53-751-02 E-COMMERCE Definitions and relevance

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53-751-02E-COMMERCEDefinitions and relevance

• Jacques Robert
• http//www.hec.ca/sites/cours/53-751-00

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E-BUSINESS AN IBM DEFINITION

• An e-business is an organization that interacts
  with customers, suppliers, partners and employees
  using Internet technologies
• E-business is the use of Internet technologies to
  improve and transform key business processes

IBM Framework for e-business technology,
Solution and Design Overview, IBM Redbooks, April
2001, available at www.ibm.com/redbooks
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What is e-business (CEBI)

• E-Business has been defined as business processes
  (both intra-and inter-firm) over computer
  mediated networks. These processes should
  integrate tasks and extend beyond a stand alone
  or individual application.
• E-business includes E-Commerce Customer
  Development and e-Marketing Customer Service
  and Support Finance and Accounting Human
  Resources Procurement and MRO (maintenance
  repair operations) Sales Fore Automation
  Supply Chain Management Enterprise Information
  Portals and other business processes when
  conducted over computermediated networks

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E-COMMERCE DEFINITION (Industry Canada)

• Technically, electronic commerce is a commercial
  activity which is carried out on networks
  connecting of the electronic devices (mainly
  computers).
• Basically the electronic commerce is an
  inexpensive means to connect computers to carry
  out on behalf of the companies tasks which
  previously required much time and money. It is
  for example of the sale of products, the
  invoicing, the control of the inventories and the
  communication with the providers and the
  customers.
• "The e-economy - is the use of information and
  communications technologies for economic
  transactions and product and process innovations
  across all sectors of the economy -  It is in
  this sense that the e-economy  hasemerged as the
  primary engine of productivity and growth"

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STATE OF E-COMMERCE TODAY

• Pessimistic view
• Fad that came and went
• Lets move on to more important things
• Optimistic view How E-Biz Rose, Fell, And Will
  Rise Anew, Business Week, May 13, 2002
• Unavoidable new reality
• Despite the doom and gloom and the slow economy,
  it is still growing (more than 50 of the
  population has access to Internet, on-line B2C
  sales rose 40 in 2002 to 48 billion, B2B
  reached 825 billion in 2002 and is expected to
  attain 2.4 trillion by the end of 2004)
• Internet companies (Amazon, Yahoo, E-Bay) are
  starting to show profitability

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Partners, Suppliers, Distributors
Stakeholders
Supply Chain Management
EM P L O Y E E S
Logistics Warehousing
Distribution
Manufacturing
Enterprise Resource Planning (ERP)
Admin. ControlHRMS / e-Procurement
Finance/Accounting/Auditing Management Control
Business Intelligence
Enterprise Application Integration
Customer Service
Customer Relationship Management (CRM)
Field Sales
Marketing
Selling Chain Management
Kalakota Robinson, E-Business 2.0
Customers, Resellers
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E-COMMERCE IS IMPORTANT

• www.netimpact.com