Norfolk Cares IMPACT Call Center

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Norfolk Cares IMPACT Call Center

• One Call Does It All

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Norfolk Cares IMPACT Call Center
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How Can I Report a Complaint or Make a Service
Request?

• Dialing 664-6510 Monday through Friday 800 am
  500 p.m.
• Submitting an email to healthyneighborhoods_at_norfol
  k.gov
• Submitting a request via Request Tracker on
  Norfolk.gov
• Submitting a concern through the Citizen Request
  Tracker app on you iPhone or iPad

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Reporting Complaints or Requests Tips

• Abandoned/Inoperable Vehicles
• Is the vehicle on the street or on the property?
• Is the vehicle inoperable?
• Does the vehicle have expired inspection or
  license plates?
• Description of the Vehicle (if possible)

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Reporting Complaints or Requests Tips

• Curbside Trash/Bulk out on Non Collection Day
• Address of Property where trash and/or bulk is
  located
• Type of Trash or Bulk Items at Location
• Missed Bulk Collections
• Must be called within 24 hours of missed
  collection
• Missed Recycling Collections
• Must be called within 24 hours of missed
  collection
• Missed Regular Trash/Missed Yard Waste
• Must be called within 24 hours of missed
  collection

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Reporting Complaints or Requests Tips

• Trash and Debris
• Is the trash and debris on the property or at the
  curb?
• Is the trash and debris in the front, back or
  side yard?
• Can the trash and debris be seen from the public
  right of way?

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Reporting Complaints or Requests Tips

• Tall Weeds and Grass
• Is the grass over 12?
• Is the grass over 12 throughout the property?
• Is the grass located in the front, back or side
  yard?
• Can the grass be seen from the public right of
  way?
• Is the property occupied or vacant?

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Reporting Complaints or Requests Tips

• Street Light Outages
• Are the lights one of the following?
• Completely Out?
• Blinking On and Off?
• Running in the Daytime?
• Damaged, Broken or Leaning?
• Do you have the 9-digit pole number?
• What is the closest address to the street light
  issue?
• What is the closest intersection to the street
  light issue?

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Reporting Complaints or Requests Tips

• Street Light Outages
• Does your street light have one of the
• following pole wraps?

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