Care Center Management

1
Care Center Management
A Software Application for Managing work of DISH
TV DISTRIBUTOS DISH CARE CENTER
2
Care Center Management
Contents

• Overview

• Understanding with Screen Shots

• About Us

3
Care Center Management
Overview
Care Center Management is designed to organize
the office work of Distributors, Care Center
ITZ Cards Distributors in an efficient manner. It
helps a lot in managing office work more smartly.
4
Care Center Management
Overview

• It covers mainly
• Dealer Register
• Customer Register
• Address Book / Enquiry Register
• Call Register
• ITZ Card Register
• STB Register
• POS Material Register
• And gives the complete Management Information
  System (MIS)

5
Care Center Management
Screen Shots
Care Center Management is very simple in
Operating. Lets have a look at some of the
Screen Shots
6
Registration Screen
Care Center Management
This is the first screen after Installation.
Enter USER NAME CD KEY Provided with the
software pack Give User Name, CD Key Serial
No. to the Company and Enter Activation Code as
instructed by the Company
7
Password Screen
Care Center Management
After Activated Software Copy, This Screen appear
each time when you run the software. Default User
Name is admin password is admin. You can
change by clicking Change Password Button.
Click on Login to Continue.
8
Main Menu Screen
Care Center Management
This is the Main Menu Screen.
9
File Menu Screen
Care Center Management
This is the File Menu Screen.
10
Master Setting Screen
Care Center Management
This is Master Setting Screen. You can set your
DCC Id, Dish TV Toll Free No., Free of Cost Cable
at the time of New Installation other details
can be set
11
Distributors Details Screen
Care Center Management
Here you can enter your details, that will
reflect in the whole software. Before starting
your work in the software, First of all update
your details.
12
ITZ Denomination Screen
Care Center Management
This screen show the ITZ Denomination details.
13
ITZ Blank Card Op. Stock Screen
Care Center Management
You can enter here your op. stock of ITZ Blank
Cards. You can specify denomination wise op.
cards and then have to specify the Serial No. of
Cards by clicking the button after Op. Card Column
14
ITZ Activated Card Op. Stock Screen
Care Center Management
You can enter here your op. stock of ITZ
Activated Cards. You can specify denomination
wise op. cards.
15
STB Op. Stock Screen
Care Center Management
Here you can enter Op. Stock of STB. You can also
get STB No., VC No. from Text File.
16
Backup Restore
Care Center Management
You can take the Backup of data anytime. For that
give the path where you want to take the Backup.
Same way specify the path from where you want to
Restore the Data. N.B. YOU CAN ALSO TAKE THE
BACKUP BY COPYING CONTACTS.MDB FILE FROM
PROGRAM FOLDER.
17
Sending Data to Zonal Office
Care Center Management
For Sending data to your Z.O., specify the path
where you want to create the file. After that
press Create File button to create the File.
After File created you need to send that file by
e-mail. (At the time you press Create File, a
window will appear, in that window you need to
press Continue Trial / Continue Evalution
button.)
18
Master Menu Screen
Care Center Management
This is the Master Menu Screen.
19
Address Book List View
Care Center Management
This is Address Book List View Screen that shows
all the contacts entered by you. You can also
Filter out depending upon various condition.
20
Address Book Detail View
Care Center Management
This is the Address Book Detail View. Here you
can specify all the details of Contacts
21
Customer Master List View
Care Center Management
This is Customer Master List View Screen that
shows all the customer entered by you. You can
also Filter out depending upon various condition
i.e. Dealer wise, City wise etc.
22
Customer Master Detail View
Care Center Management
Here you can specify the details of Customers
like Customer Type i.e. Individual, Corporate
etc. You can enter Instrument Details and Child
Connection Details. You can also specify the
Dealer Name Contact details of customer.
23
Dealer Master List View
Care Center Management
This is Dealer Master List View Screen that shows
all the Dealers entered by you. You can also
Filter out depending upon various condition i.e.
Group wise, City wise etc.
24
Dealer Master Detail View
Care Center Management
Here you can specify the details of Dealer like
Dealer Name, Dealer ID, Sales Executive Looking
after him, Dealer Group and its Contact Details
25
Dealer Signage Data
Care Center Management
Here you can specify Dealer wise details of
Signage. You can enter Company wise signage
details dealers having at their premises.
26
Engineer Master
Care Center Management
Here you can manage the details of all the
engineers working under you.
27
Sales Executive Master
Care Center Management
Here you can manage the details of all the Sales
Executives working under you.
28
AMC Master
Care Center Management
Here you can enter Annual Maintenance Contract
details of any Customer.
29
Renewal Register
Care Center Management
Here you can enter the renewal details of any
customer and depending upon that you can get a
Renewal Dues List
30
Call Register Menu Screen
Care Center Management
This is the Call Register Menu Screen.
31
New Call Screen
Care Center Management
Here you can enter a New Call, details like
Customer Name, New Installation / Complain Call,
Chargeable or not, Suggested Date Time to
attend the Call. You can then assign the call to
any of your Engineer, and then get the list of
Engineer wise Pending Calls / Completed Calls.
32
Call Update Screen
Care Center Management
After entering New Call, you can also update the
Call details at the end of the day. You can
specify the Co-axial Cable Details, OB Process
details, Verifier Key No., Customer Feedback
Remarks, Engineers Observation Remarks etc.
33
Call Register
Care Center Management
Here you can view the list of all Calls make
filtration as per your need. You can Print the
calls to give to Engineer and after updating Call
Status you can also take the Print of Updated
Calls.
34
ITZ Card Menu Screen
Care Center Management
This is the ITZ Card Menu Screen.
35
ITZ Blank Card Inward Register
Care Center Management
Here you can inward the ITZ Blank Card, for that
specify the Denomination, No. of Cards then
specify the Card Serial Nos.
36
ITZ Card Serial No.
Care Center Management
This is the screen where you can specify the Card
Serial No. of ITZ Blank Card. Enter the From To
No. and then press Add Button.
37
ITZ Card Activation Screen
Care Center Management
Here you can specify the ITZ Card Activation
Details. Specify the Denomination, No. of Cards
and the select the Blank Card Serial Nos.
38
Available Blank Cards Screen
Care Center Management
This screen shows the available Blank Cards for
Activation. You can specify the range of Card
Serial or select any Card Serial No. to activate.
39
ITZ Cards Sales Register
Care Center Management
This screen shows the details about ITZ Sales.
You can view the complete register and filter the
list Month wise, Dealer wise. You can also add
more sales by specifying Denomination wise No. of
Cards.
40
STB Register Menu Screen
Care Center Management
This is the STB Register Menu Screen.
41
STB Purchase Register
Care Center Management
This screen shows the list of STB Purchase. You
can filter the list Month wise, Sold / Not Sold.
You can also add more purchase details by
clicking Add / Mass Entry Button.
42
STB Purchase Mass Entry Screen
Care Center Management
Here you can add purchase details of STB. You can
also get the data from Text file contains STB No.
VC No. that you have purchased.
43
STB Sales Register
Care Center Management
This screen shows the list of STB Sales. You can
filter the list Month wise, Dealer wise. You can
also add more sales details by clicking Add /
Mass Entry Button.
44
STB Sales Mass Entry Screen
Care Center Management
Here you can add sales details of STB to dealers.
You can select the STB No. VC No. that you have
sold.
45
POS Material Menu Screen
Care Center Management
This is the POS Material Menu Screen.
46
POS Material Inward Register
Care Center Management
Here you can view the POS Material Inward
Register. You can filter the list Month wise,
Material Type wise. You can also add inward
details as received materials from Z.O.
47
POS Material Outward Register
Care Center Management
Here you can view the POS Material outward
Register. You can filter the list Month wise,
Material Type wise Dealer wise. You can also
add outward details as sent materials to Dealers.
48
Report Menu Screen
Care Center Management
This is the Report Menu Screen. You can get
various Management related Reports.
49
Care Center Management
About Us

• Developed By
• WAYS SOFTWARE
• F-4, Jalaram Arcade, Virani Chowk,
• RAJKOT 360 002 (Guj.) (IN)
• Phone [phone]
• Email vmehta_at_wayssoftware.com
• Virtual Office www.wayssoftware.com

Designed for DISH TV India Ltd.