Partnerships

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Partnerships

• An example of the benefits of working together

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• Who are we?
• Glen Eira City Council
• HACC Assessment Service and HACC service
  provider.
• May 2014 the Community Care Unit provided 13,900
  hours of support to approximately 2600 Glen Eira
  Residents.
• Service Delivery
• In Home Support (Personal Care, Home Care,
  Shopping, Respite care and social
  connectiveness). Approximately 140 Direct Care
  Workers
• Social Support (Planned Activity Group)
• Delivered Meals
• Property Maintenance

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• Bentleigh Bayside Community Health Service
• Bentleigh Bayside Community Healths Vision is
• Optimal health and well being of our community
  
• Service Delivery
• Variety of group programmes as well as individual
  sessions for older adults, children and families.
  
• Health Promotion, Gamblers Health, Dental and
  Planned Activity Groups.
• Employed are allied health staff including
  Physiotherapists, Occupational therapists,
  Counsellors, Community Health Nurses,
  Podiatrists, Speech Therapists and Dieticians who
  see clients at the centre or in their own homes.
•  

 
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• The Beginning
• Common aim 2010
• Establish a joint approach between the two
  organisations to maximise outcomes for ASM
  clients
• How was this achieved
• Co-location of an Occupational Therapist 1 or 2
  afternoons per week from Bentleigh Bayside
  Community Health Service (BBCHS) into the offices
  of Glen Eira City Council Community Care Unit.
• In 2011 BBCHS allocated ASM physiotherapy
  resources

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• Outcomes
• Improved communication and understanding between
  the agencies
• Communication about clients enhanced by having
  BBCHS staff allocated to the ASM role
• Joint home visits to clients
• Joint approach to complex client issues
• Increased flexibility to respond to clients

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• Establishment of the ASM Working Group resulting
  in new initiatives and shared projects
• Professional relationships strengthened
• Shared knowledge and professional support
• Provision of training by BBCHS staff to Direct
  Care Workers and Program Workers
• Overall Result better outcomes for our clients

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Focus Today Training Provided by BBCHS
Occupational Therapists and Physiotherapist to
Councils Direct Care staff and Planned Activity
Workers
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• Physiotherapy
• Home exercise program
•  
• Training with Direct Care workers
• Goals     
• Encourage clients independence
• Maintain mobility, strength and balance
• Reduce falls
• Enhance socialisation.
•  

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• Training provided
• (small group)             
• Delivery of a home exercise program
• Sit to stand tasks and the use of a 4 wheel
  walker
• Hints and tips in assisting clients with total
  hip  replacements/Moores prosthesis
• Assisting clients with Parkinson's
• (individual)
• Delivery of home exercise program
• On site with client, Direct Care worker and
  Physiotherapist.

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• Occupational Therapy
• Training with Direct Care Workers
• Small group training targeting workers who have
  recently completed the dual Certificate 3 in HACC
  and Disability and Peer Support Workers (senior
  direct care workers)
• ASM approach - focusing on Occupational Therapy,
  the ASM model, PADLS and how to identify when an
  OT assessment might be required for a client.
• Individual Training
• Home visits to provide specific training with a
  Direct Care Worker/s in relation to clients needs

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• Training with Program Workers Planned Activity
  Group
• Goal setting (provided by previous OT)
• Introduction to different eating and drinking
  aids to promote clients independence during
  meals.
• Joint session at planning stage with
  Physiotherapist around enabling clients to
  transfer independently in and out of vehicles,
  sit to stand, minimising transfers and general
  mobility issues.

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• Challenges
• Group size (best undertaken in small groups or
  with the individual worker and the client)
• Changing the mind set of long term Direct Care
  Workers
• Coordinating joint visits between Physio or OT
  with the client and Direct Care Worker at the
  clients home
• Follow up with Direct Care Workers often dont
  see the Direct Care Worker again to ascertain
  whether they have embraced the principles or need
  further support and encouragement

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In our experience partnerships are about
professional relationships that build on
individual and organisational skills resulting
in the best outcome for the client. It is also
about skill sharing which helps to inform and
educate those involved in responding to clients
needs.

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Contact details Anita Brown Occupational
Therapist Bentleigh Bayside Community Health
Service a.brown_at_bbch.org.au Carlie
Tribe Occupational Therapist Bentleigh Bayside
Community Health Service c.tribe_at_bbch.org.au Sue
Nixon Physiotherapist Bentleigh Bayside Community
Health Service s.nixon_at_bbch.org.au Vicki
Woolard In Home Support Coordinator Glen Eira
City Council vwoolard_at_gleneira.vic.gov.au