A Partnership of the

1
Public Library Standards

• A Partnership of the
• Indiana Public Library Association
• Indiana Library Trustee Association
• Indiana State Library

2
Why Are We Here?

• Public Library Standards have not been revised
  since 1997.
• Provide new and meaningful tiered standards to
  assist libraries in serving patrons and
  establishing service expectations.
• Seek your feedback as the Public Library
  Standards Review Committee develops revised
  standards.

3
What is Todays Process?

• Review the draft framework of the proposed
  standards.
• Respond to questions for clarification
• Each location will be asked to provide feedback
  and flesh out suggested tiered levels for
  specific standards
• Report back initial suggestions from the groups.
• Everyone gets homework due Friday, May 1.
• Note Todays PowerPoint presentation is posted
  on the State Librarys website.

4
Why Library Standards?

• IC 4-23-7.1-11     Sec. 11. (a) The board, with
  the advice of the advisory council, shall
  establish operating standards and rules for
  libraries eligible to receive funds, either
  federal or state, under the provisions of any
  program for which the Indiana state library is
  the administrator. The Indiana state library
  shall monitor libraries eligible to receive funds
  or receiving funds to ascertain whether or not
  the standards and rules are being met.

5
Mission of the Committee

• Update and establish meaningful standards for
  Indianas public libraries to provide service
  level expectations to Indianas served residents.
• Provide an opportunity for libraries to provide
  varied levels of service to their community while
  meeting or exceeding standards.

6
Committee Members

• William Bruce, ILTA, Vigo County
• Marsha Ford, ILTA, Lawrenceburg
• John Leavitt, ILTA, Nappanee
• Laura Bramble, IPLA, Indianapolis-Marion County
• Dave Eisen, IPLA, Mishawaka-Penn-Harris
• Janelle Graber, IPLA, Eckhart
• Susan Miller, IPLA, Bedford
• Nick Schenkel, IPLA, West Lafayette
• Jake Speer, Indiana State Library
• Wendy Knapp, Indiana State Library
• Jim Corridan, Indiana State Library
• Roberta Brooker, Indiana State Library, Ex-Officio

7
Draft Standards (rev.)

• The library must operate in compliance with
  Indiana laws, including the Public Library Law,
  the Indiana Library and Historical Department
  Law, and other Indiana laws that affect municipal
  units.
• The library board is responsible for hiring a
  full-time library director with the education and
  experience required by the librarian
  certification rule. The library shall hire
  library employees in compliance with the
  librarian certification rule (590 IAC 5).

8
Governance (rev.)

• The library board and director shall maintain
  their separate functions as follows
• The board is responsible for governance and
  policy.
• The director is responsible for administration.
• With the advice and recommendations of the
  library director, the library board shall
• classify employees
• adopt schedules of salaries
• adopt the proposed library budget and
• adopt library policies.
• Deleted prescribe duties of employees

9
Personnel Policies (rev.)

• The library must comply with federal laws
  affecting employment practice. The library shall
  have written personnel policies and procedures.
  Written personnel policies and procedures must
  address at least the following
• (1) Employment practices, such as
• (i) recruitment
• (ii) selection
• (iii) appointment
• (2) Personnel actions
• (3) Salary administration
• (4) Employee benefits
• (5) Conditions of work
• (6) Leaves

10
Library Trustees (rev.)

• The Indiana state library will provide
  orientation materials to new library board
  trustees and training materials to all library
  trustees and directors annually. The library
  board shall follow the principles discussed in
  approved and current Indiana state library
  publications.
• The library shall have written by-laws that
  outline its purpose and its operational
  procedures and address conflicts of interest
  issues. The by-laws shall be reviewed at least
  every three years. A copy of the by-laws shall
  be submitted to the Indiana state library. All
  amendments to the by-laws which have been adopted
  by the board in each year shall be submitted with
  the library's annual report.

11
Long-Range Plan (rev.)

• With the advice and recommendation of the library
  director, the library board shall adopt the
  following written plans and policies
• Collection development
• Principles of access to all library materials and
  services.
• A long-range plan of service for up to five (5)
  years. The plan, updates, and revisions must be
  filed with the Indiana State Library. At a
  minimum, the plan shall include the following
• A statement of community needs and goals.
• Measurable objectives and service responses to
  the community needs and goals and a regular
  assessment of strengths, weaknesses,
  opportunities, and threats.
• A method for periodic review and evaluation.
• Financial resources.
• Collaboration with other public libraries.
• Collaboration with other community partners

12
Technology Plan (rev.)

• A technology plan of service for three (3) years.
  The plan, updates, and revisions must be filed
  with the Indiana State Library. At a minimum,
  the plan shall include the following
• Goals and realistic strategy for using
  telecommunications and information technology
• A professional development strategy
• An assessment of telecommunication services,
  hardware, software, and other services needed
• Financial resources
• An ongoing evaluation process
• An automation plan which conforms to national
  cataloging standards

13
Facilities (same)

• All newly constructed and existing library
  facilities (central buildings and branches) must
  be in compliance with local, state, and federal
  building, health and safety codes.
• The library must comply with provisions of the
  federal Americans with Disabilities Act to make
  its physical and digital services available to
  everyone.

14
Library Services (same)

• Acquisition, organization, and loan of print,
  audiovisual, digital, and other collections.
• Availability of general collections to the public
  during regular library hours of operation.

15
Collections (new)

• A library expending at least XX of the
  equivalent of its operating expenditures and at
  least X.XX per capita for library collections
  shall meet minimum standards for collections.
• A library expending the equivalent of XX of its
  operating expenditures and at least X.XX per
  capita for library collections shall meet
  enhanced standards for collections.
• A library expending the equivalent of XX of its
  operating expenditures and at least X.XX per
  capita for library collections shall meet
  excellent standards for collections.

16
Communications (rev.)

• The library will provide the following means of
  communication with the public
• A telephone listed in the library's name
• An answering machine, voicemail, or other similar
  technology to provide operating hours of the
  library
• An email address listed on the library's website,
  
• A photocopier will be made available to the
  public.

17
Website (new)

• A website to include
• Hours of operation, physical address and map for
  each location, phone and email address
• Electronic resources provided free of charge to
  the citizens of Indiana by the State of Indiana,
  e.g. INSPIRE
• Public service policies adopted by the library
  and
• the library's online public access catalog

18
Library Lending (rev.)

• Interlibrary loan free of charge (other than
  reimbursement for actual photocopy and postage or
  freight costs), and lend materials through at
  least one of the following
• statewide reciprocal borrowing program
• OCLC Resource Sharing
• Evergreen Indiana
• Local reciprocal borrowing with at least one
  other public library district.

19
Delivery Services (rev.)

• Participate in the statewide delivery service
  provided by the Indiana state library with the
  following frequency

Minimum/ Basic Exceeding/ Enhanced Exceptional/ Exemplary
Class A Library X days/week X days/week X days/week
Class B Library X days/week X days/week X days/week
Class C Library 1 day/week X days/week X days/week
20
Reference Services (rev.)

• provided by a qualified individual holding the
  appropriate librarian certificate for the
  position.
• knowledge of and access to reference materials,
  including INSPIRE

21
Childrens Services (rev.)

• designate one or more staff to serve at least
  part-time as a children/young adult services
  librarian.
• Exceeding/Enhanced one full time staff member
  designated as a children's services librarian
• Exceptional/Exemplary one full time staff
  member designated as a children's services
  librarian and one full time staff member
  designated as a young adult librarian
• a collection of materials for children, parents,
  and caregivers,
• space designated in the library for children's
  services
• provide an annual summer reading program

22
Library Programming (rev.)
Minimum/ Basic Exceeding/ Enhanced Exceptional/ Exemplary
All Public Libraries Average X programs every X week(s) per building totaling at least XX programs per year and offer X programs for every 1000 people served per year. Average X programs every X week(s) per building totaling at least XX programs per year and offer X programs for every 1000 people served per year. Average X programs every X week(s) per building totaling at least XX programs per year and offer X programs for every 1000 people served per year.
23
Special Services (rev.)

• Provide access to large print books, Braille
  books, books on tape, and enhanced media to
  patrons who are unable to read regular print,
  because of a visual or a physical disability.

24
Integrated Library System (new)

• An Integrated Library System with an Online
  Public Access Catalog available on the library's
  website.

25
Public Access Computers (rev.)

• with a minimum Internet connection speed of 1.5
  Mbps per site
• to all persons regardless of residency, so long
  as such use would not violate any laws or other
  legally binding prohibitions imposed upon the
  person, including, but not limited to, fines owed
  to the library.

26
Minimum /Basic Exceeding/ Enhanced Exceptional/Exemplary
Class A and B Public Library 1 Public Access Computers connected to the Internet per XXXX served. Wireless Internet access for patrons in at least one location. 1 Public Access Computers connected to the Internet per XXXX served or a minimum of 2 whichever is greater. Wireless Internet Access in at least one location and a scanner for patrons. 1 Public Access Computers connected to the Internet per XXXX served or a minimum of 2, whichever is greater. Wireless Internet access in all public locations and a scanner for patrons.
Class C Public Library 1 Public Access Computers connected to the Internet per XXXX served or minimum of 2, whichever is greater. 1 Public Access Computers connected to the Internet per XXXX served or a minimum of 2 whichever is greater. Wireless Internet Access in at least one location and a scanner for patrons. 1 Public Access Computers connected to the Internet per XXXX served or a minimum of 2, whichever is greater. Wireless Internet access in all public locations and a scanner for patrons.

• The library shall have a base level of technology
  consisting of at least one staff computer with
  office software and operating systems, connected
  to the internet and a printer. Public access
  computers shall be connected to the Internet and
  printers as detailed on the left

27
Purging Patron Files (new)

• The library will purge unused library patron
  cards at least once every three years, deleting
  those patrons who have not used the card in the
  last three years and do not owe fines or fees to
  the library.

28
Library Hours - (rev.)

• Hours of service shall be provided to allow the
  greatest possible access for the community as
  follows for each public library system. Using
  the definitions provided ("Evening hours" mean
  the hours the library is open until at least 800
  p.m. "Weekend day" means the library is open at
  least four (4) hours per day on Saturday or
  Sunday), hours open is calculated by taking the
  total unique hours the district is open for
  regular public service Below are the standards
  for hours and service days

29
Library Hours Table
Minimum/ Basic Exceeding/ Enhanced Exceptional/ Exemplary
Class A Libraries XX hours per week, X evening(s), X weekend day(s) XX hours per week, X evenings, X weekend days or XX hours per week, X evenings, X weekend day(s) XX hours per week, X evenings, X weekend days or XX hours per week, X evenings, X weekend day(s)
Class B Libraries XX hours per week, X evening(s), X weekend day(s) XX hours per week, X evenings, X weekend day(s) XX hours per week, X evenings, X weekend days or XX hours per week, X evenings, X weekend day(s)
Class C Libraries XX hours per week, X evening(s), X weekend day(s) XX hours per week, X evening(s), X weekend day(s) XX hours per week, X evenings, X weekend days or XX hours per week, X evenings, X weekend day(s)
30
Continuing Education (rev.)

• The library shall provide support for continuing
  education for staff and trustees.

31
Annual Report (rev.)

• The library shall file with the Indiana state
  library by February 1 of each year an annual
  report for the preceding calendar year, in the
  form prescribed by the Indiana state library. Any
  falsification of statements certifying which
  standards have been met shall result in the
  library being required to return to the Indiana
  state library any state or federal funding that
  was received. Included in the report shall be
• a statement certifying which standards have been
  met, including a statement outlining the
  library's intention and specific measures planned
  to reach the remaining requirements not met at
  that time.
• statistics of public service units including door
  count, program attendance, meeting room usage,
  website hits, online database usage, aggregated
  internet usage, reference, and circulation.

32
Whats Next?

• Are there additional standards that should be
  established?
• What are the next steps?
• Committee will take todays feedback and review
  the proposed draft
• When the homework is returned to ISL, the
  committee will review it and other feedback and
  develop specific metrics for the standards.
• Time frame Hope to have the next draft
  available by the end of May for comment, with a
  goal of having ILHB review them by June 30, 2009.