Title: Leading in Totally Screwed Up Times 21 May 2001/Master Leadership Seminar
1Leading in Totally Screwed Up Times21 May
2001/Master Leadership Seminar
2There will be more confusion in the business
world in the next decade than in any decade in
history. And the current pace of change will only
accelerate.Steve Case
3In 25 years, youll probably be able to get the
sum total of all human knowledge on a personal
device.Greg Blonder, VC was Chief Technical
Adviser for Corporate Strategy _at_ ATT Barrons
11.13.2000
4We are entering an era of no limits, with
nothing to brake the cascade of human
intelligence unleashed by the Information Age.
The Web essentially allows all the brains on
earth to communicate and share insights in real
time, around the globe, all the time.Jeffrey
Young, Cisco Unauthorized
5lt1000A.D. paradigm shift 1000s of years1000
100 years for paradigm shift1800s gt prior 900
years1900s 1st 20 years gt 1800s2000 10 years
for paradigm shift 21st century 1000X tech
change than 20th century (the Singularity, a
merger between humans and computers that is so
rapid and profound it represents a rupture in the
fabric of human history)Ray Kurzweil, talk
april2001
6CEOs appointed after 1985 are 3X more likely to
be fired than CEOs appointed before 1985Warren
Bennis, MIT Sloan Management Review
7The Internet is not going away but flawed
business models are. fool.com
8The corporation as we know it, which is now 120
years old, is not likely to survive the next 25
years. Legally and financially, yes, but not
structurally and economically.Peter Drucker,
Business 2.0 (08.00)
9Most of our predictions are based on very linear
thinking. Thats why they will most likely be
wrong.Vinod Khosla, in GIGATRENDS, Wired
04.01
10 Nuts!
11The Fantastic Fifty
121. Great Leaders on Snorting Steeds Are Important
but Great Managers (Type I) are the Bedrock of
Organizations that Perform Over the Long Haul.
132. But Then Again, There Are Times When This
Cult of Personality (Type II) Stuff Actually
Works!
143. Find the Businesspeople! (Type III)
15The Golden Triangle (1) Creator-Inventor-Visionar
y (2) Talent Fanatic (3) Inspired Profit
Mechanic.
16Project Team Golden Triangle(1)
Champion-Maniac. (2) Implementer-Pol. (3)
Schedule Budgets Fanatic.
174. Leadership Mantra 1 IT ALL DEPENDS!
185. The Leader Is Rarely/Never the Best Performer.
196. Leaders LOVE the MESS!
207. Leaders Groove on AMBIGUITY!
218. LEADERS DO!
22We are in a brawl with no rules.Paul Allaire
23S.A.V.
24The Kotler Doctrine1965-1980
R.A.F.(Ready.Aim.Fire.)1980-1995
R.F.A.(Ready.Fire!Aim.)1995-????
F.F.F.(Fire!Fire!Fire!)
25 ISOE 1 A Bias for Action
26I dont know.Karl Weick
27The leader who says I dont know essentially
says that the group is facing a new ballgame
where the old tools of logic may be its undoing
rather than its salvation. To drop these tools is
not to give up on finding a workable answer. It
is only to give up on one means of answering that
is ill-suited to the unstable, the unknowable,
the unpredictable. To drop the heavy tools of
rationality is to gain access to lightness in the
form of intuitions, feelings, stories,
experience, active listening, shared humanity,
awareness in the moment, capability for
fascination, awe, novel words and empathy. -
Karl Weick
28Weick IUncertainty will be based less on
insufficient facts and more on insufficient
questions.There will be fewer experts and more
novices.There will be more of a premium on
stating in motion than on detaching and
reflecting.There will be more migration of
decisions to those with the expertise to handle
them, and less convergence of decisions on people
entitled by rank to make them.
29Weick IIThere will be fewer attempts to capture
the big picture and more attempts to capture the
big story, with its ongoing, dynamic plot.There
will be more focus on updating and plausibility
and less on forecasting and accuracy.There will
be more improvisation and fewer routines.There
will be more humility and less hubris.Source
The Future of Leadership, Warren Bennis et al.
309. Leaders DELIVER!
3110. LEADERS FOCUS!
32Priority 1
33To Dont List
3411. Leaders Win Through LOGISTICS!
3512. Leaders Know POWERLESS IS COOL!
36THE IDEA4Fs Find a Fellow Freak Faraway
37Worlds Biggest Waste Selling Up
38Heart of the MatterF2F!/K2K!/1_at_T/R.F.A.Frea
k to Freak/Kook to Kook/One at a Time/
Ready.Fire!Aim.
39Opportunity ALWAYS Knocks VFCJ
StrategyVolunteer For Crappy Jobs
40Is It The Oh-Hell-I-Wish-It-Were-Over
Memorial Day picnicor The First Annual
Seriously Kewl Celebration of Our Incredible
Staff
41Is It Wrestle the damn Safety Manual into line
with the ridiculous new OSHA Regs?Or A
stealth opportunity to address the War for Talent
via a thoroughgoing review of how safety and
environmental issues contribute to making this a
Great Place to Work?
42Reframers RulesRule 1 Never accept an
assignment as given! (Please.)Rule 2 Youre
never so powerful as when you are
powerless!Rule 3 Every small project
contains the entire enterprise DNA!
43 BOTTOM LINEThe Enemy!
44Joe J. Jones 1942 2001 HE WOULDA DONE
SOME REALLY COOL STUFF BUT HIS BOSS
WOULDNT LET HIM!
45Characteristics of the Also ransMinimize
riskRespect the chain of commandSupport the
bossMake budgetFortune, article on Most
Admired Global Corporations
46The greatest dangerfor most of usis not that
our aim istoo highand we miss it,but that it
istoo lowand we reach it.Michelangelo
4713. Leaders Understand the Ultimate Power of
RELATIONSHIPS.
4814. Leaders Wire the Joint!
4915. Leadership Is Improv!
5016. Leaders Trust in TRUST!
5117. Leaders Are Natural EMPOWERMENT FREAKS!
52WOMEN RULE!
53AS LEADERS, WOMEN RULE New Studies find that
female managers outshine their male counterparts
in almost every measureTitle, Special Report,
Business Week, 11.20.00
54The New Economy Shout goodbye to command and
control!Shout goodbye to hierarchy!Shout
goodbye to knowing ones place!
55Womens Stuff New Economy MatchImprov
skillsRelationship-centricLess rank
consciousnessSelf determinedTrust sensitive
IntuitiveNatural empowerment freaks less
threatened by strong peopleIntrinsic
motivation gt Extrinsic
5618. Leaders FORGET!/Leaders DESTROY!
5719. Leaders Are Terrified of Fighting the Last
War.
58ForgetgtLearnThe problem is never how to get
new, innovative thoughts into your mind, but how
to get the old ones out.Dee Hock
59The New Ge WayDYB.com
60The Gales of Creative Destruction29M -44M
73M4M 4M - 0M
61RM A lot of companies in the Valley fail.RN
Maybe not enough fail.RM What do you mean
by that?RN Whenever you fail, it means
youre trying new things.Source Fast Company
62Forbes100 from 1917 to 1987 39 members of the
Class of 17 were alive in 87 18 are in 87
F100 the 18 F100 survivors underperformed the
market by 20 just 2 (2), GE Kodak,
outperformed the market from 1917 to 1987.SP
500 from 1957 to 1997 74 members of the Class of
57 were alive in 97 12 (2.4) of 500
outperformed the market from 1957 to
1997.Source Dick Foster Sarah Kaplan,
Creative Destruction Why Companies that Are
Built to Last Underperform the Market
6320. BUT Leaders Have to Deliver, So They Worry
About Throwing the Baby Out with the
Bathwater. Lifes a Bitch.
6421. Leaders HONOR THE ASSASSINS in Their
Organizations!
6522. Leaders HIRE a Critical Mass of
ASSASSINS!
66QCC/Quick Culture ChangeHire Weird Promote
DeepRule of Three (3 Critical Mass)
67Nassers Triad The Internet Is the New Job
1Brian Kelley, 40, head of global sales and
service (GE appliances) first non-car guy in
the jobKaren Francis, 38, eBusiness czar (Olds
brand boss)Marv Adams, 43, CIO (Bank Ones IT
infrastructure consolidator) All three are
direct reports
6823. Leaders HANG WITH FREAKS!
69Message TAKE SOMEONE NEW WEIRD TO LUNCH TODAY
OR TOMORROW. Inundate yourself with weird.
70Button-down Org
H.S.D.E. .
- Acquire for market share
- Suck up to biggest customers
- Pursue strategic vendors
- Bigger is better
- Accept assignments as given
- Hire 4.0s from top schools
- Promote when theyve paid their dues
- Appoint a prestigious board
- Hang out with my pals
- R.A.F.
- Be professional at all times/Honor thine elders
- Acquire for innovation
- Partner with cool customers
- Seek out pioneering vendors
- Break it up to refresh
- Reframe all tasks to innovate
- Hire intriguing, wherever
- Promote tomorrow if the work product is weird and
WOW - Appoint an interesting, headstrong board
- Take a freak to lunch today
- F.F.F.
- Stay loose, stay cool/The hell with thine elders
7124. Leaders Make Lotsa Mistakes and MAKE NO
BONES ABOUT IT!
7225. Leaders LAUGH!
73Fail faster. Succeed sooner.David Kelley/IDEO
74Learn not to be careful Photographer Diane
Arbus to her students (Careful The sidelines,
per Harriet Rubin in The Princessa)
7526. Leaders Love to Work with OTHER LEADERS!
76Our strategies must be tied to leading edge
customers on the attack. If we focus on the
defensive customers, we will also become
defensive.John Roth, CEO, Nortel
7727. Leaders Set DESIGN SPECS.
7828. Leaders Know When to CHALLENGE Design Specs!
79DESIGN POWER!
8029. Leaders Dont Create Followers THEY CREATE
LEADERS!
81Just Ask Jack!
8230. When It Comes to TALENT Leaders Dont
Income Average!
83From 1, 2 or youre out JW to Best
Talent in each industry segment to build best
proprietary intangibles EMSource Ed
Michaels, War for Talent (05.17.00)
84Home Depot 7 new growth initiatives (20B to
100B in 5-7 years)Arthur Blank BEST PERSON IN
THE WORLD TO HEAD EACH INITIATIVEE.g. COO of
IKEA to head international expansionEd
Michaels, War for Talent (05.17.00)
85We believe companies can increase their market
cap 50 percent in 3 years. Steve Macadam at
Georgia-Pacific changed 20 of his 40 box plant
managers to put more talented, higher paid
managers in charge. He increased profitability
from 25 million to 80 million in 2 years.Ed
Michaels, War for Talent (05.17.00)
86Message Some people are better than other
people. Some people are a helluva lot better than
other people.
8731. Leaders have MENTORS. Leaders MENTOR.
88Goal of the Year No. 1 Find-Develop-Mentor ONE
Extraordinary Person.CEO, large financial
advisory firm, April 2001
8932. Leaders LOVE RAINBOWS for Pragmatic Reasons.
90Diversity defines the health and wealth of
nations in a new century. Mighty is the mongrel.
The hybrid is hip. The impure, the mélange, the
adulterated, the blemished, the rough, the
black-and-blue, the mix-and-match these people
are inheriting the earth. Mixing is the new norm.
Mixing trumps isolation. It spawns creativity,
nourishes the human spirit, spurs economic
growth and empowers nations.G. Pascal
Zachary, The Global Me New Cosmopolitans and the
Competitive Edge
91Job1 TALENT!
92We have transitioned from an asset-based
strategy to a talent-based strategy.Jeff
Skilling, CEO, Enron
9333. Leaders LOVE the Technology!
94Believe in the Internet MORE THAN EVER.Andy
Grove, Cover quote, Wired (June 2001)
9534. Leaders Out Their PASSION!
96A leader is a dealer in hope.Napoleon
9735. Leaders Know ENERGY BEGETS ENERGY!
98I am a DISPENSER OF ENTHUSIASM!
99EntusiasmatoreWord invented by Silvio
Berlusconi, meaning enthusiast-salesman
100It is impossible to claim that all good teachers
use similar techniques some lecture nonstop and
others speak very little some stay close to
their material and others loose the imagination
some teach with the carrot and others with the
stick. But in every instance, good teachers share
one trait a strong sense of personal identity
infuses their work. Dr. A is really there when
he teaches. Mr. B has such enthusiasm for his
subject. You can tell that this is really Prof.
Cs life. Parker Palmer, The Courage to Teach
10136. Leaders Give RESPECT!
102- It was much later that I realized Dads secret.
He gained respect by giving it. He talked and
listened to the fourth-grade kids in Spring
Valley who shined shoes the same way he talked
and listened to a bishop or a college president.
He was seriously interested in who you were and
what you had to say. - Sara Lawrence-Lightfoot, Respect
10337. LEADERS SHOW UP!
10438. Leadership Is a Performance. BELIEVE IT.
105You must be the change you want to bring about.
10639. Leaders Have a GREAT STORY!
107A key perhaps the key to leadership is
the effective communication of a story.Howard
Gardner Leading Minds An Anatomy of Leadership
10840. Leaders Create BUZZ!
10941. Leaders Give Everyone a CAUSE!
110Create a cause, not a business.
11142. Leaders MAKE MEANING.
112Make Meaning Guide a Discovery Process KW
11343. Leaders Pursue DRAMATIC DIFFERENCE!
1141st Law Mktg Physics OVERT BENEFIT (Focus 1 or
2 gt 3 or 4/One Great Thing. Source 1
Personal Passion)2ND Law REAL REASON TO
BELIEVE (Stand Deliver!)3RD Law DRAMATIC
DIFFERENCE (Execs Dont Get It intent to
purchase 100 unique 0 to 5)Source
Jump Start Your Brain, Doug Hall
11544. Leaders Focus on the SOFT STUFF!
116Message Leadership is all about love! Passion,
Enthusiasms, Appetite for Life, Engagement,
Commitment, Great Causes Determination to Make
a Damn Difference, Shared Adventures, Bizarre
Failures, Growth, Insatiable Appetite for
Change. Otherwise, why bother? Just read
Dilbert. TPs final words CYNICISM SUCKS.
117Soft Is Hard
118PASSION RULES!
11945. Leaders KNOW They Can Make a Difference!
120A real superstar is mean in a particular way. He
is Michael Jordan or Cal Ripken, greedy for
records and history. Armored and self-contained,
his inner core is a hard knot of physical talent
and fierce will. Nothing penetrates that core,
and anybody or anything that gets too close is
out of his life.Michael Sokolove, The last
Straw
12146. Leaders LISTEN!
12247. Leaders LOVE POLITICS.
12348. Leaders LEARN.
12449. Leaders??? See Below
12550. Leaders Know WHEN TO LEAVE!
126Bottom Line2001
127Have you changed civilization today?Source HP
banner ad
128Lets make a dent in the universe.Steve Jobs
12949
130I. Personal Stuff
131Indefatigableindefatigable courage
love the thrill of the hunt must not have
just a desire to win, but a need to win enjoy
doing things they dont know how to do seek
out discomfort zones in order to gain new
experiences willing to piss people off
LEADERS NEED TO BE THE ROCK OF GIBRALTAR ON
ROLLER BLADES
132You Must Care!Leaders care! The true
definition of leadership is service.
genuinely care Leaders CARE! Leadership
is service. LEADERS SERVE.
133Real!Leaders are living individuals whom
employees can smell, feel, touch their presence
the elevator test Leaders love their work.
That passion is infectious. Its only
business, not personal IT ALWAYS IS PERSONAL.
If you love what you do, it shows. You cannot
fake love and succeed.
134Integrityooze integrity certain things
Ill never do shoulder the unpleasant tasks
135Misc.Know yourself Aware of your impact on
others Have an Honest Coach Take breaks
136II. Tactics
137Sweat the small stuff cultural giveaways the
clean parking lot, etc. Build/Design beats
Design/Build. Ferret out the truth/Find cool
internal sources LEADERS NEVER HEAR THE TRUTH
COMMUNICATE RELENTLESSLY ASK BETTER QUESTIONS
138Hire smart go bonkers have grace make
mistakes love technology start all over
again. Leaders are never afraid to walk away
from business. Leaders select their battles
carefully. A leader must hear the wrong
notes.
139Leaders have a kid alive in them. Leadership
is the PROCESS of ENGAGING PEOPLE in CREATING a
LEGACY of EXCELLENCE. Real leaders dont
always get their way. creative director
140Thank You, 267 FOFC!
141POTUS
142The (Leadership) Perspective from A58.
143KENNEDY. Visionary. Fresh. Lousy pol. Rejuvenated
America. Set the table for LBJ.
144JOHNSON. Great pol. Gutsy pol. (Civil Rights
Act.) (GUTSY pol Visionary?) Sucked into swamp,
uncharacteristically. (Vision-less? Or Who
woulda known?)
145NIXON. Visionary. (Foreign Affairs.) (Pick your
causes Couldnt care less about domestic
stuff.) Fab 2 HAK. Torpedoed by lack of
character. (But ALL POTUSs OBSESSED BY
RE-ELECTION.)
146FORD. Tone Man. (Just what we needed.) No
vision. (Or Tone Vision?) Mediocre pol. Who
cares? (Thank you, Jerry.)
147CARTER. Visionary. (Sorta Negative visions are
well Negative.) Lousy pol.
148REAGAN. (True) Visionary. K.I.S.S. (Benefited
from Carters negativism.) Delegater. Good pol.
(Ron Tip.)
149BUSH I. No vision. Mediocre pol. Calm after RWR.
(Sorta like Ford.) (Wed had enough Vision!)
150CLINTON. Vision. (Thwarted by TCI/The Character
Issue.) (Too much vision health care.) Great
pol. (Billy Newt Show.) (Character hangover
killing Dems in Bush II.) (Legacy CONFUSING.)
151(B-I-G) Lesson Leadership is only simple to
the simple-minded!