Demystifying Court

1
Demystifying Court Case Management

• Performance Measures
• Court Management Competencies
• Case Management Functions
• Justice Data Information Sharing
• International Comparisons

2
High Performance Court Framework
National Center for State Courts
3
10 CourTools
Access and Fairness Clearance Rate Time to
Disposition Age Of Active Pending Caseload Trial
Date Certainty Reliability And Integrity Of Case
Files Collection Of Monetary Penalties Effective
Use Of Jurors Court Employee Satisfaction Cost
Per Case
M1 M2 M3 M4 M5 M6 M7 M8 M9 M10..
4
Each CourTool contains

• Definition and purpose
• Methodologies and data collection
• Analysis and interpretation
• Strategies for presenting results
• Terms you need to know

5
CourTool basics

• Core set of 10 concise and actionable measures
• Written in plain Englishclear and specificnot
  complicated methods
• Condense decades of research into 4-6 pages
• Quick referenceno lengthy reports
• Highly visual and readily accessible format
• Easily adapted to various court types

6
Performance Measurement

• Need consistent performance measures at top level
  and at program level to
• determine over- or under-specification at either
  or both levels.
• make optimal tradeoffs in the implementation of
  program best practices.
• objectively identify program best practices.

7
Minimizing Costs

• Smallest number of measures that optimize the
  value function.
• Least expensive measures that optimize the value
  function.
• Typical objections
• No optimal point (more information always
  better).
• Tradeoff between efficiency and quality
  inappropriate.

8
Areas of Customer Value

• Efficiency predictable inputs
• Effectiveness predictable outputs
• Quality - correctness
• Productivity outputs from inputs
• Timeliness done by a certain time
• Cycle Time done in a certain time
• Flexibility - hard to operationalize

9
Court Management Competencies

• Human resource management
• Fiscal management
• Caseflow management
• Information technology management
• Jury management
• Performance measurement
• Management techniques
• Leadership

10
Case Management Functions

• NCSC has documented integrated court case
  management system functions
• Covers all case types
• Includes appellate courts
• Modular and extensible
• Aligns with generic system designs under the
  hood.
• Aligns better with process approach.

11
International CMS Functions

• NCSC has identified which subset of these
  functions apply generically to international
  court systems.
• Typically excludes some of the financial
  functions.
• Need to customize processes and tasks for each
  country using business process modeling.

12
Justice Information Sharing

• XML-based technical standards for message
  exchange
• U.S. data and document standards
• Global Justice XML Data Model
• Information Exchange Package Documentation
• National Information Exchange Model
• European data and document standards

13
Resources

• High Performance Courts CourTools
• www.ncsconline.org/D_Research/CourTools/
• Court Management competencies
• www.ncsconline.org/D_ICM/icmindex.html
• Case management system standards
• www.ncsconline.org/D_Tech/standards
• U.S. justice technical data standards
• it.ojp.gov/index.jsp

14
Contacts

• Tom Clarke
• 757-259-1870
• tclarke_at_ncsc.dni.us
• Heike Gramckow
• 703-841-5624
• hgramckow_at_ncsc.dni.us