Overview:

1

• Overview
• Personnel Management
• Presented by
• Denzil Verardo, Ph.D.
• California Performance Review
• August 27, 2004
• cpr.ca.gov

2
Human Capital Crisis

• 34 (or 70,000) state workers are at least 50
  years of age and eligible to retire within 5
  years
• Employees at least 50 years of age will increase
  by 37,000 within the next 5 years, and by another
  34,000 in 10 years
• 68 of the state's current civil service
  workforce are at least 40 years of age

3
Associated Personnel Management Issues

• Personnel System Fragmented and Divided
• Recruitment There is no systematic program to
  recruit the brightest and best state workers

4
Associated Personnel Management Issues
(continued)

• Training The state does not strategically
  invest in improving the knowledge, skills and
  abilities of its workers
• Employee Evaluations are Ineffective There are
  not routine performance evaluations and there are
  not concrete performance goals

5
Solving the Problem

• Fix the Personnel System
• Consolidate and Update State Civil Service
  Classifications

6
Solving the Problem

• Recruitment and Selection
• Establish a Statewide Recruitment Program
• Plan for replacing employees with qualified,
  well-trained and educated workforce
• Thoughtful and intelligent workers are critical
  to the future of good government
• Give workers the skills to do their jobs

7
Solving the Problem

• Focus on Employee Performance
• No Motivation No Results Create a Performance
  Culture in State Service
• Create a Fair and Efficient Employee Discipline
  System

8
Personnel Management

• 19 Issues
• 89 Recommendations
• 3.3 Billion in savings over 5 years

cpr.ca.gov
9
Creating a Customer Friendly Government
I dont know what your destiny will be, but I do
know that the only ones of you that will be truly
happy will be those who have sought and found how
to serve. --Albert Schweitzer
10
Customer Service is a Priority

• Make High Quality Customer Service a high
  priority for all employees in State Service
• Create a Customer Service Framework (Action Plan,
  Written Commitment, Recognition)
• Create a Customer Service Representative
  Classification

11
Californians First

• Make it easier for Californians to access and use
  government services
• State Agencies should make all forms available to
  file Online
• Citizens should be able to pay Drivers License
  Renewal Online
• DMV should implement more and easy electronic
  payment options