Interactive Voice Response - PowerPoint PPT Presentation

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Interactive Voice Response

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Title: XO IVR Implementation Subject: AGM 2006 Author: Tim Gordon Last modified by: xosysadmin Created Date: 11/17/2006 3:57:53 AM Document presentation format – PowerPoint PPT presentation

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Title: Interactive Voice Response


1
Interactive Voice Response
Telephone Banking
2
  • Telephone Banking is the latest addition to XOs
    account management features.
  • Its able to provide real-time information and
    services to customers 24hours a day on their
    telephones.
  • A well-designed telephone banking service can
    reduce calls to live agents by 50 percent or
    more, give customers faster response, and save
    live call center agents for complex tasks.

3
Phone BankingA business enabling functionality
Electronic Commerce at Point of Sale (EFTPOS)
  • Customer access to enable account enquiries,
  • transfers and bill payments
  • Reduce customer care and call center costs
  • Improve customer as well as exchange
  • productivity via managed flow of information
  • Increase customer loyalty and customer
    satisfaction
  • Real time, on-demand account information
  • Secure financial transactions anytime,
  • anyplace 24 x 7

Interactive Voice Response System (Telephone
Banking)
Mobile Phone (WAP and SMS) Banking
XO Software System
Pay Any One
Script / Voucher Purchases
Buy and Sell Online
Online Banking
4
Why Implement Telephone Banking?
Clear opportunity in the barter industry Proven
success in banking industry and financial
services It is almost expected by members of a
trade exchange!
5
What makes XO Phone Banking unique?
NO PAPERWORK TRANSACTION PROCESSING AN INDUSTRY
FIRST !
XO Software System
Pay anyone in the world-wide barter network over
the phone, without the assistance of an operator
or a physical cheque Automated currency
conversion All performed via self-service
6
Current Features
Real-time Funds Transfer to another account Debit
another members account Check current Barter
Balance Check current Cash Fees Pay by Credit
Card Email website login details and change
PIN Listen to current exchange rates Multiple
languages Security Systems in place Up to 240
incoming calls Local toll free telephone
numbers
7

QUESTIONS ?
For questions please contact XO
Limited sale_at_barter-software.com Mobile 91
9898896373 Office 91 79 26872197
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