SmartOffice New Products Overview

1
SmartOffice New Products Overview

• SmartOffice Product Managers

2
Agenda

• Base and Framework
• Agency Management
• SmartCommissions
• SmartWholesaler
• SmartLeads
• SmartRecruiting
• SmartInvestments
• Integrations
• Outlook and Notes Integration

3
Base System and Framework

• Julie Hanson and Alena Tenreiro
• Product Managers

4
Framework

• Framework is the underlying services and
  technology
• Main Improvements
• Technology Updates
• Results in performance and stability improvements
• Enhanced queries
• Code profiling
• On Access validation reduces the need to
  validate after electronic downloads

5
Base System

• Base System - No module required
• User Roles and Licenses
• General
• SmartPad
• Data Import
• Letters and Correspondence
• Record Merges
• Spreadsheets
• Calendar and Activities
• Reporting
• PDF reports
• Enhanced Dynamic Reporting capabilities

6
SmartOffice for Agency Management

• Kandace Hager and John Pattison
• Product Managers

7
SmartCaseManager

• A Comprehensive Solution
• Built for front and back office management
• Reduce cost, increase productivity
• Efficient new business processing
• Seamless Integrations and Automations
• Pending Case Downloads
• Carrier and Plan Downloads
• Service Provider Integration
• Advisor Tracking
• Fully Integrated with Reporting, Commission
  Tracking and Marketing functionalities.
• Drive your business from every angle

Pending Case Underwriting Workflow
Informal Application
Pending Case
Inforce Policy
8
New Features and Highlights

• New Features in 5.1
• Production Dashboard
• Case Manager Reassignment
• Modifiable PCM Table Merge Codes
• Refined Carrier and Plan downloads
• Service Provider Requirement Status added to
  Follow Up spreadsheet
• Highlights
• Weekly Status Sheet
• Mass Correspondence directly from PCM
• Advisor Request Tracking
• SmartView for Advisors

9
SmartOffice for Commission Processing

• Sherri Schultze
• Product Manager

10
Two concepts of Commission Processing

• Commission Carrier Interface
• Report only feature that displays data received
  directly from Insurance Carriers Commission
  Systems via an ACORD XML data feed.
• Commission Tracking System
• A full commission tracking and reconciliation
  process. Taking data in multiple formats and
  reconciling it against expected commissions
  calculated during case processing.

11
Customers
Carrier Interface Commission Tracking
Corporate offices can electronically send the transaction data while the bank handles the EFT Out-brokerage departments of a Carrier can track commission received via other companies and process payments for captive advisors
Banks can electronically receive transaction data for tracking purposes Banks can reconcile expected vs. received and are given the ability to pay internal advisors, branch managers or referral advisors
BGA / Distributor can electronically receive both advisor and override commission transactions BGA / Distributor can reconcile and pay parties such as internal advisors, supervisors or marketing managers.
Advisors can utilize the data received via this interface for reference to verify they were paid Advisors can reconcile the receipt of payments from Carriers, BGAs, Broker Dealers or Banks.
12
SmartOffice for Wholesalers

• Wholesaler Management
• Joseph Yang
• Product Manager

13
Challenges for Wholesalers

• Coordinating Internal/External Wholesalers and
  Home Office
• Communication and reporting
• Staying competitive
• Relationship building
• Value added services
• Dealing with high turnover rate of producers
• Signing new distributors
• Recruiting top producers
• Territory Reassignment

14
Can your office do this?

• Do you have the ability to see up line and down
  line?
• Do you have the capability of marketing?
• Do you have pipeline management?
• Do you have the ability to track calls,
  appointments and notes?
• Do you have the ability to take your calls,
  appointments and notes on the road?
• Can you see PCM for your distributors?
• How are the production numbers reported?
• Are the production numbers viewable by territory,
  sales rep, line of business (LOBs), sales
  channel, etc.?
• Is there visibility for management to see how
  well a wholesaler is doing?
• Can wholesaler see how well a producer/firm is
  doing?
• How much time and material cost does wholesaler
  spend versus the amount of production?

15
Report - Branch Offices By Region (California)
Sales Manager users
Wholesaler users
Bank Sales Executive users
Branch Manager users
16
SmartLeads

• Leads Tracking
• Joseph Yang
• Product Manager

17
Customer Challenges

• Orphan policy issues
• Lead assignment
• Lack of automation in the process
• Cannot track progress of leads
• No feedback from advisor
• Leads not serviced in time (cold leads)
• Agents just sit on leads
• Cannot generate real time reports

18
Benefits SmartLeads Tracking Module

• Save time by automating the assignment of Leads
• Track assigned Leads through the Sales Cycle
• Real Time Feedback
• Create Powerful Management Reports
• Seamless Integration with other SmartOffice
  Modules

19
Currently in Production
2

1. Revocation
2. Disposition Status
3. Address Correction
4. Enrichment Request
5. Opt In / Out (vacation)

20
SmartRecruiting

• Recruitment Tracking Module
• Michael Grubb
• Product Manager

21
Industry Wide Challenges

• Retention

Industry-wide crisis. 75 of advisors leave
within three years.
Cost
30,000 to recruit, hire, and train a candidate.
Visibility and Best Practices
They dont work if you dont use them.
22
Challenges and Solutions

• What we often find

• What we can provide

• Lack of Process Definition/Repeatability

• Enforce best practices

• Visibility

• Maintain visibility into pipeline flow across
  hierarchy

• Lack of flow control

• Keep the pipeline full (marketing)
• Actively manage the flow

• Unpredictability

• Understand/predict seasonality
• Discover where the best advisors come from

23
Managing the Recruiting Pipeline
Recruiting Process Step 1
Step 2
Step 3
Step 4
Provides Process Definition Pipeline
Visibility Best Practices
Workflow Integration with Advisor
Module Calendar Dynamic Reports / Excel
24
SmartInvestments

• Investment Tracking Module
• Amy Hii
• Product Manager

25
Key Benefits Features

• Data Feeds
• Integrations
• Asset Allocations
• Performance Measurement
• Reports, Reports, Reports!!!
• Client Access 24-7

26
Whats New and Exciting?

• DataXchange 2.0
• DST FanMail, Pershing, NFS, PFPC
• Morningstar Export
• Export multiple accounts positions for multiple
  contacts and households
• Asset Allocations
• Variable Products from Policy are included in
  calculations
• How much is out of balance in Dollar Amount
• Performance Measurement
• GIPS Calculations
• Corporate Actions
• Merger/Acquisitions, Stock Splits, Spin-offs
• Reports PDF Reports, Performance Reports

27
Integrations with SmartIntegrator

• Carolyn Carrasco
• Product Manager

28
Integration Goals

• Meet user needs
• Seamless integration
• Requires little or no training
• Easy to deploy
• Reasonable time frame and cost effective

29
Integrations with SmartIntegrator

• Current
• Financial Profiles
• Intellisys
• Laser App
• Coming Soon
• Quik! Forms
• EbixLife
• PaperClip
• LaserFiche

30
Integration with Outlook and Lotus Notes

• Carl Besaw
• Product Manager

31
Whats New in SmartOffice 5.1?

• SmartMail for Outlook/Lotus Notes
• Post Subject or Body of E-mail
• Display previously posted messages
• Improved integration with SmartCaseManager Module
• SmartLink for Outlook/Lotus Notes
• Major performance improvements
• More Setup Options
• Preview Only Synchronization
• Synchronization Reports
• Resolve Conflicts after Synchronization
• SmartLink for Intellisync
• Compatible with Mobile Devices
• Ready for Beta

32
QA
33
SmartOffice New Products Overview

• SmartOffice Product Managers