Title: Kyle L. Janek M.D., Executive Commissioner
1- Kyle L. Janek M.D., Executive Commissioner
- VENDOR CONFERENCE
- Nonemergency Medical Transportation Services
(NEMT) Request for Proposal (RFP) - No. 529-15-0002
- December 10, 2013 (1000 AM 100 PM)
2- Welcome
- Introductions
- Chris Traylor, Chief Deputy Executive
Commissioner - Wayne Wilson, Deputy Executive Commissioner,
Richard Blincoe, Procurement Project Manager, PCS - Robert Hall, Director for Client Services
Procurement/HHS HUB Coordinator, PCS - Dimitria Pope, Director, Medical Transportation
Program (MTP) - Shannon Pickett, Associate Director MTP
- Rich Stebbins, Director of Finance, Medicaid/CHIP
3- Welcome
- Introductions (cont.)
- Rachel Butler, Chief Actuary, Financial Services
- PJ Fritsche, Director of Health Services System,
Information Technology - Sherice Williams, HUB Coordinator /Administrator,
Procurement and Contract Services (PCS) - Kent Hardin, Assistant General Counsel, Office of
General Counsel - Housekeeping Items
4Vendor Conference Overview
- Procurement Activities
- Program/RFP Overview
- Financial Overview
- Capitation Rate Methodology Overview
- Information Technology and Telecom Overview
- HUB Overview
- Legal Overview
- Question Submittal
- Break
5- PCS Procurement Activities
- Sole Point of Contact
- Source for Questions Answers
- Procurement Schedule
- Solicitation Access http//www.hhsc.state.tx.us/co
ntract/529150002/rfp/announcements.shtml - Submission Requirements
- Solicitation Amendments
- Oversees Screening Evaluation Process
- Award Information
6Procurement Schedule
- RFP Release Date
November 25, 2013 - Vendor Conference
December 10, 2013 - Vendor Questions Due (COB)
December 13, 2013 - Response to Questions Posted (est.) December 19,
2013 - Proposals Due (200 PM Central Time)
January 15, 2014 - Tentative Award Posting (est.) March 1, 2014
- Anticipated Contract Start Date July 31, 2014
7- PROGRAM/PROJECT OVERVIEW
- RFP 529-15-0002
- Dimitria D. Pope, Director MTP
8RFP Mission
- HHSCs mission for this procurement is to
establish a statewide network of qualified,
Managed Transportation Organization (MTO) that
will offer quality, safe, timely and economical
transportation services to eligible clients that
have no other means of transportation to obtain
medical care or other health care services.
9RFP Goals and Objectives
- Comply with requirements of Senate Bill 8.
- Establish a qualified MTO in each MTO Region to
provide transportation services to eligible
clients that have no other means of
transportation to obtain medical care or other
health care services. - Ensure that eligible MTP clients have safe and
timely access to transportation services to
covered medical care or other health care
services.
10RFP Goals and Objectives (Cont.)
- Offer quality service that is appropriate and
economically feasible based on client health care
needs. - Increase program efficiencies through the
establishment of a regional network of
transportation providers. - Eliminate potential for fraud, waste and abuse.
11RFP Goals and Objectives (Cont.)
- Reduce the cost of medical transportation by
utilizing a capitation rate methodology. - Increase efficiencies through data analytics
collected and reported by providers and analyzed
by HHSC. - Comply with obligations of the Frew lawsuit.
12Contract Terms
- HHSC will award multiple contracts across the
State, selecting one vendor per MTO Region. - Initial contract period will be for a term of
three (3) years with option to extend the term of
the contract for up to two (2) additional (1)
year terms or as necessary to complete mission of
procurement.
13Contract Terms (Cont.)
- Vendors may apply for, and may be awarded
contracts for, multiple MTO Regions. - Vendors must submit separate proposal responses
for each MTO Region in which they wish to be
considered.
14Scope of Work
- Provide a statewide network of qualified regional
providers for transportation services that offers
quality, safe, timely and economically feasible
medical transportation services to eligible
clients. - Administer and operate the program ensuring
vendor and subcontractor compliance and
accountability to HHSC for effective and
efficient performance.
15- FINANCIAL OVERVIEW
- Rich Stebbins
- HHSC-MCD Finance Director
16Financial Overview
- Fundamentals of a Capitated, Full Risk contract
- Financial evaluation of RFP submissions and
prospective Vendors - Post-award financial performance monitoring
reporting requirements
17Fundamentals of a Capitated, Full Risk contract
- How it works
- Not based on payment for each service rendered
- Not based on reimbursement for specific costs
incurred - HHSC establishes a monthly rate per person, which
covers each eligible person living in the MTOs
Region
18Fundamentals of a Capitated, Full Risk contract
- How it Works (Cont.)
- This rate varies by type of person (e.g., under
21), and other factors (urban vs. rural, by
Region, etc.) each type is called a rate cell - Aggregate monthly payment amount determined by
HHSC, by multiplying monthly rate by the quantity
of each beneficiary type
19Fundamentals of a Capitated, Full Risk contract
- How it Works (Cont.)
- Aggregate monthly payment will fluctuate
depending upon the changes in number (and types)
of eligible beneficiaries living in the Region - The MTO is then responsible to provide all
Contract-required services during the month for
that monthly amount
20Fundamentals of a Capitated, Full Risk contract
- How it works (Cont.)
- Some beneficiaries will use no services MTO is
still paid. - Some beneficiaries use high degree of services
MTO not paid any extra.
21Fundamentals of a Capitated, Full Risk contract
- How it Works (Cont.)
- Monthly amount paid is also to cover
administration, including Contract Deliverables. - MTO is responsible for providing all
Contract-required NEMT services for every
eligible beneficiary living in the MTOs Region,
regardless of where the beneficiary may need to
travel.
22Fundamentals of a Capitated, Full Risk contract
- How it works (Cont.)
- The Region defines who an MTO covers it does
not define where an MTO is responsible for
providing transportation. - Monthly capitation is usually received by MTO
about mid-month, for the month covered. This
provides some cash-flow advantage for the MTO.
23Fundamentals of a Capitated, Full Risk contract
- How it works (Cont.)
- Monthly cap payments fluctuate primarily by
beneficiary population, not by service usage. - If usage goes up in a given month, costs will go
up, but revenues will not necessarily change.
Likewise, if usage goes down in a month, costs
will go down, but revenues may not change.
24Fundamentals of a Capitated, Full Risk contract
- Other Implications
- MTOs may suffer losses if the capitation does not
cover all costs. HHSC does not reimburse for any
such losses. - Capitation rates include a profit component but
this is a full risk contract and losses are borne
by the contractor.
25Fundamentals of a Capitated, Full Risk contract
- Other Implications (Cont.)
- The MTO should aggressively negotiate provider
subcontract rates, and look for administrative
efficiencies. - Generally speaking, HHSC adjusts rates each year
based in large part on a prior period of
experience and demonstrated cost trends.
26Fundamentals of a Capitated, Full Risk contract
- Other Implications (Cont.)
- There is a substantial amount of reporting and
administration involved. - Capable IT and financial staff will be needed on
an on-going basis. - HHSC dual goal Vendor solvency and lower costs
for taxpayers.
27Fundamentals of a Capitated, Full Risk contract
- Other Implications (Cont.)
- It is in the MTOs own best interest to develop
methods to cut costs, without denying required
services to beneficiaries - This would increase an MTOs profit in a given
year. - Over the long run, will bring down total costs to
HHSC.
28Fundamentals of a Capitated, Full Risk contract
- History of capitated full-risk contracts
- HHSC has successfully utilized capitated
full-risk contracts for 18 years. - HHSC now pays out over 14 Billion annually under
these contracts. - Many vendors are involved, and they generally
apply to sign-up again when contracts expire.
29Fundamentals of a Capitated, Full Risk contract
- History of capitated full-risk contracts (Cont.)
- For NEMT, HHSC has already utilized this approach
for the states two largest metro areas, which
covers approximately 45 of the states
beneficiary population. -
- Undertaking such a contract is a significant
endeavor.
30Financial evaluation of RFP submissions and
prospective Vendors
- Financial capacity, stability, and track record
of prospective Vendors. - Negotiating financially-competitive subcontracts
with transportation providers. - Potential in-house or Affiliate fleets.
- Vendor strategies for reducing costs.
31Post-Award Financial Performance Monitoring
Reporting Requirements
- Why internal MTO costs matter to HHSC
- Certain costs are unallowable based on regulation
or contract. - Historical vendor costs are an important
component in the rate-setting process.
32Post-Award Financial Performance Monitoring
Reporting Requirements(Cont.)
- Encounter submissions
- Encounters are electronic records of provider
transactions. - Encounter data must be sent to HHSCs agent by
the MTO. - Encounter data must be highly accurate.
33Post-award Financial Performance Monitoring
Reporting Requirements (Cont.)
- Encounter submissions (Cont.)
- The MTO must have knowledgeable staff to handle
this data. - Encounters must tie to financial reports, within
close tolerances. - Encounters will be used in developing future
capitation rates.
34Post-Award Financial Performance Monitoring
Reporting Requirements(Cont.)
- MTO financial reporting to HHSC
- Financial reporting is described in the RFP, and
required by the Contract. - Most reporting is quarterly and annually, with
some as-occurs reports.
35Post-Award Financial Performance Monitoring
Reporting Requirements(Cont.)
- MTO financial reporting to HHSC
- There are a number of different reports,
requiring some substantial administrative
efforts. - Reports include a defined income statement, plus
operating metrics, and various disclosures.
36Post-Award Financial Performance Monitoring
Reporting Requirements(Cont.)
- HHSC Cost Principles
- Financial reporting must conform to HHSCs Cost
Principles document. - There are a number of types of costs that are
allowable by GAAP and the IRS that are not
allowable for inclusion in reports to HHSC.
37Post-Award Financial Performance Monitoring
Reporting Requirements(Cont.)
- Experience Rebates
- If an MTO earns a pre-tax income of over 5, then
the MTO must rebate back a certain portion that
is in excess of the 5 income. - Certain offsets may apply, such as a Loss
Carry-forward.
38Post-Award Financial Performance Monitoring
Reporting Requirements(Cont.)
- Audits
- Each annual Financial Statistical Report (FSR) is
audited. - Liquidated Damages
- Potential penalties for misreporting, late
reporting or inadequate reporting.
39- CAPITATION RATE METHODOLOGY
- Rachel Butler, Chief Actuary
40Capitation Rate Process Overview
- Generally, under a capitated full-risk model, the
Managed Transportation Organization will be paid
a predetermined amount, per member per month
(PMPM) for each enrolled client in their area. - Rates are set annually for the state fiscal year
which begins September 1.
41Capitation Rate Process Overview(Cont.)
- Rate setting process begins well in advance of
the effective date. - HHSC in conjunction with HHSCs external
actuarial firm calculates the rates in advance of
the effective date.
42Capitation Rate Process Overview (Cont.)
- MTOs will be present rates and a meeting will be
held to discuss the rate-setting methodology used
in determining those rates. - MTOs will be given the opportunity to ask
questions and comment on the rates.
43Capitation Rate Process Overview (Cont.)
- Additional time will be granted for the MTOs to
draft responses and provide additional
information or data they deem necessary for
rating. - A final meeting will be held with the Executive
Commissioner present the MTOs comments and seek
approval of the rates.
44Capitation Rate Process Overview (Cont.)
- Rates require approval from the following
- HHSC Executive Commissioner
- Legislative Budget Board
- Governors Office
- Centers for Medicare and Medicaid Services (CMS)
45Capitation Rate Methodology
- Rates are fixed for the rating period.
- Rates are set by
- Geographical service area
- Risk Group
46Capitation Rate Methodology (Cont.)
- Rate Components
- Base Data
- Trend
- Adjustments for Policy Changes
- Administrative Cost
- Risk Margin
47- INFORMATION TECHNOLOGY TELECOM OVERVIEW
- P.J. Fritsche, Director
- Health Services Systems
48Information Technology Telecom Overview
- HHSC ITs mission is to provide outstanding
customer service and innovative technology
solutions securely, efficiently and effectively. - HHSC IT will support secure file transfers,
provide NEMT eligibility and rate files, and
support for the Telecom cloud.
49Information Technology Telecom Overview (Cont.)
- HHSC Health Services Systems
- Oversees IT Readiness Review.
- Provides eligibility and capitated rate files via
secure transmission. - Supports client look up through Texas Medical
Transportation System.
50Information Technology Telecom Overview (Cont.)
- IT oversight for vendor and subcontractor
compliance to IT standards, including Claims
Administrator. - HHSC Infrastructure Operations
- Contract oversight for Telecom Cloud
implementation - On-going support of Telecom Cloud
- IT oversight for telecom vendor and subcontractor
compliance to IT standards.
51Information Technology Telecom Overview (Cont.)
- HHSC provided cloud telecommunications services
will include - Toll-free number routing to MTO (IVR)
- ACD functionality
- Priority call routing
- Call center reporting
- Audio recording
52Information Technology Telecom Overview (Cont.)
- For onsite functionality, HHSC will install and
provide the following - Agent phones
- Cabling to agent stations
- Voice gateways
- Network connectivity
- Remote and onsite maintenance of HHSC provided
telephony equipment and cabling - Initial training to MTO on ACD reports, audio
recording and call monitoring systems
53Information Technology Telecom Overview (Cont.)
- Claims Administrator (Texas Medicaid Health
Partnership) - Third party vendor responsible for provider
enrollment, Encounter Processing, and central
secure file transfer via TxMed Central. - On-line provider enrollment and lookup.
- Maintains Electronic Data Interface (EDI) for
Encounter submission.
54HHSC Cloud Telecommunications (Cisco)
(877) 633-8747
Clients
Data Center
App Integrations
Cloud Infrastructure
Business Reporting
Quality Management Application
Routing Applications
ACD
CTI
IVR
Dialer
WFM
QM
MTO 1
MTO 2
MTO 3
MTO 4
MTO 5
MTO 10
MTO 9
MTO 7
MTO 6
MTO 11
MTO 8
55Information Technology Encounters
- What is an Encounter?
- Historical record of a claim adjudicated by the
MTO for a covered service. - Used by HHSC to monitor MTO performance, comply
with Federal reporting, and as a component of
rate setting. - Encounter Record An electronically formatted
list of encounter data elements in a HIPAA
compliant transmission.
56Information Technology Encounters EDI X12
837P
- What is an EDI X12 837P transaction?
- EDI (Electronic Data Interchange) X12 provides
standards for exchanging data between two
entities. - The 837P is the standard document format for
exchanging information about Healthcare
Claims/Encounters for Professional services.
57Information Technology Encounters EDI X12
837P (Cont.)
- What is an EDI X12 837P transaction? (Cont.)
- HHSC uses the EDI X12 837P version 5010 X222A1
standard as its basis for standardizing the
submission of NEMT Encounter Data. - Customizations to this standard to support MTO
service data are described in the MTO 837P
Companion Guide provided by HHSC.
58Information Technology Encounters Submission
- How is Encounter Data submitted to HHSC?
- MTO IT system will generate files with a maximum
of 5000 Encounters compliant with the EDI X12
837P standard and the MTO 837P Companion Guide. - MTOs will submit Encounter Data at least monthly
no later than the 30th calendar day after the
last day of the month in which the claim was
adjudicated.
59Information Technology Encounters Submission
(Cont.)
- How is Encounter Data submitted to HHSC? (Cont.)
- Each MTO will put Encounter files in a
pre-defined secure folder location on TMHPs
Secure FTP server assigned to the MTO.
60Information Technology Encounters Processing
- How are Encounters processed?
- Encounter files submitted by MTOs will
automatically be picked up for processing and
validated for X12 structure compliance. - An EDI X12 999 Functional Acknowledgement file
will be generated for each file processed and
will indicate if the entire file was rejected due
to X12 non-compliance.
61Information Technology Encounters Processing
(Cont.)
- How are Encounters processed? (Cont.)
- Files that pass the X12 structure compliance
validation will then be validated for compliance
with transaction level HIPAA and Business edits. - An EDI X12 277 CA (Encounter/Claim
Acknowledgement) report will provide the results
of this second level of validation and will
identify any individual transactions that were
rejected.
62Information Technology Encounters Processing
(Cont.)
- How are Encounters processed? (Cont.)
- Accepted Encounter transactions will be stored
for review by Texas HHSC. - Rejected Encounter files and transactions must be
corrected and resubmitted by MTOs within
specified timelines.
63Encounter Data
Secure FTP Folder
64- Historically Underutilized Business (HUB)
Requirements - Sherice Williams
- HHSC HUB Coordinator/Administrator
65Agenda Topics
- RFP Section 4.0 Historically Underutilized
Business Participation Requirements - HUB Subcontracting Plan Development and
Submission - HSP Quick Checklist Handout
- HSP Methods Section 4.6.3-4.6.6
- HSP Prime Contractor Progress Assessment Report
Section 4.8
66- Historically Underutilized Business
Participation Requirements
67- RFP Section 4.0 Historically Underutilized
Business Participation Requirements
- HUB Participation Goals Section 4.3
- Potential Subcontracting Opportunities Section
4.5 - Centralized Master Bidders List and HUB Directory
Section 4.5 - Vendor Intends to Subcontract Section 4.6
68- RFP Section 4.0 Historically Underutilized
Business Participation Requirements (cont.)
- Minority or Women Trade Organizations Section
4.6.6 - Self Performance Section 4.7
- HSP Changes After Contract Award Section 4.8
- Reporting and Compliance with the HSP Section
4.8
69- HUB Subcontracting Plan (HSP)
- Development and Submission
70If HSP is inadequate, response will be rejected
HUB GOALS
Special reminders and instructions
HSP Information Page
71- HSP Quick Checklist
- See Checklist Handout
72- HSP Methods
73METHOD OPTIONS
- A Respondent may choose from one of the following
methods when completing the HSP - Method I if 100 of your subcontracting
opportunities will be performed using only HUB
vendors - Method II if one or more of the subcontracting
opportunities identified will be performed using
HUB protégés - Method III if a combination of HUBs and
Non-HUBs are used to perform the subcontracting
work identified AND the HUB goal identified in
the solicitation is met or exceeded
74METHOD OPTIONS
- A Respondent may choose from one of the following
methods when completing the HSP (cont.) - Method IV if a combination of HUBs and Non-HUBs
are used to perform the subcontracting work
identified AND the HUB goal identified in the
solicitation is not met or exceeded. - Method V - if the Respondent intends to self
perform all of the work utilizing their own
resources, equipment, employees, and supplies.
75ALL METHODS
- For ALL Methods the following steps are required
to be completed on the HSP Form - Page 1 - Section 1 - Respondent and Requisition
Information - Page 2 - Company and Requisition Information
- Page 2 - Section 2(a) Subcontracting Intentions
- Section 4 Affirmation and Sign
76HSP Information Page
Respondent and Requisition Information
77Company Name and Requisition
Subcontracting Intentions If Yes, Complete
Section 2a If No, Complete Section 2b
78Section 4 Affirmation
Signature Affirms that Information Provided
is True and Correct.
79METHOD I
- If all (100) of your subcontracting
opportunities will be performed using only HUB
vendors, complete - All of the steps in Slides 76 and 77
- Section 2 b. List all the portions of work you
will subcontract, and indicate the percentage of
the contract you expect to award to HUB vendors - Section 2 c. Yes
- HSP GFE Method A (Attachment A) Complete this
attachment for each subcontracting opportunity.
80Complete Section 2-b List all the portions of
work you will subcontract, and indicate the of
the contract you expect to award to all HUBs.
Complete Section 2-c Yes if you will be using
only HUBs to perform all Subcontracting
Opportunities in 2-b.
81HSP GFE Method A (Attachment A)
Complete this attachment (Sections A-1 and A-2)
and List Line and Subcontracting Opportunity.
HUB Subcontractor Selection for this
Subcontracting Opportunity
82METHOD II
- If any of your subcontracting opportunities will
be performed using HUB protégés, complete -
- All of the steps in Slides 76 and 77
- Section 2 b. List all the portions of work you
will subcontract, and indicate the percentage of
the contract you expect to award to HUB vendors - HSP GFE Method B (Attachment B) Complete
Section B-1 and Section B-2 only for each
subcontracting opportunity as applicable.
83Complete Section 2-b List all the portions of
work you will subcontract, and indicate the of
the contract you expect to award to HUB Protégés.
Skip Sections 2-c and 2-d.
84HSP GFE Method B (Attachment B)
Complete Sections B-1 and B-2 only for each
HUB Protégé subcontracting opportunity.
85HSP GFE Method B (Attachment B)
List the HUB Protégé(s)
86METHOD III
- If you are subcontracting with HUBs and Non-HUBs,
and the aggregate percentage of subcontracting
with HUBs in which the HUB Goal identified in the
solicitation is met or exceeded , complete - All of the steps in Slides 76 and 77
- Section 2 b. List all the portions of work you
will subcontract, and indicate the percentage of
the contract you expect to award to HUB vendors
and Non HUB vendors - Section 2 c. No
- Section 2 d. Yes
- HSP GFE Method A (Attachment A) Complete this
attachment for each subcontracting opportunity.
87Complete Section 2-b List all the portions of
work you will subcontract, and indicate the of
the contract you expect to award to HUBs and
Non-HUBs.
Complete Section 2-c No to using only HUBs to
perform all Subcontracting Opportunities in 2-b.
88Complete Section 2-d Yes, to the Aggregate of
the contract expected to be subcontracted to HUBs
to meet or exceed the HUB goal, which you have a
contract agreement in place for five (5) years or
less.
89 HSP GFE Method A (Attachment A)
Complete this attachment (Sections A-1 and A-2)
for each subcontracting opportunity.
Subcontractor Selection (HUBs and Non-HUBs)
90METHOD IV
- If you are subcontracting with HUBs and Non-HUBs,
and the aggregate percentage of subcontracting
with HUBs, holding an existing contract with HUBs
for 5 years or less, does not meet or exceed the
HUB Goal identified in the solicitation,
complete - All of the steps in Slides 76 and 77
- Section 2 b. List all the portions of work you
will subcontract, and indicated the percentage
of the contract you expect to award to HUB
vendors and Non HUB vendors - Section 2 c. No
- Section 2 d. No
- HSP GFE Method B (Attachment B) Complete this
attachment for each subcontracting opportunity.
91Complete Section 2-b List all the portions of
work you will subcontract, and indicated the of
the contract you expect to award to HUBs and
Non-HUBs.
Complete Section 2-c No, to using only HUBs to
perform all Subcontracting Opportunities in 2-b.
92Complete Section 2-d No, to the Aggregate of
the contract expected to be subcontracted to HUBs
to meet or exceed the HUB goal, which you have a
contract agreement in place for five (5) years or
less.
93HSP GFE Method B (Attachment B)
Complete Section B-1 and Section B-2 only
for each subcontracting opportunity.
Good Faith Efforts to find Texas Certified HUB
Vendors
94HSP GFE Method B (Attachment B)
Written Notification Requirements
List 3 HUBs Contacted for this
Subcontracting Opportunity
95HSP GFE Method B (Attachment B)
Written Notification To Trade Organizations
96HSP GFE Method B (Attachment B)
List Trade Organizations Notified with Dates
Sent/Accepted.
97HSP GFE Method B (Attachment B)
Provide written justification why a HUB was not
selected for this Subcontracting Opportunity
98METHOD V
- If you are not subcontracting any portion of the
contract and will be fulfilling the entire
contract with your own resources (i.e.,
equipment, supplies, materials, and/or
employees), complete - All of the steps in Slides 76 and 77
- Section 3 Self Performing Justification
-
99Section 3 Self Performing Justification
List the specific page(s)/section(s) of your
proposal response, OR in the space provided,
which explains how your company will perform the
entire contract with its own equipment, supplies,
materials and/or employees.
100HUB Subcontracting Opportunity Notification Form
101Sample for Respondents Use.
102- HSP Prime Contractor Progress Assessment Report
103HSP Prime Contractor Progress Assessment Report
- Required with
- ALL Pay Requests
- List ALL Sub
- payments
- (HUBs Non-HUBs)
- Required even if
- not subcontracting
104- Legal Overview
- Kent Hardin, J.D.
- HHSC Office of General Counsel
105Legal Overview
- Statutes and Rules
- Collusion
- Apparent or Actual Conflicts of Interest
- Revolving Door
- Dont Skip Details
106Texas Health and Human Services Commission
107Texas Health and Human Services Commission
108Closing Comments
Texas Health and Human Services Commission
109Thank You!
Texas Health and Human Services Commission