challenge

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ICT in Parliament organizational challenges
Joan Miller, Director of Parliamentary ICT
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ICT in Parliament UK How is it used?
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A Members day
arrives at Parliament
collects order paper and other documents for
days proceedings
Pays for a coffee
PICT supporting each activity
In the office, sends emails, makes telephone calls
Attends Chamber proceedings are recorded and
transmitted
Committee contributions recorded in Hansard
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Meanwhile.
Research using library applications Connecting
remotely to the Parliamentary Network Members
staff receiving IT training Finance, processing
Members expenses Members receiving email via
new mobile technology
PICT supporting each activity
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and some services in the constituency
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enterprise ICT why .
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Cummins report

• Missing out on efficiency and effectiveness,
  some very small teams
• Incompatible systems hinders hinders
  co-operation
• Better relationships with suppliers
• reduce RISK of many separate critical systems
• Too many servers and server rooms
• Unpredictable project delivery

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Lords Hansard
TSO Parliamentary Papers
HoL Hansard text
PQs in
Answers from Govt Depts.
Government Amendments to Bills
Printed Paper Office
Amendments
Bills
The Minute Text
Bills
Committee Lists
Vote Office
Divisions
EDMs in
Written Ministerial Statements
Commons Amendments
HoC Hansard text
PQs in
The Minute
Committee Meeting Cards
EDMs
Divisions
Wall Sheets
Question Books
Commons Hansard
The Order Paper
Parliamentary Bookshop
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HoL Hansard text
PQs in
Answers from Govt Depts.
Government Amendments to Bills
Amendments
Bills
The Minute Text
Bills
Committee Lists
Divisions
EDMs in
Written Ministerial Statements
Commons Amendments
HoC Hansard text
PQs in
Divisions

• Hansard
• Reporting
• Suite (MS
• Word)

• PIMS

• Table
• Office
• PIMS

• HOC
• Division
• Scanning
• System

• HOL
• Division
• Scanning
• System

E-Tabling System

• Microsoft
• Word

• Framemaker

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Corporate Services
Direct IT Services
Procedural Services
Knowledge Services
enterprise ICT
Network VPN, Citrix PC, Laptops, Printers, MS
Desktop, Telecoms, Support
PAD Archibus Access Control Agresso Website
Framemaker Hansard MS template Web Apps SOA
PIMS, Lexis Nexis Website
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enterprise ICT what .
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One central service..
owned by both Houses
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Aim to attain best practice in delivery, support
and exploitation of ICT in Parliament
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Improve basic systems

• introduce enterprise-wide ICT design
• based on one version of the truth
• de-duplication, joining up systems
• separating text from the presentation
• rationalised configuration of core systems

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Establish skilled internal capacity

• develop IT skills BCS competency
• bring in temp. expertise, transfer skills
• individual development plans
• departmental development plan

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Establish best practice

• standard processes ITIL
• integrated project management toolkit
• includes business process tools
• includes change management tools
• benchmark measures for performance

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enterprise ICT making the change ?
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Organisational Change Cycle
Vision purpose State clearly what the
organisation is for
LEADERSHIP
ALIGNMENT
Monitor Performance Measure what you have done
Establish core values Set expectation about the
ways to behave
Set key objectives State key things for the
organisation to achieve
Allocate resource
Create the right skills
Model new systems structures, processes, responsib
ilities
Establish Roadmap for change Develop programme
of work
MANAGEMENT
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VISION, VALUES GOALS

• Business plan 2006/2007
• Business plan 2007/2008
• Identify what to do first
• Develop Programme toolkit
• CSII Improve customer service
• CSII2 Improve service response
• Improve PICT internal processes
• Design Architecture
• CSII3 ITIL, Change Control
• Business Continuity
• Disaster Recovery
• Internet
• Strategy for Members services
• Inventory
• Procurement
• 24/7 Support
• Lords Minute

Planning
The Plan
Priorities establish what needs to happen
first
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Applications Strategy
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Infrastructure Strategy
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Data Strategy
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Programme and Project teams framework
Using clearly defined frameworks
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enterprise ICT and what achieved?
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• Established the PICT organisation
• Governance, budget, organisational structure
  day 1, accommodation, change transition project,
  improvements in skills of workforce
• Established a strategy
• Quick wins, Longer term ambitions
• Established objectives and priorities
• service desk response, fix times, strategic
  programme
• Established skills development programme
• performance

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Unique Joint House Structure
Commission
House Committee
MEC
HoC Audit Committee
HoL Audit Committee
Information Committee
Administration Committee
APMA
HoC Mment Board
HoL Mment Board
Parliamentary ICT Governance Model
JBSB
PICT Board
Programmes business development
Technology
Operations Members Services
Resources, strategy and planning
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Independent benchmark measures

• Accreditations
• Investors in People, June 06
• Institute of IT Trainers, June 07
• Institute of Helpdesks, Sept 07

Aiming for best practice
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2006/2007 Institute of IT Trainers Accreditation
Independent Benchmark measures
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2007 Help Desk Institute Accreditation
Independent Benchmark measures
Area Score
Leadership 3.73
Policy and Strategy 4
People and Management 3.45
Resources 2.44
Processes and Procedures 2.33
People Satisfaction 3
Customer Satisfaction 3.14
Performance Results 2.35
Overall score of 2.95 out of 4
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ICT in Parliament organizational challenges
Joan Miller, Director of Parliamentary ICT