Firefighter Resources

1
Firefighter Resources
2
Before you call . . .

• Reboot and try again
• Try it on another workstation
• Test your Internet connection
• Was it working yesterday?
• Is this a new workstation?
• Write down the entire error
• Know the module (scan, search, index) and what
  function you were attempting to perform

3
Crystal Reports Errors

• Install Crystal runtime
• update.halfile.com
• Your version lt9
• download Crystal 9 runtime
• Your version gt 9
• Download matching version
• Crystal 10 or Crystal XI

4
Crytal Reports Errors

• Does it work on another station?
• Could a drive mapping be missing
• Does it work for some records and not others?
• Could you have a bad formula?
• Unusual or unexpected data on a record?

5
Troubleshoot Printing

• 99 of the time not a halFILE issue
• Can you print a test page?
• Are you using the latest PCL driver?
• Are you using a driver that matches your exact
  printer model?
• Can Imaging Professional print the image?

6
Troubleshoot Scanning

• 99 of the time not a halFILE issue
• Power off scanner and workstation
• Will Imaging Professional or Kofax VCDemo scan
  the document?
• Does it pass the diagnostics in control panel
  scanners and cameras?
• Will it scan flatbed?
• Does it need to be cleaned?
• Check those cables !!!

7
Common Errors

• Error 429 or 430 ActiveX . . .
• Apply workstation components from
  Administrator-Tools-Options
• Run update service
• Error 0
• Get latest Kofax Viewer from update service or
  switch to Imaging Viewer in Administrator-Tools-Op
  tions
• SQL Server does not exist or access denied
• SQL Server started on server?
• Windows firewall enabled?