Learning From and Contributing to Constituents

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Learning From and Contributing to Constituents
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The four central elements ofworking with
constituents

• Listening
• Responding to hopes and concerns
• Inspiring constituents
• Delegating work

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Active listening

• Paying full attention to what a person is saying
• Thinking about their comments
• Asking questions or making comments that reflect
  the thought you are putting into what they are
  saying

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Nonverbal communication is

• Always present
• Up to 90 of what we communicate
• Culturally derived

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Responding to hopes and concerns

• Wield influence honorably
• Learning to carefully choose between competing
  desires

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Inspiring to thought and action

• Leading by example
• Being an ethical model for others

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Delegating work

• Decide what needs to be done
• Divide work into manageable tasks
• Decide who will do each job
• Communicate that decision
• Explain the task
• Offer assistance
• Thank them
• Spread out the work

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The role of constituents

• Show initiative
• Assume responsibility
• Hold leadership accountable
• Recognize that leaders are human
• Take on a leadership role, as appropriate
• Leave, when necessary

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Working together

• Understand that both roles shape the other
• See the other as a human
• Work with mutual respect
• Have an appropriate level of decision making
• Remember the common purpose