DIMENSIONS OF QUALITY ASSURANCE

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DIMENSIONS OF QUALITY ASSURANCE IN HIGHER
EDUCATION AND CHALLENGES OF FUTURE
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SEQUENCE OF PRESENTATION

• Introduction
• QA systems
• Quality assurance in Pakistan
• QA system Instrumental approach
• Performance evaluation criteria for HEIs
• Self Assessment report
• Quality Policy
• Quality Objectives
• Conclusion

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INTRODUCTION

• Quality in education is multifaceted,
  multidimensional, complex and dynamic positive
  concept
• A discipline to ensure that university standards
  ,processes and procedures are appropriate and
  effectively implemented
• QA is a systematic approach that monitors,
  evaluates and provides interactive feed back

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INTRODUCTION

• Total commitment to customer satisfaction through
  continuous improvement and innovation is a
  prerequisite

QUALITY NECESSARY INVOLVES A CHANGE FROM CURRENT
TO AN IDEAL STATE
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SYSTEMS FOR QA

• System is based on hypothesis that every one in
  institute has responsibility for maintaining and
  enhancing the quality of student
• Requires commitment, time, effort and willingness
  of every one in institute
• Establishment of QA system in higher education
  institutes is requirement of time

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SYSTEMS FOR QA

• Four contemporary approaches for effective
  quality assurance systems
• (a) Peer review evaluation
• (b) Assessment and outcome
• (c) Total quality management
• (d) Accountability and performance indicator

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QA AROUND THE WORLD

• QA was introduced in UK universities in 1992 with
  three major components ,ie quality audit,
  teaching quality assessments and research
  assessment exercise
• QA system in Australian higher education
  institutes is multidimensional, comprising of
  different factors including internal processes,
  self assessment, performance and students
  feedback
• Hong Kong universities followed QA system in 1993
  with major focus on curriculum design, outcomes
  assessment and resource provision

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QA AROUND THE WORLD

• Malaysia higher education quality system is based
  on evaluations of academic programs, quality of
  learning opportunities , institutional capacity
  and management of standards
• QA system in universities of Pakistan was
  introduced in 2003 with a slow pace in a phased
  manner to get full benefits of this program

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QA IN PAKISTAN

• Quality assurance program of HEC in Pakistan
  comprised of three major components
• (a) Development of criteria and standards for
  various quality parameters in higher education
• (b) Development of processes and capacity
  building to ensure implementation of these
  criterias

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QA IN PAKISTAN

• (c) To develop a system to arrange regular
  internal and external audit
• HEC has established Quality Enhancement Cells in
  84 public and non public sector universities of
  Pakistan

INSTRUMENTAL APPROACH TO QUALITY ASSURANCE IS
USED WIDELY IN HIGHER EDUCATION INSTITUTIONS
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INSTRUMENTAL APPROACH

• Quality assurance begins by stating mission and
  objectives of higher education institutes
• Mission must be consistent with national
  objectives
• Mission statement must be consistent with
  objectives, laws and aspiration of nation

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INSTRUMENTAL APPROACH

• Identification of different functions to fulfill
  the mission of university and facilities
• Setting up of qualitative and quantitative
  performance parameters
• Establishment of quality assurance management
  system to achieve objectives

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INSTRUMENTAL APPROACH

• Establish quality audit system

QUALITY ENHANCEMENT CELL ESTABLISHED AT AIR
UNIVERSITY SINCE JULY 2010
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HEC CRITERIA FOR HEIs

• Program mission ,objectives and outcomes
  (criterion 1)
• Curriculum design and organization (criterion 2)
• Laboratories and computing facilities (criterion
  3)
• Student support and advising (criterion 4)
• Process control (criterion 5)
• faculty (criterion 6)
• Institutional facilities (criterion 7)
• Institutional support (criterion 8)

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PROGRAM SELF ASSESSMENT

• Self assessment is a an assessment
  conducted by the institution to assess whether
  programs meet their educational objectives and
  outcomes with the purpose to improve programs
  quality and enhancing students learning

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OBJECTIVES OF SELF ASSESSMENT

• To improve and maintain academic standards
• Enhance students learning
• Verify that the existing programs meet their
  objectives and institutional goals
• Provide feedback for quality assurance of
  academic programs

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• PROGRAM TEAMS
• It is the back bone of entire Self Analysis
  Report (SAR) activity and explained as follow
• (a) A group of officials
• (b) nominated by head of institute or department
• (c) Responsible for actual working of SAR
• (d) A contact group during the period of
  assessment
• Desired skills
• (a) Motivated and willing to work for quality
  improvement
• (b) Having good drafting and analytical skills
• (c) with excellent command over written
  communication

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INTERNAL ASSESSMENT PROCEDURE
QEC initiates Assessment one semester prior to
the assessment through the dean.
Department forms Program Team that will be
responsible for preparing Self Evaluation.

QEC reviews the Documentation within one month
No
Is Self Assessment Report Complete
Yes
VC/Dean QEC forms Assessment Team in consultation
with the dean based on the recommendation of QEC
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QEC plans and fixes Assessment Team visit
Assessment Team conducts assessment and presents
its findings to QEC, Dean, Performance Team and
Dept. Faculty
QEC submits an executive summary to V.C.
Department prepares implementation plan summary
Follow- up of the implementation plan by QEC
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Assessment Results Implementation Plan Summary
AT Finding Corrective Action Implementation Date Responsible Body Resources Needed
1
2
3
4
5
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Chairman and Deans comments with name and signature
QEC comments with name and signature
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QUALITY POLICY

• Air University will serve the community and
  meet the challenging needs of national and
  international market by providing quality higher
  education through effective and efficient quality
  assurance system underpinned by quality teaching,
  learning and research. University will also
  inculcate ethical values in students through its
  programs to become better citizens.

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MISSION STATEMENT

• To achieve excellence in teaching and research
  for producing graduates with sound professional
  knowledge, integrity of character, a keen sense
  of social responsibility and a passion for life
  long learning. The university shall stand
  committed to creating an environment conducive
  for attracting the best students, faculty and
  supporting staff for contributing to development
  of prosperous, peaceful and enlightened society

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VISION STATEMENT

• Air University aspires to be among the
  leading national universities, excelling in
  teaching, learning ,research, innovation and
  public service.

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OBJECTIVES OF POLICY

• Main objectives
• (a) To provide guidance in development and
  implementation of internal and external quality
  assurance procedures and practices.
• (b) To ensure that quality of academic programs
  at Air University meet standards expected by all
  stake holders
• (c) To ensure that graduates have attained
  skills and knowledge through academic programs
  that is valued by stake holders.
• (d) To facilitate development of a culture of
  continuous quality improvement to achieve
  academic excellence and ethical values.
• (e) To assist in maintaining and developing
  quality of academic programs through enhanced
  support processes.

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GUIDING PRINCIPLES

• Guiding Principles
• (a) Principle 1- Holistic approach.
• (b) Principle 2- Based on self assessment
• (c) Principle 3- Quality teaching, learning,
  research, innovations and public services
  are essential to the university vision and
  mission .
• (d) Principle 4- planning framework
• (e) Principle 5- Improvement focus .

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IMPLEMENTATION COMMITTEE

• The Vice Chancellor shall oversee the
  implementation of policy. Following will be
  members of committee.
• (a) Vice Chancellor
• (b) Senior Dean
• (c) DG IAA
• (d) Dean Faculty of Administrative sciences
• (e) Dean( acting) Faculty of social sciences
• (f) Chair Dept of Electrical engineering
• (g) Chair Dept of mechatronics engineering
• (h) Chair Dept of Mechanical and Aerospace
  Engineering
• (J) Chair Dept of Avionics engineering
• (k) Chair Dept of Mathematics
• (l) Chair Dept of computer sciences
• (m) Chair Dept of Physics
• (n) Chair Dept of Humanities
• (O) Director Quality Assurance

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PROGRESS

• Quality Enhancement cell being established at
  University
• Mission and vision statements of university
  finalized
• Mission statements and objectives for each
  program being finalized (in progress)
• HEC would allocate funds for employment of human
  resource and equipment for QEC

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RECOMMENDATIONS

• Implementation of QA system may be done in a
  phased manner
• Monthly meeting may be held under the
  chairmanship of Vice chancellor to view the
  progress and accomplishment of mile stones given
  by HEC
• Proposed mission statements and objectives for
  programs by each department may be deliberated
  and finalized in the next meeting

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CONCLUSION

• Higher education is at cross roads. At one
  end there is high demand for access to higher
  education and at the other quality is questioned,
  in order to survive in competitive world of
  globalization HEIs must pay attention to quality

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• THANKS