BEST PRACTICE FOR REVENUE PROTECTION ACTIVITY

1
BEST PRACTICE FOR REVENUE PROTECTION ACTIVITY

• UK Revenue Protection Association

2
BACKGROUND

• RP Code of Practice
• Originally electricity only
• Voluntary but supported by Licence Conditions
• Review
• Decision to strip out guidance Code to cover
  interactions between relevant parties and
  required performances
• Decision for similar Code for gas
• Manual of Information and Guidance on RP
  Procedures and Practice
• Originally just from RP Code - expanded to cover
  general practice/interpretation of legislation,
  etc.
• To be UKRPA maintained

3
DISTINCTION

• Code
• Governs relationships between parties
• Some specific practices
• Manual
• How to do the RP job

4
RP CODE

• Record keeping and reporting
• By Suppliers and DNOs
• Priorities and timescales
• Priorities A B and C
• Response and resolution times
• 8 hours/20 days
• 21 days/40 days
• 90 days
• Vulnerable customers
• References

5
MANUAL CATEGORIES

• Code references
• Interpretations
• General guidance

6
CODE REFERENCES

• 4 (calculation of disputed units)
• 5 (recovery of costs)
• 9 (safety)
• 1 (supplier policy)
• 2,3,6 (investigation practice)

7
INTERPRETATIONS

• 2 (PACE)
• 5 (power to disconnect and cost recovery)
• 6 (Human Rights Act warrants)
• 7 (Data Protection Act)
• Attachments (legal and regulatory provisions)

8
GENERAL GUIDANCE

• 2 (conduct of investigations)
• 3 (evidence)
• 8 (qualification and training)
• 9 (safety)
• 10 (sealing)

9
SMART METERS

• (new) Section 11 of the Manual
• What is a smart meter?
• Position Paper
• How smart meters may impact
• New methods of interference
• Features to assist RP activity

10
www.ukrpa.org

• Information
• Reporting facility
• Links