny or from deny to pay.
• Modify
• Changes part of the appealed determination.
• Remand
• Does not change the appealed determination,
  however, a re-determination must be issued.
• No Action
• No change in the appealed determination.
  Dismisses the appeal without prejudice. Includes
  appeals that were withdrawn.
• Corrected Decision
• An error occurred in the first decision. The
  corrected decision replaces the previous
  decision.

This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
45
UNEMPLOYMENT APPEALS COMMISSION (UAC)
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
46

UNEMPLOYMENT APPEALS COMMISSION (UAC)

• Second level appeal process. A hearing is not
  held as before nor any additional documents
  allowed on this level.
• Can be filed by a claimant or employer.
• Disagrees with the Referees decision.
• Must be filed by mail, fax or internet within 20
  days of referee decision in order to be timely.

This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
47
JUDICIAL REVIEWS
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
48
JUDICIAL REVIEWS

• Third level appeal process
• The customer has exhausted their appeal options
  within the Agency.
• Claimant disagrees with the UAC decision
• Handled by the Florida District Court of Appeals
• The customer should discuss their options with a
  legal advisor
• Florida District Court of Appeals information
• http//www.flcourts.org/courts/dca/dca.shtml

This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
49
WHAT HAPPENS IF THERE ARE NO POTENTIAL ISSUES OR
DISQUALIFICATIONS ON THE CLAIM
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
50
BH10 SCREEN
PAYMENTS WILL PROCESS WHEN THE CLAIMANT CERTIFIES
FOR THE UNEMPLOYMENT COMPENSATION BENEFITS
This document contains information that is
confidential under sections 443.171(5) and
443.1715, F.S. This information is available
only to public employees in the performance of
their public duties. Anyone receiving this
information that violates these provisions is
punishable under sections 775.082 or 775.083,
F.S.
51
ANY QUESTIONS
THANK YOU