Employment Relations Quality Assurance

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Employment Relations Quality Assurance
Stuck in the 20th century? Employment Relations
Quality Assurance is about ending the Cold War at
work.Its about extending the benefits of
quality assurance from production to employment
relations. Its about employers and employees
acting together as guarantors of job quality,
productivity and performance. www.erqa.org
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Employment Relations Quality Assurance
There is a positive relationship between the
quality of the employment relationship and
productivity and performance.NZ Department of
Labour 2009 you cant build a company thats
fit for the future unless you build a company
thats fit for human beings.Gary Hamel, whom
Wall Street Journal called the worlds leading
expert on business strategy, ranking him 1
among the Top 20 most influential business
thinkers. If you want people motivated to do a
good job, give them a good job to do.Management
guru Friedrich Herzberg 1963
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Employment Relations Quality Assurance
Employers need employees to produce a quality
product in an efficient manner, at the right
cost, to make a profit. In order to deliver upon
this, employees need quality employment
relations. The extent to which we help each
other with these goals cannot be set in stone. It
cannot be determined by either party alone. It
cannot be hard-coded in regulations or
legislation. It cannot be produced in
motivational workshops or negotiated into
existence through collective agreements. It is
beyond 20th century employment relations. Like
quality in production and services, quality in
employment relations must be created by the
participants themselves, in their own workplaces.
Employment Relations Quality Assurance
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Employment Relations Quality Assurance
Step One Seek a joint mandate Our first step is
to seek a joint mandate from both employers and
employees. Shall we set up an ERQA Forum
together? At the end of this presentation we
will ask for this mandate from you. If you
agree, we will then make a separate presentation
to your employees. After this, we will conduct a
simple, secret ballot. If there is clear assent
from both sides, we will proceed to...
Employment Relations Quality Assurance
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Employment Relations Quality Assurance
Step Two Build participation The ERQA Forum is
made up of representatives from each group
identified in the workplace. The parties
themselves decide who these groups are. However,
we strongly suggest the CEO is involved, along
with at least one union member (if there is a
union on site). An independent ERQA Moderator
will also be provided. This person will have
problem-solving skills and relevant industry
knowledge. After representation is decided the
ERQA Moderator will
Employment Relations Quality Assurance
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Employment Relations Quality Assurance
Step Three Establish a benchmark The ERQA
Survey identifies issues, feelings, strengths and
obstacles in the workplace. More importantly,
it helps launch the ERQA Forum by guiding
representatives towards a shared, objective
assessment of the current situation. From that
moment onwards, Forum discussions are subject to
the Chatham House Rule. Participants are free to
use any information received, but neither the
identity nor the affiliation of the speaker(s),
nor that of any other participant, may be
revealed. This ensures focus is placed on the
issues of concern rather than the particpants.
Employment Relations Quality Assurance
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Employment Relations Quality Assurance
Step Four Establish a benchmark The ERQA
Moderator then works with the Forum to implement
the ERQA process. This involves jointly
Identifying the current environment
Identifying a preferred environment
Identifying measurable steps to close the gaps
Identifying concrete, achievable steps to
begin. It is the role of the ERQA Moderator to
ensure this process produces continuous
improvement.
Employment Relations Quality Assurance
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Employment Relations Quality Assurance
ERQA and third parties The Forum Moderator is
charged with maintaining the Forums
shared commitment to problem-solving. There may
be times when employers and employees choose to
take a more positional approach. In order to
keep lobbying and advocacy outside of the Forum,
the ERQA Moderator may seek to work
co-operatively with unions and workplace
consultants. However, at all times his/her
independence will be preserved.
Employment Relations Quality Assurance
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Employment Relations Quality Assurance
Costs Annual ERQA survey 250 3 per
employee GST (to a maximum of 750) ERQA
Moderator From 95 per hour costs GST End
of year report From 750 GST
Employment Relations Quality Assurance
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Employment Relations Quality Assurance
Benefits Improved workplace culture
Increased employee engagement Increased
productivity and/or service outcomes
Increased job satisfaction Decreased
absenteeism and presenteeism Reduced
staff turnover A more sustainable future
for all those involved in the organisation.
Employment Relations Quality Assurance
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Employment Relations Quality Assurance
Returning to Step One The best map in the world
will not get you anywhere. Only going will get
you there. Anonymous You now have some idea of
what Employment Relations Quality
Assurance involves. We would like to develop a
customised proposal for you and then move to the
next step. Now its time to hear from you.
Shall we set up an ERQA Forum together?
Employment Relations Quality Assurance
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Employment Relations Quality Assurance
erqa.org