ZENworks for Desktops 4

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ZENworks for Desktops 4
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agenda

• Novell ZENworks Vision
• Maximize Desktop ROI
• Extend Management for Handhelds
• Automate Network Management
• Boost User Productivity

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One Net Business Solutions Model
Services Authoring Environment
Rapid Technology Rationalization
Identity Provisioning For Peoplesoft
Business Process Management
Employee / Active Information Secure Portal
Consulting Services
Solutions
Portal CDN Services
Security Identity Management Services
Core Products
Web Services Advanced Integration Platform (AIP)
Collaboration Teamwork
Provisioning
Content Appl. Mgmt.
Services Software
Services
eDirectory
Platform
OperatingSystems
NetWare
Linux
Solaris
Windows
AIX

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the computer world 20 years ago

• Dumb Terminals
• No power
• No flexibility
• Computing done at server
• Rudimentary services
• Low cost
• Centralized computing

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then IBM released the PC

• Distributed Computing
• Organizations moved their services and
  applications from the server to the browser
• Power at the desktop
• Personalized to the user
• Huge investments in the PC

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increased flexibility/additional costs

• Personalized to user
• Must deploy software to device
• How to handle roaming users
• User preferences
• Total Cost of Ownership
• 7,000/year for desktops
• 10,700/year for laptops
• 2,800/year for handhelds

Source Gartner Group
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user mobility challenges
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web architecture moves the pendulum
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web architecture moves the pendulum
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explosion of new devices
I want a consistent work experience independent
of device
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managing the user experience
Devices
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the Novell ZENworks vision

• Novell ZENworks creates a worldwide work
  environment, liberating users to work at any
  device from any location
• Providing the one Net experience to all users

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the Novell ZENworks family
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Maximize Desktop ROI
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the costs of workstation ownership

• The total cost of owning networked PCs is 6845
  per desktop, and 10758 per notebook. Gartner
  Group
• Management comprises 70 of the cost of owning
  Windows workstations.

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the costs of workstation ownership

• Security
• Application Deployments
• Service Packs
• Virus Updates
• Operating System repairs
• User-caused Maintenance
• Help Desk Support
• Operating System Rollouts
• Hardware failure

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the impact on workforce productivity

• Outages have a measurable effect on each
  employees productivity.
• Unreliable workstations drag on the productivity
  of the workforce.
• What are service expectations like in your
  organization?
• You cannot quantify the impact of frustration or
  mistrust of technology.

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the ZENworks for Desktops experience

• Three fundamental concepts have made ZENworks for
  Desktops the industry leader

• Policy-enabled management

• Managing the completeWorkstation Lifecycle

• Enabling the Digital Identity

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announcingNovell ZENworks for Desktops 4
the complete desktop management solution for the
Net generation
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Novell ZENworks for Desktops 4

• Provides total desktop management for the Net
  generation
• Application deployment
• Workstation management
• Mobile user support
• Workstation imaging
• Includes these new features
• Browser-based software delivery
• Firewall-friendly desktop management
• Enhanced management of mobile workstations
• Checkpoint restart for data delivery
• No dependency on Novell Client 32

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new in ZENworks for Desktops 4 built on
Internet standards

• Increase user satisfaction and productivity by
  liberating people to seamlessly work over the
  Internet.
• No need for Novell client or VPN

Internet
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ZENworks for Desktops 4 without Novell Client32

• Web Services Architecture

DMZ
http/https
Middle Tier
Integrates with existing firewall and security
strategy
No Client 32small agent provides management
capabilities
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new in ZENworks for Desktops 4 manage the
mobile user

• Decrease administrative costs and increase mobile
  user satisfaction and productivity.
• Automatic restart if application install
  interrupted.
• Postpone option during application delivery.
• Disconnected application self-repair
  inventory.
• Remote access bandwidth
  detection.

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new in ZENworks for Desktops 4 manage
independent of location

• Administrators can distribute, configure, update
  and troubleshoot workstations and laptops
  independent of their location via the Internet.

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more ZENworks for Desktops 4new features (if
only we had time)

• Enhanced Microsoft IntelliMirror support
• Scheduled Wake-On-LAN
• Application chaining
• Postpone option
• Remote access fail-over
• Preboot services

• Debug tools
• Application fail-over based on line speed
• Script engine replacement
• Unauthorized or rogue process management
• Speed enhancements in remote control

Over 300 new features and enhancements!
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some reasons to upgrade

• Move away from tethered devices to mobile devices
• Users want consistent experience on every device
• Support for new desktops
• Windows 2000 Professional, Windows XP
  Professional
• Workstation disk imaging
• Deploys complete operating systems remotely
• NetWare 6 and Windows NT/2000 support
• Runs with either or both network platforms

• Return on investment
• More than 4 times the ROI of ZENworks for
  Desktops 2
• Enterprise-wide inventory
• Multi-site inventory rollup for detailed hardware
  and software tracking
• Multi-site, enterprise-wide application
  management
• Integrates with ZENworks for Servers
• Offline applications support
• Self-repair for applications while offline

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ZENworks for Desktopsend user benefits

• Increased self-reliance
• Self-Repairing Applications
• Correct Local System Security
• Fewer Accidental Breakages
• Automatic system updates
• Mobile and Disconnected Support
• Reduced dependency on any specific workstation
• Any managed workstation can be a a completely
  personalized tool for productivity

ZENworks for Desktops removes barriers to
productivity
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ZENworks for Desktopsadministrator benefits

• Automates the complete lifecycle of workstations
• Reduce Help Desk calls
• Promote user self-reliance
• Accelerates Deployments
• Operating Systems
• Applications
• Virus Innoculations
• Collection of Asset Inventory

Policies automate workstations as part of your
entire business management strategy
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ZENworks for Desktopsoverall business benefits

• IDC cites that customers who deployed ZENworks
  realized
• 62.4 hours saving every month per technical
  specialist
• 36 less user downtime
• 40 saving in time waiting for help desk support
• 56.75 increase in revenue per employee per month
• 2039 three-year return on investment
• Less than 3-month payback period
• 47.3 less time spent supporting and managing
  desktops
• Quantifying the Business Benefits of Directory
  Based Desktop Management
• IDC May 2001

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whos using ZENworks?
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Readers Digest

• "Because ZENworks for Desktops 4 will give us the
  ability to manage PCs whether they are on the
  corporate network or on the Internet, we will
  have the ability to deploy a standard set of
  software and policies regardless of the user's
  location. As a result, we can leverage our
  existing desktop management infrastructure to
  provide services to users on remote or
  low-bandwidth connections. ZENworks for Desktops
  4's Internet-based features will help us reach
  our strategic IT goal of reducing infrastructure
  costs while expanding the range and reach of key
  business applications. ZENworks for Desktops has
  provided significant value in the management of
  our software and PC assets, and version 4 will
  build upon our capabilities considerably."
• - Matt Krieger, associate director of Global
  Network Architecture Services for The Reader's
  Digest Association, Inc. (NYSE RDA - News, RDB -
  News).

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Questions?