LEAVE IT TO BEAVER.

1
LEAVE IT TO BEAVER.
2
Trapper lt20 per beaver pelt.Source WSJ
3
WDCP 150 to remove problem beaver
750-1,000 for flood-control piping so that
beavers can stay. Source WSJ
4
wdcp/Wildlife Damage-control Professional
150 to remove problem beaver 750-1,000
for flood-control piping so that beavers can
stay. Source WSJ
5
Tom Peters X25EXCELLENCE.
ALWAYS.Property Loss Research
BureauOrlando/0319.07In Search of Excellence
1982-2007
6
Slides at tompeters.com
7
EXCELLENCE. VALUE ADDED.UP THE LADDER.
8
The Value-added Ladder/ STUFF N THINGSGoods
Raw Materials
9
The Value-added Ladder/Stuff TRANSACTIONSServ
icesGoods Raw Materials
10
EXCELLENCE.VALUE-ADDED LADDER I. SOLVE IT.
11
55B
12
MasterCard Advisors
13
WHAT CAN BROWN DO FOR YOU?
14
Trapper to WDCP/Wildlife Damage-control
Professional
15
Huge Customer Satisfaction versus Customer
Success
16
The Value-added Ladder/ OPPORTUNITY-SEEKING
Gamechanging Solutions/Client SuccessServicesGo
ods Raw Materials
17
Department Head to Managing Partner, IS
HR, RD, etc. Inc.
18
Typically in a mortgage company or financial
services company, risk management is an
overhead, not a revenue center. Weve become more
than that. We pay for ourselves, and we
actually make money for the company. Frank
Eichorn, Director of Credit Risk Data Management
Group, Wells Fargo Home Mortgage (Source
sas.com) (Who Owns the Data? Using Internal
Customer Relationship Management to Improve
Business and IT Integration Frank Eichorn)
19
The PSF35 Thirty-Five Professional Service
Firm Marks of Excellence
20
The PSF35 The Work The Legacy1.
CRYSTAL CLEAR POINT OF VIEW (E very
Practice Group If you cant explain your
position in eight words or less, you dont
have a positionSeth Godin)2. DRAMATIC
DIFFERENCE (We are the only ones who do what
we doJerry Garcia)3. Stretch Is Routine
(Never bite off less than you can
chewanon.)4. Eye-Appetite for Game-changer
Projects (Excellence at Assembling Best
TeamFast) 5. Playful Clients (Adventurous
folks who unfailingly Aim to Change the
World)6. Small Uneconomic Clients with Big
Aims 7. Life Is Too Short to Work with Jerks
(Fire lousy clients)8. OBSESSED WITH LEGACY
(Practice Group and Individual Dent the
UniverseSteve Jobs)9. Fire-on-the-spot Anyone
Who Says, Law/Architecture/Consulting/
I-banking/ Accounting/PR/Etc. has become a
commodity 10. Consistent with 9 above DO
NOT SHY AWAY FROM THE WORD (IDEA)
RADICAL
21
Pointed Point of View!
22
Department Head to Managing Partner, IS
HR, RD, etc. Inc.
23
EXCELLENCE. ATTITUDE.TRANSFORMATION.PSF.
24
HCare CIO Technology Executive (workin in a
hospital) Or/to Full-scale, Accountable (life
or death) Member-Partner of XYZ Hospitals
Senior Healing-Services Team (who happens to be a
techie)
25
EXCELLENCE.VALUE-ADDED LADDER II. EXPERIENCE
IT.
26
Experiences are as distinct from services as
services are from goods. Joe Pine Jim
Gilmore, The Experience Economy Work Is Theatre
Every Business a Stage
27
798(vs. 415)
28
The Value-added Ladder/ MEMORABLE
CONNECTIONSpellbinding Experiences
Gamechanging SolutionsServicesGoods Raw
Materials
29
Experience Rebel Lifestyle!What we sell is
the ability for a 43-year-old accountant to dress
in black leather, ride through small towns and
have people be afraid of him.Harley exec,
quoted in Results-Based Leadership
30
EXCELLENCE.VALUE-ADDED LADDER III. DREAM
IT.
31
The Value-added Ladder/ EMOTIONDreams Come
TrueSpellbinding Experiences Gamechanging
SolutionsServicesGoods Raw Materials
32
Dreams Come TrueIBMUPS
33
The (NEW) Value-added LadderDreams Come
TrueSpellbinding Experiences Gamechanging
Solutions/ client successServicesGoods Raw
Materials
34
NEW ZEALAND 2007
35
Ho hum 2 weeks in New Zealand
PfizerFordGapChryslerYahoomicrosoftwalma
rt??????
36
EXCELLENCE. INNOVATE. OR. DIE.
37
I am often asked by would-be entrepreneurs
seeking escape from life within huge corporate
structures, How do I build a small firm for
myself? The answer seems obvious Buy a very
large one and just wait. Paul Ormerod, Why
Most Things Fail Evolution, Extinction and
Economics
38
It is not the strongest of the species that
survives, nor the most intelligent, but the one
most responsive to change. Charles Darwin
39
try things.
40
We made mistakes, of course. Most of them were
omissions we didnt think of when we initially
wrote the software. We fixed them by doing it
over and over, again and again. We do the same
today. While our competitors are still sucking
their thumbs trying to make the design perfect,
were already on prototype version 5. By the
time our rivals are ready with wires and screws,
we are on version 10. It gets back to planning
versus acting We act from day one others plan
how to planfor months. Bloomberg by Bloomberg
41
Screw. things.Up.
42
Reward excellent failures. Punish mediocre
successes.Phil Daniels, Sydney exec
43
We become who we hang out with 1
44
Measure Strangeness/Portfolio
QualityStaffConsultantsVendorsOut-sourcing
Partners (, Quality)Innovation Alliance
PartnersCustomersCompetitors (who we
benchmark against) Strategic Initiatives
Product Portfolio (LineEx v. Leap)IS/IT
ProjectsHQ LocationLunch MatesLanguageBoard
45
Diverse groups of problem solversgroups of
people with diverse toolsconsistently
outperformed groups of the best and the
brightest. If I formed two groups, one random
(and therefore diverse) and one consisting of the
best individual performers, the first group
almost always did better. Diversity trumped
ability. Scott Page, The Difference How the
Power of Diversity Creates Better Groups, Firms,
Schools, and Societies Diversity
46
Rob McEwen/CEO/Goldcorp Inc./Red Lake
goldSource Wikinomics How Mass Collaboration
Changes Everything, Don Tapscott Anthony
Williams
47
EXCELLENCE. BEDROCK.LEADERSHIP.9Ps.
48
PURPOSE.PASSION.Potential.Presence.Personal.P
ERSISTENCE.PEOPLE. Potent.Positive.
49
People want to be part of something larger than
themselves. They want to be part of something
theyre really proud of, that theyll fight for,
sacrifice for , trust. Howard Schultz,
Starbucks (IBD/09.05)
50
PURPOSE.PASSION.Potential.Presence.Personal.P
ERSISTENCE.PEOPLE. Potent.Positive.
51
Nothing is so contagious as enthusiasm.
Samuel Taylor Coleridge
52
PURPOSE.PASSION.Potential.Presence.Personal.P
ERSISTENCE.PEOPLE. Potent.Positive.
53
The role of the Director is to create a space
where the actors and actresses can become more
than theyve ever been before, more than theyve
dreamed of being. Robert Altman, Oscar
acceptance speech
54
PURPOSE.PASSION.Potential.Presence.Personal.P
ERSISTENCE.PEOPLE. Potent.Positive.
55
25
56
PURPOSE.PASSION.Potential.Presence.Personal.P
ERSISTENCE.PEOPLE. Potent.Positive.
57
You must be the change you wish to see in the
world.Gandhi
58
PURPOSE.PASSION.Potential.Presence.Personal.P
ERSISTENCE.PEOPLE. Potent.Positive.
59
Relentless One of my superstitions had always
been when I started to go anywhere or to do
anything, not to turn back , or stop, until the
thing intended was accomplished. Grant
60
PURPOSE.PASSION.Potential.Presence.Personal.P
ERSISTENCE.PEOPLE. Potent.Positive.
61
Leaders do people. Period. Anon.
62
PARCs Bob Taylor Connoisseur of Talent
63
Leaders SERVE people. Period. Anon.
(Servant Leadership by Robert Greenleaf)
64
Our MissionTo develop and manage talentto
apply that talent,throughout the world, for the
benefit of clientsto do so in partnership to
do so with profit.WPP
65
PURPOSE.PASSION.Potential.Presence.Personal.P
ERSISTENCE.PEOPLE. Potent.Positive.
66
"The reasonable man adapts himself to the world.
The unreasonable one persists in trying to adapt
the world to himself. Therefore, all progress
depends upon the unreasonable man. GB Shaw,
Man and Superman The Revolutionists'
Handbook.
67
PURPOSE.PASSION.Potential.Presence.Personal.P
ERSISTENCE.PEOPLE. Potent.Positive.
68
The greatest dangerfor most of usis not that
our aim istoo highand we miss it,but that it
istoo lowand we reach it.Michelangelo
69
PURPOSE.PASSION.Potential.Presence.Personal.P
ERSISTENCE.PEOPLE. Potent.Positive.
70
Excellence can be obtained if you ... care
more than others think is wise ... risk more
than others think is safe ... dream more than
others think is practical ... expect
more than others think is
possible. Source Anon. (Posted _at_ tompeters.com
by K.Sriram, November 27, 2006 117 AM)
71
"Life is not a journey to the grave with the
intention of arriving safely in one pretty and
well preserved piece, but to skid across the line
broadside, thoroughly used up, worn out, leaking
oil, shouting GERONIMO! Bill McKenna,
professional motorcycle racer (Cycle magazine
02.1982)
72
Ger-on-i-mo!